I wanted to express my shock and disgust at the way I was treated yesterday at Her Majesty’s Theatre by the staff when I eventually arrived at the theatre. I had booked ticket for my 11year old son and I to watch Phantom of the Opera for the 2:30pm performance.
I left Guildford with plenty of time at just before 12:00 with the plan of driving to Southfields and getting the train tube into central London. However when I got on A3 at Guildford I was immediately stuck in stationary traffic and heard there had been a serious accident and the A3 had been closed with long delays. I immediately called the theatre and spoke to a gentleman at around 12:20 who assured me it would be OK and to just try and get here as soon as possible and that if I had missed too much of the performance they should be able to swap my tickets for the evening performance.
I tried so hard to get there not wanting to disappoint my son who was so excited, I managed to get off the A3 and drive to Woking where I could get the train and hopefully just about make it on time. I got on the fast train from Woking to Waterloo at 13:41 only for it to be announced when we were on the train that due to signal failure at Wimbledon the train would be delayed and re-routed. The train eventually got in at around 14:50(over half an hour later than it should have). By now the show had obviously started but I rushed to get to the Theatre via the underground . I eventually got there at 15:15 and explained the situation to the staff.
They didn’t care one little bit and were rude and unpleasant saying I just had to collect my tickets and just go in. When I asked about swapping to the evening performance they said no it was not possible. My son was absolutely devastated and crying as we missed the part he was most looking forward to which was the “Phantom of the Opera” song. I moved heaven and earth to get there in extremely difficult journey and certainly didn’t expect the lack of understanding I received.
Show was great of what we saw, but theatre staff and the most rude and unhelpful people I have ever met!
1 by Review source
A nice theatre in the heart of London's West End. Glass of Pinot Grigio and a bottle of Pepsi cost around £12 in the bar. Fruit Pastels cost £3!!!
Went to see The Phantom of the Opera and it was exceptionally good. Great music, great live mini orchestra, brilliant signing and very interesting and adaptive scenery and props.
One of the best shows in the West End by far.
If traveling by Tube, Leicester Square Station is about a 7minute walk.
The only thing that let it down was small toilets, and a small amount of singing was mimed and dubbed in (there was clear difference between mouths moving and noise coming out- unusually the noise came out before the mouths moved).
Well worth a trip. Extreme seats (I was E32) had small viewing challenges at the extremes of the stage.
4 by Rob Etall Review source
It was fascinating. I've experienced this 3 times, 1 time of Korean version, 1 time of motion picture version, 1 time of original London cast album. Those experience was not fully persuasive why this musical is that great. Now, I am persuaded. I felt sympathy to the Phantom at last! For songs, it was better than the original London cast. For acts, it was persuasive for me to feel sympathy to Phantom. I can feel the feeling of Christine, her love and hatrred, I can feel his love and jealousy of Phantom. I don't know why I didn't feel this obvious thing before, so I decided to think it as a bad act of actors. Or there might be a 6th sense I can feel their sorrow. Perfect experience at last. Audiences from Korea, especially hesitating with pre-experience, buy the the ticket right away.
5 by Review source
The musical was amazing but the ticket guy ruined my day. I was buying the day seat ticket and there was no one behind me in a line so no one was in hurry. I was asking questions like is there any other seats available rather than the one he was offering(basically this was all I asked) and he did not answer at all of my questions but repeating 'this is the best seat I can give you' and eventually he started being really upset to me. I am sorry if I did not get how day seat works and maybe I could not ask for different seat (still I don't know cuz I got no answer) but isn't he the one who has responsibility to explain when sitting behind the ticket booth? I bet even her majesty would respect more of people than him. Thank you for fantastic experience.
1 by sponge Bob Review source
The performance was good, the sets and special effects were impressive, the seats were tiny. I am 5'4' and they were perfect for me, but my husband is 6'4' and he had to sit sideways with his knees in my leg area. I would think it miserable for anyone over 5'10'. He is also very thin for his height and just barely fit into the seat. The girl who played Christine stole the show for me.
The songs where there were multiple melodies got lost and you could not follow them. That could have been the sound system or the actors. All in all an okay show. We saw the matinee, maybe the evening show is better.
3 by mary B Review source
Easy to get tickets (for one person) even on the day itself for big shows (such as the phantom of the opera). The lady behind the counter was very helpful for finding the best seat in my price range.
The bar is a bit small, so if you arrive a bit early and the room itself hasn't opened yet you will probably here a hard time finding somewhere to sit. There also wasn't a lot of snacks for sale, but the drinks were good (but of course a tad expensive).
The theatre itself is small and has a intimate feel. I had a seat on the fourth row (stalls) to the left, but could see everything exceptionally well.
4 by Bono de Visser Review source
Everyone should see the Phantom of the Opera at least once. Forget about the tepid feature film adaptation from Joel Schumacher, this is the real deal. A beautiful theatre, but bear in mind some of the seats and the amount of legroom are, shall we say, commensurate with the building's vintage. People did tend to be a lot shorter and skinnier in the days of Oliver Twist. Another fascinating bit of trivia - the legendary comedian and magician Tommy Cooper died on stage here in 1984, and his passing was unfortunately broadcast live to ITV viewers during the variety programme Live From Her Majesty's.
5 by Inspector Javert Review source
Please do not use your phone during the show!! The show was overall good but to be honest it was not an outstanding show compare to other musicals. I watched this on Sat evening at the middle of grand circle. The seat was narrow but it is an old theatre - can't complain. The view was ok. just managed to watch the whole stage. The most irritating thing was the ppl who were recording the stage or songs with their phones sneakily!! The light from phones distracted me to watch the show. I'v never seen that many ppl use their phones during the show. The theatre seriously needs to do sth about it.
3 by Review source
Went to see the long running Phantom of the Opera (Matinee) as a freebie (nice!), and I was open minded having previously seen Les Mis and loved that production.
Theatre is a lot 'tighter' than Queens and therefore not as comfortable for my large frame.
Furthermore, I think Phantom wasn't my bag and politely left at the halfway intermission.
No discredit on the very polite staff and great undoubtedly great Theatre company, but headed home for an earlier start to my birthday evening parry.
Next on the bucket list.... Warhorse.
3 by Darren Dowd Review source
fabulous show with fantastic music costumes and staging! Grand circle seating is rather squashed - the leg room is poor. The theatre itself is ornate but the grand circle needs more toilets! The queue lasted the entire interval. I was in seat D27 which isn't classed as restricted viewing but when the actors were on the front left of the stage it was very difficult to see anything that was happening. This didn't spoil my enjoyment of the show (I had seen it twice before though so if it was a first visit I'd recommended paying more to get a better seat / view).
5 by Joanne Billington Review source
Me and the wife attended the theatre on Saturday 31st to see an evening performance of Phantom of the Opera. All the staff here were extremely friendly, approachable and helpful. Service was great although there was quite a wait for buying drinks - no fault of the theatre though as this is just down to sheer numbers of patrons! The show itself was fantastic and I highly recommend it as one to see for those who haven't! It may be a little intimidating for small children but would say it should be fun for all the family - definitely a 5 star experience!
5 by Jack Smith Review source
My girlfriend brought me here to see Phantom of the Opera as part of my birthday present, I thoroughly enjoyed myself. The only negative and it's a rather small one, is that since the venue is so small you sit extremely close to others. This makes it very warm inside, so much so I was sweating even with my sleeves rolled up and buttons undone. Other than this it's a nice theatre to come and see your favourite performance. They also have a cosy little bar area for some snacks and drinks which also has an outside area for smokers.
4 by Justin Allen Review source
Saw Phantom (near the front of the stalls). Second time to see it after many years. Show was disappointing as there was no feeling between the Phantom and Christine. Phantom acted too deranged to fully empathise with. Primadonna was a cacophony of voices competing.. I know it is meant to be, but it really hurt our ears. Seats in row A broke as one theatre goer sat in it, so I think it's time for an overhaul of everything.. Think about the relationship between the characters first and then add all the bells and whistles!
3 by Review source
Watched Phantom of the Opera. I'm stunned by the performance, it was incredible!
Regarding the place itself the staff was very kind and helpful. The only thing that makes me not give this place 5 stars is the legroom on the front row on the first balcony. I'm only 183 cm tall but my knees where painfully pressed against the balcony rail/fence (or whatever you want to call it). However I solved this by performing a real 'manspread' and the show itself was definitely worth a bit of pain. :-)
4 by Pontus Palmé Review source
The show is spectacular. We watch the phantom of the opera show. No negative critique for the show. Very recommended. The interior itself is beautiful. I don't know if there is no rule in the theater that prohibit us from eating/drinking inside,but as far as i know you cannot eat inside the theatre while the show is going on, except on break time. And the person behind us keep eating and talking noisily from the start of the show. I paid the seat to watch the show,not to hear people eat on my ear.
4 by Stephanie Gita Review source
Saw Phantom of the Opera (all you can see here...) - production was great, but this review is about the theatre. Total chaos at the box office to pick up tickets as the queue ran through the area where everyone needs to walk. Box office staff were very efficient though so no complaints there. Seats are cramped in but view was good (from Grand Circle). Overall the theatre itself wasn't incredible but didn't detract from the fantastic performance of Phantom of the Opera.
3 by Mark Braithwaite Review source
Watched Phantom. The Venue is small but nice. You can buy a selection of sweets, chocolates and drinks but the drinks can only be bought at the bar, including water. You cannot buy water anywhere else except from the bar which was a tiny bit annoying.
The seats are comfortable and tightly packed, but not really different to other theatres. Point of note the stalls do not have a central aisle so if you are in the middle be prepared to rub up against a few folk!
5 by Jay Patel Review source
Had heard some qualms about legroom but after coming myself and sitting in Stalls row C (the second row from the front of the stage), I'm not sure what people are on about unless they are expecting the ability to extend legs fully in front - I'm nearly six foot with long legs and was happy with the leg room. Everything else was also fantastic - decor, bar, lighting, seat comfort, stage, band, volume, ushers and of course the show itself (Phantom of the Opera).
5 by Stefan Knott Review source
A baroque and old Place, very classy in Look and Feel...and they perform The Phantom of the Opera for a really long Time now. Which doesn't mean that it hast degenerated or has become Routine! No, it means they were able to perfect their craft. Outstanding Performance! The Carlotta was spectacular in her Role. Depending where you are seated, the View may be limited - its an old Building after all. We had seats in the upper Level and it was still okay.
5 by Joachim Adomeit Review source
A classic and fancy theatre decorated in gold, red carpet and giant photos. Really feels like you step into a 19th century theatre. Saw 'The Phantom of the Opera' here and the sound quality, light, and overall production value is really high end. Beware if you have long legs, as it might be a little tight with space between seats. Another thing is watch out so you don't get seats behind a pillar, this may ruin your evening.
5 by Review source
Gorgeous. Absolutely amazing. The singing was perfect, I am so impressed! You can see the stage (reasonably) clearly, and don't get me started on sound effects & lighting; so beautiful! I have a lot of respect for the entire cast and crew. Sure, it is not cheap to visit a musical, but the Phantom of the Opera is definately worth it. I definitely recommend going. What beautiful story with beautiful music and beautiful acting.
5 by Ophelia Review source
I wish I could give this location a higher review as the musical I watched (‘Phantom of the Opera,’) was incredible, but the staff were arrogant, rude, and utterly unpleasant at their best. The pity is, this review would have been perfect if not for them, and their behavior.
My final words have to be, if you are planning on watching anything at this theatre then don’t expect to be treated with any semblance of decency.
2 by Review source
Incredible show of Phantom of the Opera, lost for words there. However, seating space was not pleasant at all. I was seated at Royal Circle E16 (2nd level). Although only 160cm in height, the rows were so narrow that my knees touched the seat before me. Taller audience would find it incredibly uncomfortable and tough to sit through the performance without getting a cramp, I reckon.
4 by Debbie Lee Review source
Beautiful theater and the show (Phantom of the Opera) is absolutely amazing- and I say that as someone who has seen quite a few Broadway shows. The theater is a bit old and run down, but it didn't take away from the show.
Do be careful which seats you get- someone near us had a partially obstructed view because there was a pillar in front of their seat.
5 by Cassie Westfall Eakins Review source
Lovely, vibrant & vivid atmosphere. We went there to witness Phantom of The Opera and that was extremely beautiful. One of the oldest buildings in City of London. Really friendly staff, nice and cozy interior. The stage is just amazing. Make sure you find a good seat to enjoy the play. I would highly recommend this place for drama enthusiasts :)
5 by Anjana Silva Review source
We purchased tickets which was For the balcony restricted view. What they didnt state was although it was slightly restricted the seats were so cramped at 5ft 5 I really struggled with such cramped seating the poor lady in front who was also heavily pregnant also struggled. My knees were hitting my chin.
Just be aware of what seats your booking.
2 by Review source
Be prepared for no personal space - the seats are very close together. My seat was B7 on Grand Circle and I was very pleased with the view and felt quite immersed in the story. (I did a lot of research before buying the ticket). Bathrooms not big enough so expect to wait in a line. Snacks easy to get during the break. Overall a good experience!
3 by Mari-Liis Algma Review source
Awesome awesome awesome, love the place. Can't wait to visit again and see phantom of the opera for the 5th time, amazing show with always an incredible cast. The theatre is a wonderful building, but leg room once seated is a little cramped in certain areas, I'm happy to be cramped just to witness an amazing show.
5 by kevin ballard Review source
I went to the bar for a red wine at the interval and had it presented to me in a plastic cup. I looked around and literally not a single other person had one - I was surrounded by people with regular wine glasses. I have no idea why I was treated differently, racist, ageist, no reason at all? Who knows. Bizarre.
3 by Elise H Review source
We saw Phantom 32 years after we first saw it. Good show but lookeda bit tired...like the theatre.
Her Majesty's needs urgent refurbishment as the seats are creaky and small. There is a nice theatre bar and staff helpful but you felt watching the show that you were back in the 1950's again .
3 by Paul Oliver Review source
Very nice theatre in the centre of London. The shape of theatre building is very particular. As you can see from the photos, the seats are all around the stage and organised in two levels. The view and sound are good even seating in the gallery. The theatre area is full of restaurants for your after-show.
4 by Claudia C Review source
Phantom of The Opera:
It was very good and enjoyable musical. the performance was brilliant. The thing was the start time at 7:30 i think it'll be better if it was a little bit earlier because we came from Oxford in the middle of the week it was difficult to go to school in the next morning.
4 by Abdullah Altamimi Review source
Not really disability friendly, the staff do their best and are very pleasant, but sears in the Royal circle are up a couple of flights of stairs. I know that fitting a lift in an old building like this isn't possible, but a stair lift to one of the flights would make a massive improvement
3 by Jason Naicker Review source
I saw Phantom of the Opera with my daughter here and it was a very good show(Gerard Butler was the best Phantom in the 2004 film,brilliant voice).However like many London theatres the grand building was tired looking inside and would benefit from a redecoration and up date.Friendly staff.
5 by Carol Thomas Review source
Excellent theatre with a little bit more leg room than usual in the royal circle. Stunning stage sets of Phantom of the opera, brilliant actually. Good performances and great sound. A slightly baffling story if you ask me, but thoroughly entertaining nonetheless. Great staff.
5 by Krishnadas Das Review source
Beautiful theatre. Came here to see The Phantom of the Opera, which was a wonderful show. The signposting of where to go once inside is lacking however, it was a little difficult finding our way to the entrance to our part of the seating. Overall would recommend this theatre.
4 by Sarah Venkatesh Review source
An excellent and famous musical that is not to be missed but the managers of the theater should probably reconsider one or two things: poor quality of service (from the doorman to the ushers)/ strictness of taking some snaps of the stage or the cast even at curtain salutes
2 by John Dermanoutsos Review source
Phantom of the Opera is an incredible show! Amazing view of the Stage from Row F, insane level of talent from the cast and creative team. Smallest seats I've come across in a London Theatre, bit of a squeeze but easy to look past when so besotted with the Performance.
4 by Kate Marshall Review source
Her majesty theatre is a london west end theatre build in 1705 and situated in Hymarket area of westminster. At the moment 'phantom of the opera' of Andrew Lloyd Webber is on. The smash hit musical has been playing there since 1986 and still going strong.
5 by KARBOUD ALGEROIS Review source
Beautiful theatre, no disabled access to the upper floors as it's an old building. The staff are very accommodating and helpful. The prices are what you would expect. We saw Phantom of the Opera. Amazing production. Easy to locate. Nearby underground access.
5 by Joanna Boatfield Review source
Watched Phantom of the opera, was absolutely amazing, we sat at the balcony seats, in the middle, perfect view. The only problem was people trying to use their phones and then getting told off sometimes loudly, by the staff. Other than that was a perfect evening!
5 by Carleen Baker Review source
I saw Phantom of the Opera here and was blown away. I've seen it in Vegas and it was good, but this was excellent. The obstructed view seats were obviously not great but we were not bothered by it. With a little leaning we were able to catch everything.
5 by Jordan Foss Review source
Really love the show, wanted to watch it for a long time and got impressed by the surprising stage effect! Bought the cheapest ticket and it's quite an acceptable view from top. It's not a big theater so not much difference in terms of distances.
5 by Eric Wong Review source
Excellent performance of Phantom of the Opera. We booked on the day and got reasonable seats .... it was filled and I would advise buying in advance for a weekend. Plenty of local places to eat before hand or drinks afterwards. Handy to tube lines.
4 by Colin McAllister Review source
Took the children to see Phantom of the Opera, one of my favourite shows. Lovely cosy theatre. Leg space in stalls was okay, no worse than in other theatres. View from our seats - two rows from the stage - was brilliant. Worth the money. Will return.
5 by Phoenix Debola Review source
Still lovely but a tad disappointing in the menu department on our most recent visit £12 for cauliflower steak is just a tad too pricy - gluten containing ingredients on the gluten free menu failed to inspire confidence - hope for better next time
3 by Dave Willett Review source
The staff and venue is very nice. The view from the balcony was a little limited but when enjoyed our show. Beware of youngsters with CELL phones. They will be using them. Get an more expensive seat to avoid being near the evolved youngsters :-(
4 by Joey Stanker Review source
What can I say. My all time favourite musical is Phantom of the Opera. I saw it twice so far and I sure I will buy tickets again.
The theatre though small,the architecture and interior design is beautiful. Friendly and professional staff
5 by Review source
Fabulous night not the best sit but there extra sit to rise u to see better ( loads of people using them ) the show was funny and the sangs for fantastic the price was good too . You would be mad not to want to see this show and enjoy it xx
5 by Cheryl Castle Review source
Quaint little theatre, traditional style wit fab production of Phantom of the Opera (which I loved). They have a usual order drinks for the interval system, however, we wanted water in addition and nearly ran out of time queueing to get it.
4 by David Fox Review source
Sat in balcony and very small chairs with leg room so restricted you would need to be a 5 year old to sit in relative comfort. Show was good and the two leads excellent. Hard to enjoy the show properly due to the discomfort of the seating.
2 by Richard Norman Review source
Very well located...I have been there seeing The Phantom of the Opera. I think its the King of musicals. The music, the songs, the singers, clothes...and the special effects are gorgeus. It is a big classic that never gets old.
4 by Review source
Saw Phantom of the Opera. Excellent show. Very long queue for ladies. Seats in circle restricted not able to see unless leaning forward. Wine and drinks overpriced. Small glass wine £7.50 small bot water £2.50 too much.
4 by Review source
Very impressive. We have seen the phantom of the Opera. I must say that was one of the best theater that I've even seen. Very beautiful. The acting was impressive. Everything just stunning. Would definitely reccomend it
5 by Andreea Matei Review source
The seating of the theater leaves a great deal to be desired. We sat in the Royal Circle and visibility in the first few rows is awful. The show was exceptionally well done, but difficult to enjoy with such poor visibility.
3 by Review source
Some staffs are very rude. Ticket booth lady has ridiculously condescending attitude. This explains why phantom of opera and this theater keep losing patrons. Not recommended at all. Not worth your time and money.
1 by Sarah K Review source
Amazing, went to The Phantom of the Opera...second time I've seen it and my god! Still amazing as the first time!
Sat in the Royal Circle seats C18 & C19 - amazing views and surprisingly comfortable
5 by Ian Hutchison Review source
After 28 years, Phantom still earns a full house and staffing ovations. The cast may change, but the music lives forever. This is my fourth visit to HMT and the venue ambiance is perfect for Phantom of the Opera.
5 by Review source
The show was the best but the attitude of staff was far from pleasant around the subject of photography, they were loud, rude and cantankerous but directed at all not just the few offenders. Spoiled the evening!
2 by Tom Wolstenholme Review source
We came to see Phantom. Saw it a long time ago. Saw the film and got the DVD all excellent, but to see it in the theatre it was premiered in was something else. The theatre was not large but friendly and quirky.
5 by Mike Gregory Review source
Gorgeous theatre and even cheaper seats offered good views of the stage. Phantom of the Opera is a musical that sticks with you — still humming the theme a day later. A great experience while visiting London.
5 by J. Murphy Review source
Amazing theatre, went and watched phantom of the opera and it didn't disappoint! Only thing I would say it the waiting area is a bit small so when you're waiting to go down it can gets bit crowded!
5 by Destiny Hoffman Review source
A charming old theatre, saw phantom of the opera here. I would recommend you spend the extra pounds and get seats as close to the stage as possible. Do not buy the balcony tickets under any circumstances.
5 by Review source
Lovely old theatre but many seats have obstructed view of the stage due to columns.
The bar area is small in the royal circle and can struggle to accommodate lots of people during the interval.
3 by Richard Ilsley Review source
Beautiful design and atmosphere. Too warm inside for my taste. The staff were all pleasant and exit the theater and make two left turns to get photo with an actor of your lucky. We did!
Cheers
4 by Review source
Wonderful intimate theatre that enables an intimate theatrical experience. Row F is as close to the front as I would suggest to benefit from all the action but not have to crane your neck too much!
4 by Rox Pocha Review source
I went here to see the Phantom of the Opera.
Honestly, one of the best things I saw. I expected something common, but found myself seeing one of the best performances I've ever seen.
5 by Eugenio D'Alessandro Review source
Good show. I was unfortunate enough to be sat right behind this pillar for thebfirst half of the show (Stalls, row Q seat 21). Managed to find somewhere with a better view for the second half.
3 by Elakeche Ella Review source
Beautiful theatre that captures the imagination.... A fitting home for one of the most iconic plays.
Staff are professional, the theatre is clean...a truly memorable theatre experience
5 by paul regan Review source
Very old theatre and they have preserved the old look but lighting and sound effects are mind blowing. The gap between seats are very narrow and tall people will have difficulty sitting.
4 by Suresh Kumar M Review source
Saw phontom of the Opera there. while the musical was splendid. The theatre was too small with no absolutely no leg room. All needed to get up if one wants to go out from their seats
2 by Arpita Shah Review source
Beautiful theatre. The set is amazing and the costumes are spectacular. Quite hard to understand what all the dialogue was though as there is so much going on. A great show though
5 by Felicity Marfe Review source
Struggled to see the show even though I checked review of seats. Layout uncomfortable. Tickets expensive for what the theatre offers. This is not reflection of the show itself.
2 by Review source
Phantom Of The Opera fantastic show, We were sat on Row R downstairs, These were bad seats. When the phantom was entering the sewer we could not see him for over half the song.
5 by Adrian Sharp Review source
Watched The Phantom of the Opera here which is excellent but I was disappointed that the seats in the Grand circle are so uncomfortable compared to other theatres in London.
3 by HengOng Thye Review source
Fantastic theatre and very friendly staff. Going here is like walking into the past. We went to see the phantom of the opera and we would go again without a second thought.
5 by Carl Simmons Review source
Theater land in London is amazing. Great choice of plays. Most theaters are old, historic buildings.
Phantom of the Opera is a fabulous play in a wonderful setting
5 by Ali Tahiri Review source
Picked up pre-booked tickets without a problem. Great location and easy access. Ordered drinks for interval and ready at the bar. Overall show fantastic and great service
4 by Ian Beckwith Review source
Great place. We got one of cheapest places and still got a quality affordable time! I recommend to watch 'The phantom of the opera' at least once in your life.
4 by Sophie Wears Valentino Review source
Not all all what I expected to be honest, cod do with a lot of upgrading. Seating very small and very cramped and the waiting area with bar is very small and outdated.
3 by Review source
Lovely place. Went with a couple of friends and watched phantom of the opera. Seats in the back are a bit crammy and leave little leg room especially for tall people.
4 by Houssam Naous Review source
This theatre is just lovely! I recently enjoyed Phantom of The Opera here and it was perfect. This venue is very cozy and my seat in the Grande Circle wad excellent!
5 by Catherine Horcasitas-Holcomb Review source
The theater is beautiful but the seats are horrible!. Almost no leg space, I would have enjoyed more the fantastic show of the phantom of the opera with better sits.
3 by Xavi Sánchez Review source
A very nice theatre with good shows. The bar is very pricey but that's rather typical. The theatre itself is close to Piccadilly circus and the tube station.
5 by Arran Dobson Review source
Watched Phantom of the Opera. The seating was mostly good although at times it was impossible to see the performers on the stage. Check-in was fast and efficient.
4 by Jason Silva Review source
Whole experience was fabulous! Staff, atmosphere, seats were warm, friendly and comfortable in that order. Performance was out of this world. Highly recommend
5 by Review source
Disappointed with Phantom of the opera. 21th-century-musical could be more modern. But if you are a common tourist it's 'must see' actually :)
3 by Review source
Great theatre and was really impressed with the lady doing the whole performance in sign language. Great passion in her signing and expression on her face.
5 by Philip Fraylich Review source
A beautiful theater! We saw the Phantom of the Opera here and absolutely loved it. The staff did a great job getting us in quickly and were very helpful.
5 by Brandon McGary Review source
Incredible performance (phantom). Seats were a bit cramped and uncomfortable. I suppose you expect that with an old theatre. A very intimate experience.
4 by Review source
Phantom of The Opera was superb, the venue is tailored to this performance and it was very easy to navigate with helpful staff to guide you to seats.
5 by Adam Playfair Review source
Very kind and Helpful Assistant's
helping me to my seat as I have
a Disability. They also helped my
friend it was Wonderful
5 by Review source
Beautiful historic building. A very old theatre so seats are small and close together. Front row is not tall-person friendly. Drinks expensive.
4 by Judy Jetson Review source
Cannot praise it enough. Lovely theatre and the most wonderful performance of Phantom of the Opera. Situated close to many eating places too.
5 by anne carnell Review source
A bit cramped, few and extremely busy toilets, the location is what it is. But overall a good experience. The Phantom is such a good show.
4 by Alberto Gemin Review source
at first thought that the stage is so small but after the opening of the curtain it is a very big stage with good coordination with scenes
5 by Tan Kai En Review source
Phantom of The Opera is always beautiful and touching. It was a very good shape and great Company. Fresh and new cast were unforgettable.
5 by Eiji Mihara Review source
Beautiful theater, but don't go there unless you are five feet tall. Seats are horrendously close together (legroom) for the price.
3 by John Smith Review source
I had my first time watching The Phantom of Opera in this fantastic theatre last weekend. I'm sure it won't be the last time.
4 by Ryan Z Review source
Phantom of the Opera - very good production. The staff can be a bit overbearing with the constant announcements about not taking photos
4 by Marie Napadajlo Review source
Lovely theatre, quite small in comparison to others i have visited. Drinks cost on average £ 5-6 each, close to tube, easy to get to
5 by Serena Birtwistle Review source
Sat in row D of the royal circle and had an amazing view of the stage, staff were polite and helpful and the cast were spectacular!!
5 by Review source
5 stars for Phantom, but i thought the Theatre could do with a good clean, Andrew Lloyd Webber could do with buying a duster!
5 by John Isaacs Review source
Amongst the best and classic must-watch musical at West End. The current cast of Kelly Mathieson and Ben Lewis were great!
5 by Anne N Review source
It is something UNREAL! Visited The Phantom of the Opera already THREE times and counting :) Highly recommend to everyone.
5 by Jonas Jankunas Review source
Great theatre to visit, I saw a great production of phantom of the opera there, the staff were very friendly and helpful.
5 by Steven Rowe Review source
This is one of London's prettiest theatres on the outside and home to London's second longest running musical.
5 by Raoul Fisher Review source
Phantom of the Opera, fabulous night out, beautiful theatre. Seating was a bit cramped, but decor and stage spectacular!
5 by Louise van den Berg Review source
What can you say great place friendly staff all ways thete to help and on top a fantasic show.(phamptom of the opera)..
5 by Phillp Morris Review source
Cosy atmosphere but old uncomfortable seating. Good sound quality and good view of stage unless you are behind a pillar
4 by julie freeth Review source
Excellent performance but loses a star due to lack of hot drinks in circle bar, despite being advertised as available.
4 by Belinda Davies Review source
Generally we'll looked after and comfortable but the seats do lean back in quite an odd way in the Royal circle.
4 by Andy Watson Review source
Watched Phantom of the opera at Her Majestys Theatre! It's a cute little theatre with a very Victorian essence.
5 by Pranita George Review source
Freaking amazing. The atmosphere is incredible and the Phantom of the Opera is the best musical there is to be seen
5 by Isak s Review source
I watched The Phantom of Theatre. Nice performance. But couldn't see all the scenes as I got a cheap ticket.
4 by Review source
Phantom of the Opera is amazing!!! The theatre is beautiful and the front of house team are friendly and helpful.
5 by Review source
A great performance by the team. Theatre is of medium size and I feel it is time that the theatre gets an uplift.
5 by Abraham Samuel Review source
An amazing experience!! The theatre is very well decorated, managed and organised, the shows are very impressive
5 by Sapir Havusha Review source
Paid 35 pounds for the ticket. Still the stage was not visible. Should do better with the seating arrangements.
3 by Review source
The Phantom of the Opera was fantastic however the theatre was hot and the seating was cramped for large people
4 by Gavin Nicoll Review source
Phantom does not disappoint! I have wanted to see this show for so long, and it was everything I had hoped for
5 by Debbie W Review source
Phantom was amazing and Amy was an outstanding Christine. Staff in the theatre were very polite and friendly.
5 by Review source
A lovely old theater well maintained and clean. Comfortable seating. Easy access on foot from tube station.
4 by Martin Bushnell Review source
Very helpful staff bookiing process very easy wheelchair access was needed and not to much trouble for venue
5 by Robert Gander Review source
We saw Phantom of the Opera here. I might be biased by the amazing performance but this theatre was amazing.
5 by Mimi Rondeau Review source
A surprisingly well orginised and comftorble theatre for its age. Beautifully decorated and friendly staff.
4 by Stephen Nasr Review source
Brilliant experience watching Phantom of the Opera. The staff are pleasant and the building os breathtaking
5 by Seth Evokai Review source
The performance of the phantom of the Opera lived up to the high expectations. Theatre was a great venue.
5 by Review source
Phantom of the Opera. Loved it. We'll be back again and hopefully again and again. Magical night.
5 by Review source
Came here to watch Phantom of the opera. We got awesome seats at a good price and the show was amazing.
5 by John Demetriou Review source
Classic west end gaff!!! Good views from almost every seat and easy to get to from any where in London
4 by Matt Goodman Review source
Really lovely theatre, the set for Phantom of the Opera currently being staged is beyond impressive!
4 by Sadhbh Brennan Review source
An excellent performance with wonderful vocals and stunning sets. A well-deserved standing ovation.
5 by Review source
Mind blowing experience .. watched Phantom of the opera. From staff, seats, drinks. Solid 5 star.
5 by Rami Abou Nada Review source
The views for the show was good but as always I struggle sitting in those seats as a tall person
3 by Saphia Akhtar Review source
I've been to see the phantom of the opera three times now and I'd go again ! Fabulous
5 by Rhiannon Palmer Review source
If you don't go in the stalls there is a lot of stairs to climb otherwise a lovely theatre
4 by Lynda Middleton Review source
Watched Phantom of the Opera and it was a stunning performance. The seats are quite snug though
5 by Review source
Rather cramped for leg room. A bit naff if someone with a head full of hair is in front of you.
3 by George Bain Review source
Great theatre full of character and history. Oh and one of the greatest shows in the West End.
5 by Paul Perkins Review source
The performance was epic and the theatre is very good , the staff were friendly and helpful.
5 by noha ibrahim Review source
Incredibly wonderful Show with Amazing singers! Paul Ettore Tabone as Piangi is astonishing!
5 by Review source
Great theater, The sits from the balcony seems far away, but they are actually good view.
5 by Noy Itach Review source
Excellent vibe and elegant architecture. Truly enjoyed Phantom of the Opera musical here
5 by amir piltan Review source
Excellent show. Magical experience for me as it was my birthday present from my husband.
5 by Liz Hepton-dodds Review source
Brilliant night, have been a few times now to see phantom and love it, highly recommend
5 by Review source
The home of 'Phantom of the opera' masterpiece. A very rivetting performance.
5 by Richard Gitahi Review source
Great show. Phantom but prices of goods drinks and sbacks is a joke. Way to expensive.
3 by Chris X Review source
Very professional performance and handling of the crowd. The songs were excellent IMO.
5 by Nicholai Jensen Review source
excellent theatre with outstanding performance of the 'phantom of the opera'
5 by manson Review source
Excellent performance lovely seats couldn't have wished for it to be any better
5 by Review source
It was good but when you book your seats..make sure you are not too much on the edge
3 by dilip parmar Review source
Phantom of the opera, awe inspiring, mesmerizing, can't wait to go back again!
5 by Christina Luah Review source
Amazing old theatre. Watched phantom of the Opera which was a fantastic performance
5 by darren colson Review source
Staff were helpful and very pleasant . Lovely theatre. Had a wonderful afternoon.
4 by Diane Warner Review source
With Frank The show Phantom of the Opera was marvellous and well worth seeing x
5 by angela pursell Review source
Saw phantom of the opera, what an amazing performance, so moving. Love the show.
5 by Review source
Own feeling inside the famous theatre and enjoy the Phantom of the Opera. Great
5 by Yu Frankie Review source
Lovely theatre..lovely staff..brilliant singers..good prices..good experience!
5 by Carol Crook Review source
Had a fantastic evening at this theatre seing the rat pack. Highly recommended
4 by Review source
Nice little theatre. Showing Phantom of the Opera. Pleasant staff. Great show.
5 by Stiny mac Review source
A unique and magical experience for me!!!! First time in a West End show...
5 by elsa tsoli Review source
It is a tight old fashioned theatre. The higher you are the less you see.
4 by Rob Priest Review source
Went there to see 'Fantom of Opera'. The musical is is awesome.
5 by Louis Théodore Chevalier Review source
A must visit and must experience London attraction. Theatre at its best!!
5 by Review source
Seats a bit cramped on legroom but a great venue and fantastic show
4 by Robert Wilson Review source
Beautiful Theatre but very squashed seating. Performance was great.
3 by Sylvia Morgan Review source
Great atmosphere, traditional theatre experience. Most enjoyable.
5 by David Butcher Review source
Fabulous! I have seen The Fantom of the Opera. It is really art.
5 by Elizeth Aparecida de Souza Crowe Review source
Phantom of the Opera a must see for anyone who loves musicals.
5 by Review source
Saw the Phantom of the Opera. Love the setting of the theater.
5 by Yvette Parsons Review source
Had a great night watched phantom of the opera. Small theatre
5 by Lin Shrewsbury-Gee Review source
Excellent show great theatre clean friendly staff great decor
5 by Review source
We had a great night out. Good show in a comfortable theatre
5 by John Healy Review source
Beautiful old theatre. Courteous, happy and helpful staff.
5 by Review source
I love the phantom of the opera! Feet capacity a bit small.
5 by Sing Ming Chen Review source
Nice theatre,very traditional. Expensive drinks and snacks.
4 by Colin Williams Review source
Very pretty theatre but upstairs in gallery lacks leg room
3 by Mary Bell Review source
Nice theatre, old style but good, stalls not too cramped
4 by John Goodbody Review source
Phantom of the opera. Fantastic show. Beautiful theatre.
5 by simon horner Review source
Come here for The Phantom of the Opera. Excellent show!
5 by Max Chow Review source
Beautiful inside. By be aware there is a lot of stairs
5 by Paul Sturdy Review source
The Phantom of the Opera... Breathtaking performance!
5 by Stanimira Deleva Review source
Great theatre. Friendly staff, terrific atmosphere.
4 by Patrice Bodie Review source
Too cramped, hot and stuffy! Should wear beachwear.
1 by Alfie Neto Review source
Saw Phantom of the Opera here. Great show and venue
5 by Phil Lambert Review source
Great theatre. Amazing show. Go watch the phantom
5 by Mark Clayton Review source
The phantom of the opera was a really good play.
5 by Marcos Gonzalez Review source
Phantom of the Opera. Amazing show. Must see...
5 by Κωνσταντίνος Αλεξίου Review source
Wonderful evening. Lived up to exoectations
5 by Elizabeth de Mendez Review source
Beatiful historic theatre.. Needs new seats
3 by Bader Alothman Review source
Just awsome !!! No words to describe it
5 by Magdalena Flokali Review source
Saw my daughter dance. Great night
5 by Heather Lloyd Review source