KFC - Ilford

Fast Food Restaurant, Fast Food Container

Address

Address

687 High Rd, Ilford, IG3 8RQ
kfc.co.uk

+44 20 8590 2300

Reviews

Reviews

2.7

Based on 148 reviews.

 

Agregated reviews (148) KFC - Ilford

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It's one of the few halal KFC's in Ilford but it lacks basic customer service, cleanliness and menu choice. The staff don't seem to know how to communicate without sounding blunt and abrupt and the place seemed like it hadn't been cleaned very well. While most KFC's provide meals for kids this one didn't seem to. The lady that served me didn't even bother to offer me an alternative and I had to force this out of her. We ordered two Zinger burger meals and paid for them and after a few minutes I get told that they were out of Zinger burgers. We then had to settle for fillet burgers which didn't taste fresh. The only time I might go back is if it's the end of times and it's the last fast food restaurant remaining.

2 by Ali Khan Review source

Doesn't take an expert to see this is a poorly managed branch. Just compare it to another one in a busier location and the differences are huge. Staff are SO poorly trained, and some are extremely rude. They speak and laugh with eachother in their own language in front of customers. They run out of chicken during busy periods and service can take 20-30 mins. The last time I went I placed my order, waited 15 mins and then was asked if I could show them my receipt. They then proceeded to pack my order using my copy of the receipt. The customers in the shop are noticiebly always frustrated with what they are seeing and the long waits...but it's KFC. So you just put up with it till another opens nearby.

1 by Review source

Waited in line for 15 mins, they only had one person on the till and 4 in the back aparantly cooking and preparing, when it was my turn to order I wanted a bottle of water with my meal and this is the 2nd time they have told me there’s no water, also no gravy and when I asked to change the peices to no leg the lady on the till replied and said I can’t change it and in the end when I asked for some salt believe it or not they were out of stock on salt aswell, otherwise the food was great but the staff really need to fix up their attitudes towards customers and actually listen when the order is given.

2 by Review source

I am permanent customer since 20 years , specialy seven kings branch on my way and more than that KFC services plus food quality, taste .behaviour from previous staff was unbelievable, tremendous attitude towards customers but this is 2nd time I have been in touch with the latest staff, totally different 'sorry to say I didn't feel good , food not given as per demand. Previous staff always had a smile on their faces with best friendly behaviour now I challenge things ll change slowly. These are my very sincere opinions . God bless

2 by Tariq Gul Review source

When I came here they didn’t have any chicken available. Only zinger burgers. No sides available. I don’t eat lettuce and the worker got annoyed when I asked him for no lettuce on the burger and a little bit of supercharged sauce. They were speaking in their own language and laughing after I made my order. He then drenched my burger in the sauce and it was the only thing I could taste. Also all the bearded employees at other branches wear a net over their beards but the workers here didn’t.

1 by Ieva Bara Review source

Too often have my husband and I purchased food here with items being missing from our order. It's come to the point we've given up with this branch. Upon one visit another customer was saying to my husband that he needs to check his order before leaving for the same problem. Food is of okish quality at best, what is appalling is the staff customer service. Head office really need to take a look at this branch.

1 by Review source

In my opinion staff is so nice but sometimes when the manager don't hire enough staff so the people who's working their has to do double of theirs duty work, So they get tired earlier everybody could be if he will do double of his job.. so Just the problem is that management is weak not the staff, nobody will be rude if you're sounds polite.. I appreciate them.

4 by Review source

Food is good on a good day. But rubbish on a day where you get served old food. Wings are always good every time I tried them. Service is below average. Went there last night 40 minutes before they was closing and was told only 6 wings left, and nothing will be cooked. I would really link to see what the owner would think of that. Paying for idiots running there store.

1 by mohammed ali Review source

The reason for 2 stars is because when u buy kfc its like a lucky dip as u dont know how good the chicken will be sometimes its good and fresh but most of the time its been in the hotplate for ages and very dry
We got it last friday and it was horrable and dry and waste of money i would recommend u go to a diffrent branch

2 by Review source

24.03.18: 5 staff and 2 customers. Still had to wait 20 mins. Table not cleaned up. Photo attached . Lazy staff

New review dated 29.12.17
Food is always fresh so 3 stars
The missing 2 stars are due to slow service and confused staff. Also the eat in area is poorly kept. Photo attached as proof

3 by Sallo Honda Crf 450x Jhelum, Punjab Review source

Rubbish! Dreadful service, availability of basic bottled beverages, extremely slow service but my biggest complain - regularly they get the order wrong. How difficult can it be to place chicken in a box? The franchisee needs to pay closer attention to customer service. KFC needs to review their franchises.

1 by Review source

The food is normally good but the staff are always missing the order. It has happened to me on a number of occasions and whenever you call them they NEVER answer the phone. So it is best to check your order before you leave otherwise you'd be as agitated when you come home as i have felt at times.

3 by Umair Kamal Review source

It's a pretty small branch so can get extremely busy and take a while to order and get your good during peak times however the food is generally pretty good and staff quite friendly. Isn't as great as bigger branches that are more busy throughout the day and the food is usually more fresh.

4 by Yaaseen Sheikh Review source

All prices are for Large Meals only, even if you order regular size or single portions, When Staff are challenged on prices & portions automatically no one talks English or repeatedly say they are a Franchise not actually KFC !! Avoid this crap hole. Better places up the Road for better priced.

1 by 0 Review source

Ok so basically the logic is this, when you know greasy chicken is ready to come out then buy it.....simple.
Or else you will be disappointed regardless. In terms of the waiting, well that due to the overcrowding in the area and the time you actually go there. Ovoid 12-1pm and 6-7pm.

3 by 0 Review source

I ordered 2 mighty buckets. I specifically asked for a thigh and a side breast in one and the other one a breast and side breast. I got a thigh and leg in both , also I did not get the festive chips . I only realised this when I got home . Very disappointed.

1 by Review source

Disgusting. There is a weird smell, flies everywhere, their disposal bin directly infront of the store, tables are unclean and there is rubbish left on tables. The staff are lazy. Although it is my local I am never stepping foot in there again. Nasty!

1 by Review source

Took forever to cook hot wings. Lots of misinformation surrounding the length of time it would take going from 4 minutes, up to 7, then 10, back down to 6 then back up to 10. After waiting 20 minutes I changed my order. Shocking service

2 by Andrew Dipple Review source

The service is just rubbish, it's Friday rush hours and they have only 3 peoples staff working and queues till the road, when asking to speed up rude and illiterate staff, such a shame on KFC name, must be banned from being KFC

1 by Review source

What do you expect from a KFC, Gordon f+_+ing Ramsey? It's halal, so no bacon, deal with it and go to a standard one if you want. Apart from that a finger lickin' good, OK standard KFC. Can't go wrong with a colonel!

4 by Review source

Check your burgers before you go home! My bun had a chunk missing out of it. It was either eaten by something or mouldy and it was pinched off. Whoever made the burger definitely would have seen it but still gave it. Horrible!

1 by Mohammed Wajid Review source

Good food, not as fresh as some of the other larger establishments. Has a clean, but small dining area capable to seating 8 people with an additional counter where 3-4 people can eat while standing up.

4 by Abdul Soomro Review source

Got delivery by just eat , order got delivered but half was missing, tried phoning but just kept getting no answer, gave up and ate what we had and wife had to cook chips and nuggets for the kids

1 by Review source

Consistently giving the wrong order, the one time I watched them pack it and didn't bother to check they somehow STILL managed to miss my gravy, awesome food let down by pathetic staff

2 by Review source

Well the food was good ish but it was oily and there was a really uncooked chip I'd expect that from MY DONALDS but our food was quick and was prepared really well so 50/50

3 by Review source

Rude staff felt like giving her a slap but the thought of getting acne on my hand stopped me. Ordered food after 10 mins waiting was told have to wait 10 more mins disappointed

1 by Review source

The staff is full of stupid people who don't listen.never give ketchup.serving Pepsi like water.poor packing for zinger meals like they are passing over a bag of sweets

1 by tonys p Review source

Awful service, chicken shop runs out of chicken. Waited 30 minutes to find out that zinger is not available, chicken not avilabil, then why are you guys open.

1 by Review source

Staff was exceptionally rude, especially this white lady with acne was talking to me with such a rude way and giving me weird looks when i was nothing but nice,

1 by Review source

Customer service sucks. No chioce in meal size. They only sell large meals. There are plenty of fried chicken shops in the area. They need to come down a peg.

1 by Niraj Nanda Review source

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