Ibis Budget Manchester Centre Pollard Street - Manchester

Hotel, Vacances

Address

Address

2 Pollard St, Manchester, M4 7DB
accorhotels.com

+44 161 272 2020

Reviews

Reviews

3.8

Based on 201 reviews.

 

Agregated reviews (201) Ibis Budget Manchester Centre Pollard Street - Manchester

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We stayed overnight at Manchester and chose to stay here as it was the cheapest option. Upon arrival, we were pleased as our room (Double + Bunk Bed) was ready an hour prior to check in time.

The room:
Fairly small for 3 people, okay if you are comfortable with everyone in your party. A small desk with a tv on top and a small window. There is a cloak hanger and that's it, no wardrobe. Both beds are okay, everyone gets a pillow each. Bunk beds need to be made ourselves as they packed the duvet and pillow in the bag.

The bathroom:
The toilet, sink and shower are three separate entities altogether. The toilet has its own room. The sink is literally in the room and the shower has its own cubicle complete with colourful light shower head and transparent glass door. Not ideal if you're travelling with prudes. Lucky for me, I was with my sisters and we had an agreement to not cross over to that area when taking a shower.

The experience:
2/3 of us did not sleep at all throughout the night. Weird creaking noises, non existant leaking taps, late night running stompings on the corridors, and freaky scratchings kept us awake. Fair to say the room was probably haunted but we didn't say anything as thankfully we were to leave the hotel as early as 8 am.

Upon rising from our beds, on the way out of the room we were suprised (HORRIFIED!) to discover that our room was unlocked. Note that we are three sisters OCD about safety and security. All three of us checked the lock before we went to sleep, and every single time each of us went to the toilet we double triple checked to ensure that the door was indeed locked. AND IT WAS THROUGHOUT THE NIGHT.

All in all safe to say that we have never experienced anything as bad as this stay. All the reviews online are fairly pleasant but obviously we were the lucky few who did not enjoy this hotel.

TLDR; transparent toilet door, haunted hotel

2 by Review source

I have just arrived home after my stay last night at the Ibis.

We arrived and paid CASH the full amount and received our receipt and given keys to the room.

Once we arrived at the room, it was not what the website had quoted for and was too small.

The receptionist gave us the correct size room , one blind was hanging off and the second one would'nt close, so once again I made my way back downstairs to reception I spoke to the second girl on reception who cam upstairs with me to inspect the blinds and also tried and failed to close one of the blinds and the first one just flopped over in her presence, she was understanding and said we would be moved.

This was to happen once we returned from our event (the reason for the stay in the first place)

Once we arrived back to the ibis the gentleman on the desk then gave us the room key to the third room and once again we packed our things and moved them to another room.

Once in the room and getting ready to retire I could see there was a sock (an old sock) which had obviously been there for a while covering the smoke alarm, because there are no phones in the rooms to dial down to reception I then had to ring the direct line to get through as by now I was in my Pyjamas top, the first time once connected it just rang so I had to ring back through again for it to be picked up, I explained what the issue was and the security guard came upstairs to reach and remove this old sock which was covering the smoke alarm.

There is parking at the hotel, however DO NOT leave valuables in the vehicle, we were also approached by one prostitute while her friend waited around the back of the hotel.

1 by Review source

Hoping this was a one off. We had 2 filthy rooms. Beds not made. No hand towel. Pillows didn't have cases on them. When we complained to front desk that the bunk-beds were dirty staff said they don't clean them because they are too high up and when my friend said that wasn't good enough the female manager rudely exclaimed 'we're not going to give you a free room!' Which my friend wasn't asking for...we just wanted a room and beds that had been cleaned! Didn't think that was too much to ask for when paying over £100 per night. (We've had rooms in Travelodges that were cleaner, with more amenities and cheaper) Irrelevant of the cleanliness the rooms are truly 'budget' as they don't even have a wall between the shower and the rest of the room- there is zero privacy. Which is not great when you are sharing a room with friends rather than partners, anyone in the shower is completely on display to the room so none of us showered as you are so exposed! One of the rooms had a sofa bed which my friend slept on which was rather lumpy and uncomfortable. If it wasn't for the fact we were in a rush to get to a concert we would have got a refund and gone elsewhere. We don't mind minimalistic hotel rooms but we want them to have the bare minimum of necessary items and it to be clean. Coffee machine was broken and instant coffee was undrinkable. Croissants were tasty but milk tasted funny. Would rather of bought breakfast at the nearby Costa. Receptionist/manager (?) Pasquale was very lovely though.

1 by Hannah Moss Review source

I INITIALLY BOOKED 5 NIGHTS (24 - 28 JULY) , AND £233.10 WAS TAKEN FROM MY ACCOUNTS BY IBIS EVEN BEFORE WE CAME TO STAY AT THE HOTEL. LATER, I CALLED TO MAKE CHANGES TO THE PERIOD WE WERE GOING TO STAY TO 4 NIGHTS.

WHEN WE REPORTED AT THE HOTEL IN THE EVENING OF 24 JULY, I DISCUSSED WITH THE MEMBER OF STAFF WHO PROMISED ME IT WAS NOT A PROBLEM I WOULD RECEIVE MY REFUND. HE EVEN SHOWED ME THE BALANCE ON HIS PHONE/TABLET, AND INFORMED ME THE MANAGER WOULD TAKE CARE OF THAT FOR ME.

DURING OUR STAY, I CONTACTED THE STAFF ON DUTY ABOUT MY REFUND, BUT NO ONE WAS ABLE TO HELP. RATHER I WAS GIVEN A COMPLIMENTARY CARD WITH AN EMAIL ADDRESS TO CONTACT THE 'MANAGER.' THE FIRST EMAIL I SENT TO THE MANAGER WAS ON THURSDAY, 27 JULY.

WE CHECKED OUT OF THE HOTEL ON FRIDAY IN THE MORNING. THAT MEANS WE STAYED IN YOUR HOTEL FOR 4 NIGHTS.

I SENT EMAILS TO THE 'MANAGER' AND ALSO TO THE HOTEL. TO MY SURPRISE NO ONE HAD BOTHERED TO REPLY MY EMAILS. YOU CAN CHECK YOUR INBOX, AND YOU'D DISCOVER THAT I HAVE SENT NOT LESS THAN SIX EMAILS, BUT NO ONE WANTS TO CONTACT ME AND GIVE ME MY REFUND.

YES, I AM HIGHLY DISAPPOINTED. I DO BELIEVE THAT IF I WAS THE ONE TO PAY THE HOTEL AND HAD DELAYED, YOU WOULD HAVE TAKEN EVERY LEGAL ACTION AGAINST ME TO COLLECT YOUR MONEY.

I WANT TO KNOW WHEN IBIS HOTEL IS GOING TO PAY ME THE REFUND.

THANK YOU.

ERIC

1 by Review source

As soon as we were checking in, we were charged £100 even though the cost was £70. The woman at the desk told us this was because of tax. Later on, the person back home called the hotel to ask why we were charged an extra £30 and they had no idea why we were told this and we were told we would be given the £30 back as a refund. Apart from that experience, the stay was great. The bed was very comfortable, the air conditioning was easy to use, the lighting was great, and the room was a good size. The only complaints I have about the experience was that the fire alarm would be tested at very random times (sometimes extremely early morning or late night) and that the shower was not private and was in the main room, whilst the toilet was in a cupboard. The sink was in the main part of the room so you would have to touch the door handle with dirty hands after using the toilet and that is extremely inefficient and unhygienic. I think if the toilet 'cupboard' was extended to include the sink and shower (for privacy and hygiene reasons), the room would be perfect.

3 by Review source

The room was great, clean and we had loads of space considering we were only staying for one night. Beds were comfy, everyone slept well. We did not initially book a breakfast but upon waking up that morning, we decided we would. We paid, but unfortunately there was very little left on offer (a handful of croissants) and the cereals were standard fare. This was no issue however, although I do think £5.50 for limited selection is a bit steep. The issue came with the staff member who was in charge of the breakfast. She was very rude to a young lady in front of us and replied 'when I have time' when asked to clear a table. When I asked for more plates, she rolled her eyes and did not reply. When clean plates did come, they were mucky with bits stuck to them, and the second plate had a tissue stuck to it and butter packets. The receptionist told us there was only that one lady in charge of breakfast, and I can sympathise as I work in an customer service role, but her attitude was horrendous.

3 by Review source

The whole experience from check in to departure was extremely good - I really cannot fault it at all. The fact that the hotel is dog friendly is what first caused us to stay here but I would be more than happy to visit again with or without our dog.

The reception staff were friendly, helpful and very efficient and (I think) changed our room to one which was more suited to my wife who has a slight disability.

Our room was small but perfectly adequate, spotlessly clean and very comfortable. The only possible complaint would be regarding the size of the WC which was VERY small and verging on difficult to close the door.

Although the range of items on offer in the buffet-style continental breakfast were limited they were good quality, fresh and more than adequate for my wife and me.

I would rate the hotel as 10/10 and will definitely be staying again on my next visit to Stockport (our actual destination on this trip) or Manchester.

5 by Review source

I didn't authorise payment to be taken for a stay at your site. Your 'customer service adviser' took my money under false pretences.

I was not able to stay at your hotel, which I had already explained in great depth to the 'complaints handler' I spoke with when I said that what I had paid for was NOT the services/product agreed but something completely different.

It was not safe for a lone female / me and my colleague to walk through the city centre alone and therefore I/we couldn't stay at the hotel. It wasn't what I agreed to on the phone.

Then, despite the fact that I NEVER EVEN CHECKED IN, to get these 'survey' requests asking for my opinion? What if someone had a death in the family and hadn't checked in? What if they were seriously injured in an accident? Do you not have a filter whereby if a guest doesn't check in, you don't send these out? Shocking.

1 by Review source

Very clean overall, although the rooms were so small... we found that the triple room was actually smaller than a twin (disability) room, shower was like a caravan and wasn't even in a seperate bathroom so everyone could see through the frosted glass... fortunately it was 3 girls in a room. (Still uncomfortable though)
When we had to pay it took them about 30 minutes to figure out how much it'd all cost and they got it wrong a couple of times. Good job I had a group with me or id have ended up paying £100 extra! Not sure why they don't work everything out before hand (although I don't actually blame the receptionists, Ibis should have a much simpler system when it comes to group bookings.) - the receptionists had to work it out on a calculator and with a group of 10 ladies staring at them I can imagine it wasn't easy. Not great value for the price it was...

4 by Review source

It may be a budget hotel but it's a lovely little hotel.
A 10 min walk from hustle and bustle of the City.
2nd time here, it's spotlessly clean, beds are a little on the small size (single) as used to a double. Both my friend and I suffer with Osteoarthritis and Fibromyalgia so there's not a bed in the world we would find doesn't hurt us but I'm guessing it's a comfy bed for the rest of you.
There's everything you need at this hotel without it costing a fortune. I take my travel kettle but you can get drinks 24/7 snacks etc from reception and there's a Costa and Domino's right next door.
You do get road notice as it's on the main ring road, I'm a light sleeper and it didn't bother me.
No hesitation in coming back, very helpful and friendly staff.
Can't fault it at all.

5 by Review source

Visit date 7th May, 1 night stay. First and foremost this is a budget hotel. I paid 40.80 inc VAT for a room that sleeps up to 3 (double plus a bunk), booked at the last minute after getting back to the airport at 11pm and not wanting a long walk from Manchester Piccadilly. Front desk is 24 hour, so late check in was no problem. The 1st keycard I got had an issue but that was resolved very quickly at the front desk. The room was clean and bigger than expected. Toilet and shower were en-suite and towels were provided which is not always the case in budget lodgings. Breakfast was included in the price and was decent enough for a good start to the day. Cereals, bread, fruit (whole and sliced) yoghurt and pastries. Selection of drinks also, both hot and cold. Would use again if I have an early departure or late arrival back in Manchester.

4 by Cathal Berney Review source

We missed our connecting flight in Manchester and suddenly needed a hotel to stay for 1 night. Consulting google map, we chose the IBIS Budget Manchester Center because of its reasonable price and strategic location, which was less than 10 mins. walking from the Piccadilly Station. We arrived at 9 pm and were hungry. But, upon our arrival, we figured out there is a pizza store next door and a cafe (for breakfast).

We enjoyed our stay. The staff was kind and polite. The room was clean and comfortable. The only drawback was our room was on the side of the main street and the window was not sealed tightly. We could hear the noise from the traffic, including the fireman truck around 2 or 3 am. I was awaken by their alarm and it made me hard to fall asleep again. Other than that, everything was excellent.

5 by evi sutrisno Review source

Great budget hotel, quite comfortable. They have stripped out a lot of extra amenities to keep the price low (iron, tea / coffee facility etc.) but the price tends to creep up if you don't book far enough in advance, making it more expensive than other hotels in the area with more facilities and amenities.

One word of advice... do NOT purchase from the shop on site if you can avoid it... forgot toothpaste so had to buy as I wasn't sure how far away nearest store was.... cost £1.50 for a toothbrush and toothpaste pack (the type you get on airlines with a tiny tube of toothpaste only good for 2 uses), and a bottle of corona cost £3.95... if you don't need to purchase anything, and can book well in advance, its worth the budget price, otherwise, I'd recommend other hotels

4 by Review source

Booked for a two night stay, the first night was adequate. The second night, we were locked out of our room. There was no alternative way of entering the room except for drilling a hole in the door. This happened in the middle of the night disturbing other guests. I asked to speak to a manager but there was no one on site. Not even a night manager. I was told I could speak to the manager in the morning, only to be handed a card by the front of house with an email address.
Fortunately though we were offered another room for the night. The manager did answer my email complant within 24hours, however the compensation was ridiculous being about 25% of the cost of our whole stay when in fact it should've been 50% at the least.
Probably wouldn't stay here again.

2 by Review source

Good. The room was great. We got seen to quickly when we arrived. And we were able to check out really efficiently and easily.
-The only thing I wasn't impressed with was that when we went out; Our room had been serviced (towels replaced, bed made, with all of our belongings moved out of the way) and we hadn't actually been asked if we wanted room service/occupied room service. I respect that it's just the staff trying to make your experience even better, but if they had maybe asked us if we wanted that service it would of been even better (We could've moved our belongings so they wouldn't of had to be handled/moved).
Overall, great stay for a great price. Would definitely book again.

4 by Review source

Room was excellent for a budget hotel, clean, and well set out. Room had a shower, toilet, air conditioning, television, soap and towels. Foyey is sparce, no resturant or bar. But a continental breakfast is available for a reasonable cost. Drinks and snacks available at front desk including bottled beer and a coffee machine. Good choice of resturants and shops within walking distance. The only downside is that Parking was a bit of a pain as there is a maximum stay of 2 hours next to the hotel but we used a rent a driveway app, otherwise 5-10 minutes walk to main car parks. 20 minutes walk to Etihad stadium and also 02 Apollo. Would be happy to stay there again should the need arise.

4 by andrew brown Review source

The hotel is a 10-15 min walk from Manchester Picadilly station. The hotel has most of the basic amenities needed; TV, shower and toilet and thermostat, however as we had a baby we could have used a kettle for their bottles. The service was friendly and always at the desk if anything was required. They have tables and a TV in the lobby and sell snacks and drinks (alcoholic and non-alcoholic). They also have a Costa and domino's pizza attached to the building, as well as limited parking. All in all, if you are looking for a budget hotel with a great location then this is it. If you are looking for a bit more, there are apartment hotels close by.

4 by Charlie Jackson Review source

Ibis budget on Pollard Street is an alright hotel. The heaters are great. The showers are ok - although the water does tend to seep out from a gap at the bottom of the shower floor, no matter what room you are in. So it's best to put a few towels down unless you're fine with waking around with wet socks on. The hotel's snacks and food in general are quite expensive - but then again, you get that in most hotels. One thing I really dislike about Ibis budget is that the cleaning staff walk into your room after you've gone out, despite you clearly telling the hotel staff that you would prefer them not to do that.

2 by Jasmine T Review source

Got to hotel at 11pm, took 4 staff and 10/15 minutes to figure out how to be able to check us in. Got up to the 3rd floor to room 304 (what we were told was our room), tried the key given to us a good few times and it didn't work so my partner had to go back down to the reception and they told us it was actually room 301. Got into the room and wanted tea and coffee - no kettle with any tea or coffee in room. Was not made aware however, that if I was booking an accessible room that it would not be a double bed which I booked. Not massive issue but would be nice if informed beforehand. Check out was fine

3 by Review source

There are many things wrong with this place.. First of all, it’s hard to get used to this unpleasant smell. Moreover, beds are not comfortable at all, towels are not entirely clean (generally looks old and used) and air-con is VERY noisy. Room is small, the shower placed just by your bed and toilet in a spare tiny room so you can barely close doors without hurting your knees.

Overall, it just doesn’t look either nice or clean. I have Had some difficulties with stuff.

Really bad experience (every time).
Hope I won’t have to ever stay in this place again.

1 by Magdalena Kossewska Review source

I give 4 out of 5 stars, not because it is 4 star hotel, but because of the price and quality ration. Don't hope that you will get something superb, but what you will get, you will get good sleep. Of course there were some flaws, like stinky sock on top of the smoke detector next to the air conditioner, what filled room with not that pleasant aroma.. But if there would not be this, then over all I had a good sleep there. The view was nice too, and room was rather huge ( 3 persons room). Of course, forget about fancy room design, you will not find it there!

4 by Janis Urtans Review source

Check in was quick and efficient, with staff helpful and happy to accommodate an early arrival.
The room was disappointing however. My room was large but extremely sparse, with little furniture or amenities (no tea/coffee facilities, no proper desk or chair), or even a proper bathroom, despite the large space available. This is a budget hotel, but my room was not cheap, and for the money paid per night I would expect more.
At night, the hotel was also noisy, with banging doors and shouting audible until the early hours of the morning.

2 by Review source

The breakfast was super disappointing as a vegan - they had no dairy-free options so had dry bread and rice crispies. The peach slices in juice tasted fizzy as if they were off. However, that is an addition to the stay itself. My night was amazing! Room was immaculate. Air conditioning was precise. No noise from traffic outside. Awesome WiFi. Shower was roomy and powerful. Even though I came late into the night when I can imagine everyone is tired, the staff were attentive and amazing with their services. Thank you! Will use Ibis next time.

4 by LauraJane Curtis Review source

No parking, staff not very helpful, no atmosphere, over priced for food, cheap itchy bedding, flat pillows, it was affordable (hence budget) but expected a little better. Shower door didnt shut properly and with 3 adults there was no way to get changed and in the shower without peoppe seeing you due to poorly placed mirrors. No tea/coffee facility in the room.
You get what you pay for but can pay the same if not cheaper price in a travel lodgr or premier inn and feel more comfortable. Prob wont stay again in a ibis. Sorry

1 by Review source

It was an emergency trip with my brother to see my daughter and we booked into the nearest hotel we could find to where she lives. It was definitely a budget hotel. Wasn't prepared for the shower to be part of the bedroom and the toilet you had to reverse into as it was so small. Thought it was a bit expensive for what it was. Spent our 2nd night in a Premier Inn for £18 cheaper and a lot more luxury. Definitely not be staying here again. And they couldn't even get my name correct on booking in!

2 by Vi James Review source

Budget is right. It is VERY basic! The rooms have vinyl floors and walls, with a shower cubicle in one corner. Almost like they could go in and just hose down the room. I’m sure they don’t, that would make the pillows soggy. The bed was clean and did the job. The young folk who man the desk downstairs were helpful and friendly and showed me to the beer fridge when I checked in at 2:30am. Basic does mean basic here, but if that’s what you want then this is the place you need.

4 by Ian Cragg Review source

Lovely friendly staff. Room was basic but had everything we needed. However, the window was extremely small and hardly opened which was inconvenient as it was a very humid night! Food and drink at the hotel is extremely over priced. I bought 4 cans of soft drink which cost me £6. We were also told that the hotel did a cooked breakfast, which we paid £5.50 for. When we went down in the morning it turned out to literally just be muffins, cornflakes and apple juice.

2 by Review source

It's a great budget hotel but quite a distance from the city centre by bus it's only about 7mins by train a bit longer and out of the way most conveniently bus would be ideal for travelling from any part of the city to the hotel,only one food store around which is domino's anything else be prepared to travel a fare distance especially late at night,inside the hotel you'll find a small snack bar which provide basic food to last overnight

5 by ims videos Review source

Our experience was medioka. Breakfast was not traditional bacon, egg etc. We ended up paying to go elsewhere. The triple room had an unmade bed which we was told was due to health and safety which is a joke. The shower in 1 of the double rooms had smelly drains. I was told at the main reception that breakfast was on till 12 when it was 10/10:30. Cleanliness of the room was good. We slept well. Would possibly return but i won't be paying for breakfast.

2 by Review source

Clean and tidy throughout. Friendly and helpful staff. No limit on checkin - I arrived at midnight without any problems. Free wifi is available. No onsite parking but there is a paid for parking available at the tram station. My room was facing onto the main road so was noisy with the window open. Room was okay but didn't have a kettle or any refreshments. Acceptable if you're just after somewhere to sleep for the night with no frills.

3 by Simon Roe Review source

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