Mr Cricket, Mr Hockey - Burwell

Sporting Goods Store

Address

Address

Newnham Ln, Burwell, Cambridge CB25 0EA
mrcricketshop.co.uk

+44 1638 741611

Reviews

Reviews

4.7

Based on 43 reviews.

 

Agregated reviews (43) Mr Cricket, Mr Hockey - Burwell

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I took my son to Mr cricket on Thursday 14th April. He wanted a new balance bat (because he has seen the pros using them). The gentleman we saw in the shop was incredibly informative and knowledgeable about the different grade of wood and quality of bats. He got out about 15 bats in our price range and explained the pros and cons of each one, and allowed my son the time to try them all. In the end we came away with a chase R7 in Harrow size. We had originally been looking for SH Mens new balance, but realise now that we would have made a big mistake in getting this. Mr cricket offer something the Internet can never match. Service, experience, feel. The experience was made all the more brilliant by the fact that the shop was very busy yet the gentleman serving us made time for everybody in the shop, when it would have been easy to ignore some people.
Will definitely be recommending mr cricket to others at my club.

5 by Review source

Ordered from the website on a Saturday and the parcel wasn't shipped until the following Friday. Anticipated using the new boots I bought for the first game of the season as my other boots were practically unwearable but due to the long dispatch time that won't be happening.. Along with the boots I ordered a jumper which they were advertising on the website as in stock. After a few days I emailed to see what was going on with my order and this is when I was informed that the jumper I had ordered wasn't going to be delivered until Wednesday. I find it irritating that even after placing my order I was not informed that there was going to be a delay with my order and that I had to get in contact and ask myself. As a business they should not advertise an item in stock when it clearly is not as it leads to delays like this. After spending a large amount on 2 items I did expect better

2 by Adam Shaw Review source

Terrible customer service. Stood at the till, holding goods that I wanted to buy, for at least 10 minutes a couple of Saturdays ago. No member of staff behind the counter. Someone in the back room, who looked like they were probably preparing stuff to send out by post looked at me at least 3 times, but never got up to serve me, or even ask If I was being served.
Surely you serve the people standing at the counter, and do the mail order stuff when the shop is empty ? Wasn't even as if they would have being able to go in the post that day as was Saturday PM.
If other place sold the County kit, I would go elsewhere.

1 by Review source

Fabulous service all the time, but 2 instances in particular;

1) new bag ordered for sons birthday. Didn't arrive in time to collect, so contacted us and offered a great alternative and - unbelievably - delivered it too !

2) really helpful support in the shop, persuading my son to go for a lighter bat, measuring him for the right size - rather than just selling him one that he thought 'looked good'. Really sensible approach that evidenced why Mr Cricket is a well trusted outfit.

5 by Review source

My son announced the day before going back to school that none of his cricket gear fit him for the coming season. One stop in here and we got everything we needed at a reasonable price. The shop was extremely helpful sizing and offereing recommendations as I know nothing about cricket equipment. My son (age 10 and tiny) now looks like he should be playing for England!!

5 by Tim Fitzsimmons Review source

Thought it was pricey at first but after using a few times, found the customer service excellent and the quality of goods are much better than other sports shop. Works out cheaper if you don't need to replace items so frequently. Fabrics are good quality so iron hasn't been used for items purchased in Mr Cricket

5 by Review source

Boy's 9th birthday saved by Katie from Mr Cricket! A gift from Granny went awry in size but Katie had the pads picked up and exchanged within a day plus a bonus water bottle to boot as a birthday gift. Super service, wonderfully efficient, and one very happy boy (and mum)! Thank you!

5 by Review source

Went in to kit out my son for the new cricket season. They were really helpful and gave good advice. Probably not as cheap as done of the online only shops but I'm always happy to pay a little more for good advice and someone I can go back to if we have a problem.

5 by Gavin Harper Review source

Can't recommend Mr Cricket highly enough, quality kit always in stock and with Merrick and Katie you always get premium service. As a coach I never hesitate to send players down to Burwell's Aladdin's Cave of cricket equipment.

5 by Review source

Bought a New bat today, great service wanted to come away from main brand and go for a smaller brand, helped me picking out chase bats and also Newbery, went away very happy and as always great service! Would recommend to anyone!

5 by Review source

Fantastic service and great communication.

Gloves ordered at 3.00PM on Wednesday. Delivery promised for Friday but actually arrived on Thursday at 10.00am

Brilliant!

5 by Review source

Amazing customer service and quality equipment , specilised in cricket and hockey this is the place I got my top quality bat from really happy with the performance of it thank you very much!!

5 by Review source

great help when I was trying to get new cricket boots. helped me to get the best boot that would help when bowling. friendly staff that will help with any cricketing enquires

5 by Review source

Brilliant shop for all cricket fans - brilliant service both online and in store with polite staff - wouldn't think about getting my cricket equipment from anywhere else

5 by Review source

Merrick is brilliant and always really helpful. Our club shop looks great and is complete with all the products we could ever ask for.

5 by Review source

Great service easy to order fast despatch and quality items.
Look forward to seeing my daughter in her new county clothing

5 by Paul Cole Review source

Great guys. Great service. You will find almost everything you need for cricket. Not sure about hockey as don't play.

5 by Qaiser Ahmed Review source

I always get great service at Mr Cricket. Super friendly, helpful and great after care. And dogs are welcome too!

5 by Review source

I recently bought some items via their website. Quality was excellent and the delivery time was incredibly fast.

5 by Review source

Great place to get all your cricket stuff, great service and fast delivery, would recommend to any cricketer.

5 by Review source

terrible quality products and bad customer service, no good people recruited
i like sports direct better

1 by Review source

Good products as expected. Excellent communication and items were dispatched promptly once they were ready.

5 by Review source

Very informative and excellent, speedy service. Well packaged and kept up to date with progress of order.

5 by Review source

Great place to shop, staff are extremely knowledgeable and helpful and the service always brilliant.

5 by Review source

Competitive prices, great service and speedy delivery what more do you need. Thanks very much.

5 by Review source

Fantastic shop with everything the keen player could wish for and super helpful staff too!

5 by Review source

Lovely collection of sports goodies for all the independent schools in and around cambridge

5 by sivasubramaniam subbian Review source

Everything you need for cricket and hockey great delivery service and staff there

5 by robert shortman Review source

Very helpful staff and great selection for cricket and hockey equipment

5 by Will Archibald Review source

Very Good shop and has all the staff and stuff you'll ever need

5 by Thomas Golden Review source

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