McDonald's Chelmsford Westway - Chelmsford

Fast Food Restaurant, Fast Food Container

Address

Address

48 Robjohns Rd, Chelmsford, CM1 3AF
mcdonalds.com

+44 1245 256228

Reviews

Reviews

3.8

Based on 201 reviews.

 

Agregated reviews (201) McDonald's Chelmsford Westway - Chelmsford

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Visited at about 6pm on 12th March 2018. Drive through was moving very slowly. Was told to park in Bay 1 to have my food brought out, despite it being a small order. Bay 1 had two (!) cars parked in it so I parked in bay 2. Another guy behind me who seemingly was told to park in bay 2 blocked the entire drive though because he was waiting to go in the bay I'd parked in.

The lady who brought the food out, despite the clear chaos, didn't bother to ask what anyone had ordered before handing them the food. This meant that some other customer had taken into their car, opened, and stuck their face into my bag of food, then given it back to her, before she brought it over to me. I was obviously extremely dissatisfied but she didn't seem to even think this was a problem.

I ordered a burger, a large fries, and a meal separately. It turned out when I eventually got to eat my food that I was charged the extra for a large meal without asking for it or being asked.

All in all, very unhappy, worst McDonald's experience I've ever had.

1 by Peter Cole Review source

well I am distinctly disappointed in the new restaurant. went in on day it opened lovely plush interior nice friendly helpful staff ordered my food firstly received wrong drink then a big mac with 3 bits of meat not 2 altho always nice to have extra it's not what paid for. Gave it the benifit of the doubt maybe new staff making learning mistakes no problem since then I've returned and this time whole order was cold. was sent in today for meal for my manager to hear the shift manager of restaurant saying 'we have lost the kitchen orders will be 10 minutes delayed' so in 2 weeks of it being open and 3 separate visits I'm yet to have a good experience of the place. I also noticed the back door broke in day 3 of it being open I've heard of teething issues but this is stupid. also the new order and then argos style collect food routine is slow and inefficient I'll drive the extra distance and go to Boreham from now on I think.

1 by Review source

Edit..ordered via screen, items arrived by waitress 56 secs later .. cool
A new McDonald's has opened locally. It's the first one I have seen with all these portrait HD screens that offer instant ordering both downstairs and up. You are then given a ticket number where you may collect from counter or have it waiter/ess delivered to your table.
There is also a bank of Samsung 10 inch Android tablets offering a ton of features. Free Wifi was tested at 16 meg while the leather couch was super comfortable. From the first floor, nice views, notice the covered bike rack, play area and loads of sun and rain shade with seating. Also a nice touch, the old school tomato and bbq sauce plungers and paper cups .. Nice addition to this City ..

5 by Mike Downes Review source

Please give this place a miss - they act like criminals. Its a racket with parking fines that are difficult to despute. Don’t risk the drive through - their cameras don’t record you leaving and they fine you for imaginary parking. Bought a coffee there one morning on way to work 9am - called in again on way home and bought and few weeks later the parking fine turnied up. Thier camera hadn’t read my number plate. They won’t drop the fine unless I prove I was somewhere else during the day. I’ve written to them but its a franchise who do not reply and theres no option to speak over the phone. Stay clear unless you’ve £100 to waste

1 by Review source

Picked up a hamburger 'happy meal' for my little boys as a treat when we got home he ate his fries and then unwrapped the burger, or so we thought it was a empty roll with sauce in it....a new veggie burger maybe???? Only thing I can say is HOW HARD CAN IT BE??????? Your suppose to be a fast food restaurant serving burgers and you can't even do the basics very worrying.....see pic for the amazing invisible burger

Well stupid me decided to stop off here again for a meal burger was OK but the large fries were a joke see pic..still waiting for the rest or maybe there's a frozen chip shortage????

1 by Review source

I was profoundly appalled by the customer service in this restaurant. Some members of staff are sluggish and some are even inept enough to get my order wrong. I asked for two sausage, egg and cheese bagel meals and a double egg and bacon McMuffin, so I was enraged when I received a bacon , egg and cheese bagel and two egg and cheese McMuffins, and a single hash brown. Furthermore, I just accepted these, as I was in a rush to get somewhere at the time. A select few of the members of staff have no incentive to do their job, they are eminently immobile and I most certainly will not be returning if this litany continues.

1 by Review source

Worst mcdonalds ever twice i have been here and both times they have ruined my order but todays visit had to get a review. Should it honestly take 22 minutes for a big mac meal. It takes like 2 mins to prep tops... i was number 56 about 10 people who orderd after me all in the 60s numbers all got there food first it also seems that drive through get top priority.. absolutely disgusting service my friend had already finished his meal by the time i had got mine oh and he orderd after me aswell. This mcdonalds is terrible and i would recommend avoiding it which is a shame as its new and close to my house

1 by Review source

Went here after going to Gymnastics club and stayed chatting and catching up as encouraged to do, when left with my disabled mother, left number plate numbers and yet we still got £100 fine tickets! Left a complaint with head office who said that management would contact me in next few days as this is a franchise store, Still nothing from them yet they encourage business meetings here! Very disappointed in service and treatment and stress caused to my mother who is unable to
Use phone and fine caused great distress

1 by Jennifer Bryant Review source

Eating in: staff are fast and efficient. You can either order at the tills and sit down in a zone and they bring you your food within 2 minutes. You can always use the touch-display boards to order and pay by card and choose a seat for it to be delivered to.

Drive-Thru: Queues are average for a Drive-Thru. Usually busy but in and out within a few minutes.

General cleanliness is good and any mess left by customers is usually cleaned up within a few minutes. Would recommend.

5 by Luke Barnard Review source

They've got those screens you can order from in here. Plus table service. There's even two lanes at the drive through - it's all rather swish. Unless you happen to go old school and actually go to the counter to order. Then you may get served by the surliest girl ever to have worked in any McDonald's, globally, ever. I didn't catch her name last Sunday evening but I presume it was 'Misery Guts'. Therefore, worthy of review, and only a two.

2 by Stu From Saturday Review source

We took my son and his 6 friends to Macdonalds on Saturday this weekend. We were served quickly, they offered to help me carry all our food upstairs to where we were seated. We asked if we could have lit candles in our birthday cake and they advised us where was most suitable to do so. The manager was really great and offered to show some of the children the kitchen where they were allowed to make their own ice creams!! Thank you so much as it made their day!!

5 by Review source

i arrived at 22:30 so it was getting chilly out. as i entered the restaurant to my surprised it was even colder inside, as they hadn't adjusted the Air Conditioning from what was quite a warm day. I had to go back out to my car to get a jacket on ,as I was eating in .
Other than that, the staff were very polite and helpful.

3 by John Hawkins Review source

A very good and comfortable cafe. Decided to use the toilets before I ordered which were upstairs. I was very impressed by the very nice seating and the staff were very friendly and helpful. I dined upstairs as there was a lift instead of struggling with the stairs. The food was good too. Would definitely recommend this restaurant.

5 by anne carnell Review source

Yet again queing at 6am. There really is a lack of staff in the mornings. Asked for double bacon egg mcmuffin. Drive thru. Too late to return the double sausage egg mcmuffin. How hard is it. Read correct on order screen! Gave me wrong to send me on my way I wonder? Not the first cock up either. Not recommended.

2 by John Goulding - Visual 360 Media Review source

Son wanted to play in the play area but there was milkshake spilled in there. We informed a member of staff who brusquely closed off the play area, addressing the children playing in there very rudely. Son was very disappointed - it would have been quicker to clean up the mess than close it all together.

3 by Emma Holby Review source

Fast service fresh food. Now even better food is made to order, either drive thru or eat in you know your food will be prepared for you freshly each time.

Most of the time staff are friendly and welcoming. Had no problems so far.

A nice, quick easy place to eat. 5 satrs

5 by glenn crispin Review source

Lovely customer care service clean resturant the ballon joke is definitely funny playground is nice the Big Mac actually looks really close to the picture oh yeah the breakfast is beautiful especially the new one flat bread with cheese and bacon in it (I prefer it with just cheese) :D

5 by Review source

I would never of thought I'd give a McDonald's 5 stars, but then I've never had a fresher tasting burger, it definitely hadn't been sitting under the lights as the cheese hasn't even melted. The staff were excellent very polite and quick service.

5 by Mr Saint-G Review source

Load of rubbish ordered 1 Large strawberry milkshake and 1 Toffee Crisp McFlurry. Received 1 small coke and 1 plain ice cream just how thick can you be and the ice cream was only half

And a joke to try e mail a complaint can't fill in the branch

1 by Review source

Came here at 3pm on a Sunday, hadn't even sat down and our massive order was ready. Great location if you have a car but cannot be walked to safely. WiFi speed 3.6MBps down, 1.1MBps up. (Yes that's in megaBYTES! ). Also there bicycle sheds here.

5 by Reece Ingram Review source

This new McDonald's is in a good position for town or travelling through... plenty of space for parking . Plenty of room inside too with 2 floors.Touch screen or traditional service all friendly & efficient. Outside play area for kids.

5 by Review source

If you ask for no cheese in anything and you ask the person serving you when u collect ur food and they say yes sir no cheese make sure u check as twice now I've got home and love and behold poxy cheese in the burger

1 by Review source

A vast improvement on the McDonald's in the town centre. The atmosphere is much better and the place is a lot less crowded. Nor forgetting it is a lot better run than the others, as service is efficient and quality.

4 by Tom Review source

Have visited this branch of McDonalds many times since opening and found the food and especially the service to be second to none.The customer service staff are always on the go to make our visit a pleasure. 10 out of 10

5 by Review source

Never ever been able to get an order right, I order a coke and leave with a milkshake. Something's always missing if not I just have a complete random order. They also can't cook chips, anemic and salty!!!

1 by Review source

Feel uncomfortable going in there as there is a girl who works on the till who winks at me and trys to give me free extras. I work on the estate and would like to go in McDonald's without feeling pressure.

1 by Review source

Being an experienced McDonald's fan. This is probably the best one I've been to in a long while because not only do they have a lovely smoking area they have wireless charging and waitress service

5 by Frank Harlow Computer Repairs Review source

If I could I’d give it no stars. They never get my order right first time at the drive thru and even when I order inside it’s hit and miss wether it’s correct or not. Worst McDonald’s in Chelmsford by far!!

1 by Review source

Was a long delay waiting for food and my burger was hardly warm also wasn't very tasteful also car park is on the small size but it's nice having the outside play area for the little ones

3 by Marcus Hamilton Review source

Nice new restaurant, Ipads for the kids. The only McDonald's ever to give me a happy meal cheeseburger with no pickle and onions, very nice thanks, as I usually have to scrape it off.

4 by Michael Moore Review source

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