London Hilton on Park Lane - Mayfair, London

Luxury Hotel, Vacances

Address

Address

22 Park Ln, Mayfair, London, W1K 1BE
www3.hilton.com

+44 20 7493 8000

Reviews

Reviews

4.3

Based on 201 reviews.

 

Agregated reviews (201) London Hilton on Park Lane - Mayfair, London

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This is clearly one of the premium locations for Hilton in London and that showed throughout the whole visit.

We stayed in a 'King Executive Room', having received an Honors status upgrade at check in. Our room, on a high floor had westerly views over Hyde Park. The hotel's design means that other rooms are likely to have (limited) views into your room. Aside from this small reduction in privacy, everything in the hotel was very good.

The Executive Lounge offered the same service as most Hilton hotels with complimentary canapes and (alcoholic) beverages in the evening.

We chose to take breakfast in the hotel lobby restaurant and there was a vast selection of fresh fruit, hot and cold foods. There was also an attended egg and pancake/waffle station.

The bar and restaurant (Galvin at Windows) are open to the general public and are both quite busy. They both offer unrivalled views of London. The cocktails are travel themed and generally cost £17.

A beautiful hotel with great views and facilities ideally placed for Mayfair.

4 by Eliot Brown Review source

Guests are treated as individual VIPs, no matter their budget. Abdel and Tabita gave exceptional service throughout my experience - from planning my booking to post departure emails.
My initial experience in Dec 17 wasn't so positive, with a few issues in the room, with engineers, heating and room service.
I spoke with Abdel who offered an upgrade the next time I visited.
He was true to his word, and between Abdel & Tabita, they provided me with a complimentary Executive Room with Lounge Access; full English breakfast in Restaurant both days.
The true treat was lovely texts from Tabita to ensure my stay was great.
In addition, the unexpected delightful surprise of a bowl of fresh fruit & beautiful dessert in my room when I returned from an outing.
Finally, the lobster bisque (with lumps of fresh lobster! ) was perfection in a bowl. In conjunction with the mini multicoloured heated loaf and sumptuous butter pack, I could not have asked for more from a light supper v
I would stay again in a heartbeat.

5 by Ingrid Hanchard-Brown Review source

If anyone is looking for great deals on hotels go to HotelRaven. com Booked a room on there and they had the best rates around...

Excellent hotel with so much to offer. The Hilton Park lane is famous for being featured and referenced within movies time and time again. Making it one of The venues to stay at when visiting London. Situated in Mayfair, it is hard to top the Hilton Park Lane for class or location. Being a high rising hotel with the famous top floor bar and restaurant, this is one of the best venues in town. Having stayed at The Hilton Hotel Park Lane on more than one occasion, I can recommend with confidence. All aspects of the hotel are impressive, from the entrance and lobby to the top floor bar and Michelin star restaurant. From the rooms that overlook the city to being in one of the most exclusive and expensive areas in London or the World for that matter. Making this venue, truly special to all of those who have had the pleasure to stay or visit the all famous Hilton Hotel Park Lane.

5 by Ryan McDonald Review source

For a hotel this calibre and the price; the room service steak was for lack of a better word for dissatisfaction mixed with annoyance and regret it was #apalling...

Rooms are mediocre was upgraded to deluxe and ive stayed in a premier inn that's nicer than this.

Reception staff are there but more like a processing centre. No next, can I help you, breakfast served at xxx, no have a nice stay. Not that I need that affirmation but dang for 50 quid a night parking you'll think you'd get a hello at the very least.

View was nice but I think next time I'll stay at the conrad much much better... Avoid this place unless going for the Michelin * restaurant or want to prove me wrong lol

(thinks of other hotels while calmly Gazing out the window #thinkingface)

P.S being a HH member means nothing even though this is a hilton? Go figure

3 by Andy Ceaser Review source

Excellent hotel with so much to offer. The Hilton Park lane is famous for being featured and referenced within movies time and time again. Making it one of The venues to stay at when visiting London. Situated in Mayfair, it is hard to top the Hilton Park Lane for class or location. Being a high rising hotel with the famous top floor bar and restaurant, this is one of the best venues in town. Having stayed at The Hilton Hotel Park Lane on more than one occasion, I can recommend with confidence. All aspects of the hotel are impressive, from the entrance and lobby to the top floor bar and Michelin star restaurant. From the rooms that overlook the city to being in one of the most exclusive and expensive areas in London or the World for that matter. Making this venue, truly special to all of those who have had the pleasure to stay or visit the all famous Hilton Hotel Park Lane.

5 by Danny Nevill Review source

We stayed 2 nights in London Hilton on Park Lane. The hotel has excellent location. When we arrived to the hotel a designated smoking room was mistakenly given to us regardless of our specific request for a non-smoking room. Within 30 minutes and after couple of phone calls this mistake was corrected. After that we were quite satisfied with our room which was in the 25th floor. Some improvement regarding the customer service in the reception should be concidered as they did not inform us that the skybar would not be open on Sunday - even though I had asked about skybar when checking in on Saturday. This was a bit of a disappontment because we chose the hotel for this very reason and now we didn't get to experience this on my birthday. Breakfast at Podium was excellent.

4 by Camila Chatterjee Review source

Eating at the Windows restaurant on the 28th floor. Enjoying the tasting menu and flight of wines.

The process of getting up to the restaurant is easy with a fast lift. A good meet and greet team and coat checking. The pre meal drinks at served overlooking the Thames and south facing. Good cocktail service.

The main restaurant overlooks Buckingham palace and Hyde park. All tables have a good view, but you can request window seats.

The food is exceptional and you understand the one star rating. The staff were friendly but not overbearing. We saw other tables who wanted less interactive staff but we enjoyed it. The tasting menu introductions where informative. We would recommend

5 by Pete D Review source

Although I am Vietnamese , I think that London has much things I never do . Wow !!! Wow !!! Your UK is so wonderful . This hotel is the nicest place I have ever seen . I sure with you inside this hotel is very wide , pretty , fresh , etc , right ??? Today is very modern so you can go there to rest , eat or drink . I want to go UK in one day !!! Buildings are so big . The people are very polite , kind so I like them very much . Each rooms is superb but they are nicer than my country's rooms . Is the weather here very cold or warm ??? But I think it very cold in UK . This is my thoughts about your hotel . I like it when I have just looked over .

5 by thang nguyenthang Review source

I went for the Chocolate afternoon tea. The service was very friendly and quite prompt and the room was quite open and modern. There was a nice variety of teas and 'half' sandwiches. Portions were a little small but our waiter made it clear that we could request for more sandwiches. The pastries and scones were delicious and not too heavy. Some were a little sweet but were balanced by lighter or sour pastries. The coffee pastry was particularly excellent. If I were to change anything, I would like more interesting sandwiches. They were fine but some (such as the egg sandwich) weren't anything special and a little bland.

4 by Tiffany Pang Review source

First off....no parking....second, how does this hotel have this many stars with such horrible rooms?!! Broken toilet, cracked sink, no a/c, no refrigerator, mold and mildew on ALL windows, and the windows don't open. Filthy, dirty carpet, walls and doors. Definitely not to any Hilton standards in this or any location for that matter!! Since no rooms were available on the first two floors that were refurbished, we had to check out! Along with all of that, the pictures we saw online were, to be completely honest, falsely advertised. Our rooms were nothing like the pictures shown. Huge disappointment Hilton!

1 by Leslie Ross Review source

Having stayed at various Hilton Hotels previously, I found this one a little beneath their own standards. The staff are not at the customer service level of their other hotels, the house keeping was almost non existent (they don't even make the beds daily), just replace the towels that you leave on the floor. The carpet in the room is a little on the nose, but this is a UK thing. The location is perfect. The breakfast is nice and plentiful. The gym is totally lame and it's better to train outside of the hotel. The park across the road is perfect for a good run or jog or walk.

3 by David Campbell Review source

I was a little disappointed with the Park L. Hilton as it's the best known of the London Hilton's and was looking forward to going there. I found it far to busy with people going back and forth all the time. Also found the staff to be a bit unhelpful probably down to the fact that all the staff members appear to be doing too many things at one time. Not easy leaving the hotel either as there was a lack of taxis in a busy Saturday night and the door staff didn't seem to concerned about trying to find taxis for the customers

3 by Joe Dore Review source

Location is superb however it shouldn't be rated 5* the entrance is more like a departure lounge with piles of suitcases visible behind glass doors. No valet parking. We had a Queen room which quite frankly could hardly swing a cat round in it. Bed was small and pillows were average nothing luxurious about it at all. However, it was clean and had the amenities in it such as mini bar air con, no bath just a shower and not many towels between the 2 of us. Staff very helpful - I suppose you get what you pay for ...

3 by Review source

Food and drinks at Trader Vic's were both very good but the pricing is laughable. Ordered scjickwn skewers for 12 pounds and the tiniest 4 skewers came our. The same was true for the spring rolls only they were only two small spring rolls cut in half. Outrageous even for a hotel bar. You could almost justify it if it were the bar at the top, with great views, but not a basement bar. Again, food and drinks were tasty and service was fine but i won't be returning there.

3 by Andrew Lonas Review source

I stayed here for 4 nights in Januari 2018. I really enjoyed staying here. The staffs are friendly. The room is clean and spacious. The breakfast is rich and full of healthy options. Location is in the mayfair area which is close to Hard Rock Cafe, Piccadilly, harrods, oxford street, etc.

I also went to Galvin's at the window bar with some clients. Nice ambience.

Overall, it was an enjoyable stay and experience.

5 by Idfi Pancani Review source

I've been lucky enough to come here on a number of social events, such as award dinners. The overall service and standards are good, as you'd expect, the prices are also on line with expectation. I can't comment on the hotel however as I've not stayed. If you have high expectations of what a prestigious hotel in Mayfair should offer, it will definitely meet those expectations, but not perhaps, surpass them...

4 by Lewis Brigden Review source

Located next to Buckingham palace and fairly close to most of the popular tourist attractions i rate this hilton a 4. I want to rate it less. Not for any particular reason at the hotel... but to get to the tube you have to walk a mile out your way it seems. They need a tunnel that runs straight from the subway to the hotel side of the street.

Additionally the beds at the hotel need improving.

4 by Review source

Went here for the chocaholics afternoon tea for two at the Podium restaurant. It was one of the best I had been to. There was a good reasonable choice of teas and the staff were very accommodating. There were a great choice of sandwiches and the desserts were great. At the regular price it perhaps seemed quite pricey, but I'd say it was worth every penny. The service was fantastic.

5 by Review source

My Husband and I went for the chocoholics afternoon tea. we enjoyed the sandwiches and the tea. When we were served our tea, we were wondering why so many guests are leaving their desserts half untouched. Being a big fan of chocolates , I was sure i would not waste any. But the desserts were too bittersweet even for me and couldn't eat more than 3 desserts. Not worth the money.

2 by ramya evangelin Review source

I have decided to review and only given this hotel 4 stars because I felt the prices of some of their menus were a bit steep in comparison to other similar hotels, which brings me to the conclusion that I was part-paying for the W1 Mayfair postcode, and part paying for their usual excellent service. Lift waiting times can also be an issue at times. Other than that, all very good.

4 by Review source

Don't touch the mini bar, I.e don't even pick a bottle up and look at it and put it back they will charge. Even after complaining and supposedly getting a refund which did not happen. For the price and I knows its London, but rooms were basic, views were fantastic, and the 2 bars there top and bottom were great. Close to the tube, so getting around London was easy.

3 by Review source

The location of the hotel was great close to everything no need to use the underground Just you can walk or use the bus to everywhere good for couples and families the staff where friendly and 5 start service. I am very happy with the service which have been received from Mr. Abdul-Khalek the Gust Relashtion Manger. I am planning stay in this hotel again in my next visits.

5 by Hassan AlNajjar Review source

It's was OK. I was expecting amazing but got allright. Christmas decorations in the restaurant was poor as we went for Nutcracker Tea theme teas all there was 2 Large nutcracker shape things to one side.
Service from the friendly staff was very good. Gents toilets miles away upstairs and not signed posted, I was wandering around like a lemon looking for them.

3 by Antonio T Review source

The hotel is good. The people are friendly. And it is located at the heart of London.
Special shout out to Wendy of The Podium. She is very accommodating.
Just one area of improvememt though. When we checked in at Room 520, it smelled like a septic tank. In fairness to the staff, when we called their attention, they immediately transferred us to another room.

4 by Review source

Attended an awards dinner. Staff excellent, food was very good, especially the cherry dessert. The room looked suitably opulent. My only negative observation is that the after party space didn't match the level of furnishing elsewhere - the carpet was tired and overall it seemed a bit drab. But I guess by that point everyone would be too tipsy to notice…

4 by Jo T Review source

I spent a very enjoyable evening at a function at this world famous hotel. In one of the main function rooms, they served around 600 people with a wonderful meal in what seemed like five minutes for each course for the whole room. There must have been dozens of staff but they were efficient and discrete and never put a foot wrong. Can't wait to go again!

5 by Martin Saint Review source

From the perspective of a Project Manager delivering an event:

1.) Easy loading bay access
2.) Large goods lift from loading bay directly to Ballroom - short push
3.) High ceiling in events space
4.) 63A 3P in multiple locations in room

One thing to mention, check your truck height. Low loading bay entrance.

5 by Jacob Adams Review source

Went for christmas dinner with work at galvin by the window. View was amazing, service and food was really nice (for what my drunk brain can remember) , they have a nice portcards system but it was not received at the end). Windows gave on hyde park during winter wonderland, so all lights and so on was really nice to be around

4 by Nicolas Brunet Review source

I had received a free gym pass that entitled access to the gym located inside this hotel, LivingWell Park Lane. Upon arrival I was greeted in a very friendly manner, disregarding that I clearly was not a guest at the hotel. That was nice. Exceptional gym, small yet intimate. Going to go back to this gym soon! Would recommend!

5 by Review source

Beautiful hotel with amazing views, but some staff where quite rude. As the party that I attended arrived, they didn't believe that we were actually going into a Michelin star restaurant. There was a frosty reception from some of the staff, but most where lovely and the atmosphere was quite dun after things settled down

4 by Chanohla Chukwudinma Review source

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