Boots - Friary Way

Cosmetics Store, Electrical and Electronics Stores, Electrical Goods, Electrics, Electronics Store, Pharmacy, Toy Store, Toys



3, Friary Way, Crawley RH10 1FX

+44 1293 527158




Based on 45 reviews.


Agregated reviews (45) Boots - Friary Way

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went to boots today with my wife,sister,2 year old son and 15 days old baby.needed to see some one from skin care department.two lady's were busy with two customer but they saw us waiting for 30min behind them.fainally one become free and i ask her can you help me with skin care product she said no she cant because lady who does she is not around.after another 5 min she came to me and said i cant find her do u really want to see her,i said yes please we been waiting total 45min we donno who you talking about if u call her for us we can get some help ...yep she come back with her spok to us about 2 min maximum because she is busy with another customer anyway we just bought the product.but in 45 min other staffs they looked at us no one thought to come forward to ask us or we being served or not? in 45 min my wife was standing with kids in one place in the store between two staffs of them,,,will never go to this boots.bad service...

1 by Review source

Personally i used to like boots very much n liked going there. But recently the overall quality of medications and even multivitamins have greatly decreased. I had to send some meds abroad n brought in bulk... and i trusted the brand name to keep products of reasonable shelf live. But it only had one month expiry time. N this has happened too many times to be just a coincidence .

3 by Urva Fatimah Review source

A vast assortment of personal care products. Two super floors provided. On the ground floor cosmetics, perfumery, medicines without prescription and pharmacy. On the second floor everything you need for children and more. Photographic development service. Many cash desks including self service. Exclusive benefits for Boots loyalty card holders.

5 by giacomo landriscina Review source

This review relates to only the pharmacy
It's a complete joke trying to get through to them they don't answer the phone and on the rare and I mean rare they do they then put you on hold and leave you.
They do NOT fulfil prescriptions or advise patients that they can't. Basically avoid avoid.

1 by Caroline Saunders Review source

As usual you have to play hunt the assistant if you have the cheek to want to buy. Normally to be found gossiping in an put of the way corner. Once you reach the checkout you have to run the gauntlet of wrong prices on the shelf. Needs a visit from Trading Standards

2 by Andy Strudwick Review source

My baby was sick last week with a high temperature, I rushed her over to Boots just before they closed and the staff couldnt have been more helpful. They genuinely seemed concerned and offered great assistance and reassurance. Thank you.

5 by Rakesh P Review source

Used the opticians for the first time. Very happy with the service received. First pair of glasses were full price then any glasses purchased within 3 months were 50% off. Staff very helpful and glasses are fab

5 by L Stevenson Review source

Does anybody in boots answer the phone!!!!!! i would like to know if they have something in stock, i have rung and rung you are given options but no-one answers from any department, ridiculous...

1 by Review source

Always friendly staff in all department. Helpful too. I even met a director behind the till. That saying something. Getting hand on what going on the shop floor.

5 by Clive Ellis Review source

Impossible to get hold of, when you do eventually get hold of them promised to be called back 24hrs is a long time to be waiting for a response

1 by Review source

Rep ruined buy horrible security guard following us around my 3year old keeps refuring to him as the monster in mummy shop lol

1 by rahiel khan Review source

A complete shop for personal care, good perfumes are available at reasonable price. Cosmetics, medicines are also available.

5 by Anup Jana Review source

The staff is always chating and don't care about the customers waiting. They need to be quicker.

1 by Review source

I've been waiting two weeks for my glasses and still haven't received them, what a joke.

1 by Review source

You can find some things....but not many. Anyway it’s enough for Crawley which doesn’t offer much!

2 by Review source

Good selection of toiletries and medicine. Staff are always friendly and helpful

4 by James Champion Review source

huge store, very friendly staff, variety of payment methods. Highly recommended

5 by Rickin Shah Review source

Good store with a huge collection of cosmetics, staffs are very polite

5 by Moumita Bhattacharjee Review source

Big store with lots of facilities. The staff are very helpful too :)

4 by K Savjani Review source

didn't find what I wanted but it's a good clean store

3 by kerry henry Review source

Good size of a store, plenty of options and facilities.

4 by Dne Murray Review source

Good size shops could maybe bring a bit more stock in

3 by Alex Suzuki Review source

Extensive range of products. A little expensive.

4 by Simon Fairclough Review source

nice place to buy cosmetic perfume farmacy

5 by carlo nasci Review source

Good selection of cosmetics and fragrance.

5 by Fiona Horrill Review source

love the staff here are lovely and helpful

5 by Debbie Warren Review source

Good place with most things u need

5 by Adrian Dreghiciu Review source

Found what i wanted in quick time

5 by Review source

Staff always very helpful

5 by Carol Johnson Review source

Lovely place very helpful

3 by karen cesa Review source

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