ORIENTAL PEARL (D) - Kingston upon Thames

Bridal Shop, Ballroom, Clothing, Fashion

Address

Address

36 Eden Walk Shopping Centre, Kingston upon Thames, KT1 1BJ

+44 20 8546 6588

Reviews

Reviews

3.3

Based on 15 reviews.

 

Agregated reviews (15) ORIENTAL PEARL (D) - Kingston upon Thames

DO NOT BUY ANY DRESSES FROM THIS SHOP.
We had bought 3 bridesmaid dresses from this shop in August last year. Very happy with what they promised. We ordered Coral dresses with a cream sash. we were told that the dresses will be with us by March the latest before a June wedding. We had a call in April to come and collect as they were ready, when we turned up to collect they were coral dresses with a emerald green sash. I asked for them to be changed to what we ordered and 4 weeks later we received the dresses. Again still not right with peach sashes but 4 weeks before the wedding we made do with it. It wasn't until we tried them all on the dresses did not fit any of us, the measurements were taken by the manager upon ordering. We were so upset with it so went back to the shop to speak to the manager (we had booked an appointment) she was apparently 'off sick'. The advise of the sales staff was to go to an alterers and see if they can do it (at our expense) when we went they straight away said no there was nothing they could do. so going back to the shop for a 2nd time we was informed that 'this has never happened before' but upon reading reviews I can see that they are doing this all the time. So 3 weeks before the wedding we have had to go to a different bridal shop and pay triple the money for the dresses. We are in the process of trying to get the money back but are very doubtful This is going to happen. The staff are rude, obnoxious and do not care the extra unnecessary stress they've caused. Shame on you oriental pearl.

1 by Review source

It’s wonderful to know that there are still people out there that give their 100% for customer service. I was so pleased to have found this store, the design and quality of the evening wear dresses are amazing. For so long I was confused between 4 dresses but the staff were very patient and gave me their true opinion not looking at the price tags. A lot of people would just sell which ever dress is the highest price to make money but oriental pearl looks at what will suit your figure and what will look good on you. The evening dress was so amazing and I’m glad to have picked this one with the staffs help. Everyone at the party couldn’t get their eyes off my dress and I have been telling everyone about your store. Thank you so much guys and I’ll definitely be back!!

5 by Review source

It's shame that there isn't ZERO star I could tick!
Do not buy any wedding dress here,awful customer service and they break the promise for doing your dress, unbelievable cheating company! Once they charge your money and you'll never get your prefact dress done, I lost my dress twice when I picked my dress as they said that was the date I can pick up, and no one know where my dress was! The worst thing when I received my dress, it hasn't been shorten yet, and my wedding was coming soon! In the end I can't even get refund, so be aware this cheating Chinese company, they'll try to rob your money as soon as possible! It'll ruin your wedding and will never go back again!

1 by Review source

This is a specialist shop dealing with brides, bridesmaids etc. The staff are very uncaring and unprofessional. I had a dress made for a special occasion and was very disappointed in the service I received. Firstly I was told that the dress was being made in Japan, when we all know its China. When the dress arrived it was to small. They tried to say I had put on weight, when the problem was the makers were tring to save on material. When the next dress arrived it was far to long. I had to have it taken up at my own expense.
When I took the dress from the shop the Lady that worked there tried to push it into a small bag. For the money I spent not even a dress bag.
Very poor service indeed!!!!!!.

3 by Review source

DO NOT EVEN ENTER THIS SHOP!!
Terrible service, totally unorganized, brought 4 bridesmaid dresses and had to be sent back 5 times due to wrong colour,wrong size, wrong length and even tho bridesmaids were measured they wasn't correctly. Many times I asked for a refund and was completely ignored. With 3 days before my wedding I still had no dresses and no money to purchase any others. Staff were incredibly rude and uncaring, they kept blaming it on the factory. Would of got better dresses from a car boot sale.
Was completely stressed out over the whole situation where I should of been excited for my wedding and made my experience hell.

1 by Review source

I purchased a dress in November 2016
Ordered material and paid £90
The store failed to have this ready in 6 months, completely lost my order. Finally managed to ask for a refund after speaking to the staff a million times. It is now June 2017 and I am still waiting for my refund.
No refund no material. I ignored the very bad reviews but yes they are all true. Disgusting customer service. This company will completely ruin your big day. DO NOT DO ANY BUSINESS WITH THEM.

1 by Review source

Thank you to all the staff in Oriental Pearl for finding me the most best evening dress ever. Everyone was asking questions about the dress at my party it made me feel extra special. The colour and design was perfect not too much and not too less, just how I like it. I have recommended you too all my family and friends and please keep up the good work and I will definitely be coming in again for other events thank you.

5 by Review source

Had an absolute brilliant time at Oriental pearl. I went somewhere before to buy an evening dress for my function and i had a nightmare trying to find the perfect dress the staff was very horrible. After coming to Oriental Pearl the staff was very welcoming and helped my choose the best dress for my function. Thank you so much guys you have boosted my confidants up again !!! Will Definitely recommend !!

5 by Review source

So happy I brought my prom dress from oriental Pearl, I dont think anyone from my class will have the simlimar dress as me thanks to the staff of oriental Pearl for tailor making the dress to exactly how I wanted it. My mum couldn’t keep her eyes off me and bursted out in tears. Thank you for making my experience so special and so easy. The best shop for prom and evening wear!!

5 by Review source

A huge thank you to all the staff at Oriental Pearl for making my wife’s day so special.... her dress was perfect and she looked absolutly stunning in it... Thank you for putting up with us the bridesmaid dresses were lovely and we were updated at all times as we ordered 6 bridesmaid dresses too ... hope you had a lovely christmas and happy new year too !!

5 by Review source

After looking through the bad reviews on the website I was scared to order expensive bridal dress ! I decided to try my fortune! Today I got my first fitting with the fitter I found the dresses and the staff are incredibly efficient and extremely professional! My dream dress come true! Thanks OrientalPearlD

5 by Review source

Rude customer service! One women working who kept walking into the changing rooms when me and my friends were indecent. We got told we were only aloud to try on 4 dresses and we had only tried 1 each but got kicked out.

1 by Review source

I got all my dresses here \\u003c3 They sell truely beautiful clothes

5 by Review source

Lovely dresses, a bit to much to spend on teenagers. One wear.

4 by SANDRA HAYHOE Review source

Guess good

3 by Jay Jay Review source