Ashdown Park Hotel & Country Club - Forest Row

Hotel, Athletics, Country Club, Golf Course, Personal Services, Vacances, Wedding Venue

Address

Address

Ashdown Park Hotel \\u0026 Country Club Wych Cross, Forest Row, East Grinstead RH18 5JR
ashdownpark.com

+44 1342 824988

Reviews

Reviews

4.5

Based on 189 reviews.

 

Agregated reviews (189) Ashdown Park Hotel & Country Club - Forest Row

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We had our wedding reception at the Ashdown Park Hotel, Gorey on October 04th 2014. Neither my new wife nor I had much interest in planning a lavish wedding and due to budget constraints we were forced to have a small wedding with a max of 100 people, 70ish were there on the day. When we arrived at the Ashdown we were immediately taken back by the wonderful staircase and piano in the reception area. We were greeted by Judy, one of the hotels event planners, a really down to earth and friendly person. It took about 30 seconds for us to decide to have the reception here and we were astounded by the prices and how reasonable they were.

Over the course of the next 12 months we dealt with Judy and Aileen both of whom were fantastic and toward the end we dealt mostly with Aileen, who during all our visits made planning the biggest day in our lives simply stress-free and fun. We had a theme based around our love of rugby and Aileen not only attended our every wish but exceeded this by printing bespoke menus and table cards which we had not even though of doing.

We went with every suggestion the Ashdown made, we used a Photographer they recommended, Brendan Cullen in Gorey, we used the DJ they suggested, Mr DJ (William Hennigan) and the Cake Creator in Gorey. All three in a package deal for €1,200! And the photographer was a pleasure, the DJ was unbelievably professional and creative, and the cake was divine!

Now, to the day of! On the day we had all the usual excitement, running around, stuck for time, generally under pressure, but still exciting! When we finally arrived at the hotel we were greeted by the service manager Stephen and Aileen with a bottle of champagne and a red carpet walk into the reception area. The food on arrival, Cookies, Scones with fresh cream and jam, tea and coffee, were all of a standard that we would not have expected. They surpassed all expectation. We managed to get a few minutes to ourselves after Aileen showed us to the honeymoon suite. The suite itself leaves you in shock and awe at the quality and magnificence of the furnishings and bits and bobs!

We were introduced into the main reception room by Stephen and walked into rapturous applause, feeling both embarrassed and like a bit of a celebrity. We were seated and menus passed round which we hadn’t seen until that point and were blown away by the trouble and detail Aileen had gone to. All the staff, waiters, waitresses, Chef and anyone I’m leaving out were all pleasant and courteous. After our starters we were eagerly waiting our main course. Then something we did not expect happened, a line of waiters and waitresses marched in what can only be described as military fashion with plates and silver service in hand, they lined up at the top table where we were seated and in a wonderfully synchronised move lifted all the tops to reveal our mouth-watering dinners. After desert we had our speeches and Stephen managed to keep everything moving like clockwork and dispersed any doubts we may have had.

The food can only be described as amazing, full of flavour, in particular the salmon was the best I had ever tasted in my life. Everyone was astounded by the portion size and sides they received very few being able to finish the dinner in full.

To describe our experience in the Ashdown can be done quite simply by saying this is not a 4 star hotel at all, by my experience they are most definitely worthy of the 5th star and should be proud of all their staff and of the service they provide. Anybody thinking of using the Ashdown as a venue should stop thinking and start booking.

Thank you to everyone in the Ashdown for the most memorable night of all time!

5 by Review source

Sometimes you spend money and think it was worth it. Other times you feel as though you have been slapped in the face and your money ripped from your hand. (Stayed Jan 2018)

My stay at Ashdown Park was unfortunately the latter comment.

On arrival everything started off ok. Both receptionists were on the phone so there was a little delay, but not to worry. A concierge helped with our bags until reception was ready. I was then advised that we had a complementary upgrade.

I have stayed in quite a few hotels ranging from London boutiques to cheap and cheerful. £160 a night, I expect something quite special and was expecting something luxury as the hotel blurb advises.

The room - (see photos) small quaint. Nothing to suggest the price tag, o wait there is a coffee machine but at 41p a pod, you would have a long way to go to earn back your £160

Bed – Soft, well-worn likely in need of replacing ending in a bad night sleep (maybe 3 hours) and awoke to a stiff back and a relocation to the floor.

“Luxury” bathroom - included a broken shower, and stained bathtub along with a few rogue hairs, dusty extract point and a BT phone socket?
Dinner - Average food, Instagram worthy, but lukewarm, and very small portions. Nothing to write home about, all felt very commercial.

Breakfast – This is where I thought we could win back a bit of enjoyment. However, cooked food was again lukewarm, with no real flavour or anything special. Sausages tasted basic range, and bacon was cheap and cheerful. Am I not meant to be in a luxury hotel here?

Staff – The only winning feature would be the staff. Concierge was friendly and helpful, and I couldn’t fault him or the dinner servers.

Overall, most disappointed. At £160 one expects something special, and in all honesty and not to feel ripped off at the end. Terribly disappointing experience which marred an otherwise lovely weekend. Wouldn’t stay here again, and couldn’t in good faith recommend. I was fortunate enough to see a few of the other rooms, and it wasn’t a case of “unlucky room”. Hotel feels like it is riding on its outdated reputation, with marked up prices and cost cutting where possible. The venture stinks of an over commercialised venture.

Price I would have been happy to pay? £80-100 a night.

2 by Josh Schumann Review source

The rooms, grounds and most of the facilities are really nice. The sauna and steam rooms are far too small and inadequate to classify as luxury spa facilities in my opinion.The biggest problem I found was with the level of service and quality of food at the main restaurant . I complained about my tiny portion of fish served with the skin on, which was as wet as a flannel. We also got served a very warm white wine. The manager was quite aggressive in his attitude and not really interested in resolving the issue. We were reminded that we are 'on a package and food is included', which basically was his way of saying...what do you expect for that price.
This package was not very cheap at all and when I pay £37 per bottle of wine I do expect it to be served at the right temperature. We were just generally very disappointed with lack of organisation and attention to detail. This could be a truly fantastic place if run properly.

3 by Review source

We had our mum's 80th birthday celebration here. Everything about organising the event and the event itself was great. The hotel staff are mainly great, particularly reception and Phil the concierge. The rooms are lovely and the grounds really impressive. There were little details that did highlight why this isn't a 5 star hotel though. Also, I cannot recommend the restaurant. The food is ok, not great and the service really not up to scratch. The food arrived cold, mainly because the wait staff are poorly organised and left food sitting around before serving it. Breakfast was not great either. I was particularly unimpressed that on both days they didn't have soya milk despite the fact we had given them our dietary requirements weeks in advance. Anyway, aside from the food it was a great weekend. The spa is top notch and the moor mud experience really worth it!

4 by Review source

Beautiful grounds and a wonderful building; we were welcomed instantly and had continuous hospitality throughout our stay. We were celebrating a special occasion and had our room upgraded no extra charge to a wonderful deluxe Parkside view - definitely worth it if you have to pay extra! Rooms were well cleaned and sheets regularly changed throughout our stay, and the facilities were clean and enjoyable. Room service was quick and absolutely delicious! - Worth the price if you don't mind spending some extra money. The dining experience was outstanding, and I would have given a 5 star rating but the lack of choice in terms of vegetarian options for the inclusive set menu was a little disappointing, however the food we did have was delicious, well portioned and beautifully presented. Would definitely recommend staying here for a special occasion! :)

4 by Review source

Went here for our anniversary for two nights and the Hotel upgraded our room which was nice of them but it was downhill from there. Booked the restaurant for dinner, hair in the food, not great but not the end of the world and was quickly rectified however come the morning and breakfast there was another hair in my food, the worst kind of hair, which put me right off and I refused to eat their again even and opted for breakfast elsewhere the following day. To top it all off the spa further ruined our experience by making a mistake and not having anyone available AT ALL that day to give my wife a pregnancy massage that she had booked in advance! What a wasted trip. That said, all the staff were very polite and welcoming, this establishments only saving grace. I wouldn't go back or recommend at all.

2 by Review source

The Hotel is magnificent, the staff are polite, friendly, courteous and professional. Being disabled / having mobility issues, the hotel staff couldn't do enough for me. The room was absolutely exquisite, and spacious. The bed was very comfortable. The bathroom was amazing, with a shower over the bath, which was lowered allowing me to get in and out more easily. The dinner in the restaurant was amazing, and yet again the service was impeccable. The spa was fully booked and therefore I am unable to comment on this, however, as the rest of the hotel and staff are of the highest standard I am sure that this would match the experience. I cannot fault this hotel or the staff. I would highly recommend that you book here. The best hotel I have ever stayed in - EVER.

5 by Review source

Ashdown Park Hotel is one of the best hotels in the UK. It has a fabulous setting and every room has a real wow factor.

The afternoon tea is excellent and definitely something every guest should try. The grounds are beautifully looked after and there is croquet and putting to keep you amused.

The country club has a good swimming pool, tennis courts and a gym. The spa and golf course are also well looked after.

A walk to the llama farm (entry included in your stay) is a must.

The food in the restaurant (dinner and breakfast) is amazing - try the tasting menu and matching wines.

The best thing however is the staff. They are so welcoming and lovely. Fabulous!

5 by Review source

Been here many times for various functions and celebrations, stunning building and grounds. Afternoon tea is great, but skip lunch. The restaurant is excellent and the staff completely unobtrusive. The table de hote menu is good value, going a la carte can definitely bump up the bill but is often worth it. The extensive wine list is worth a read as they have a large cellar, some vintages will require deeper pockets.
The rooms are comfortable and well appointed, the main 'wow factor' being the views over the lake and grounds. The pool and gym is well equipped and worth a visit if you've eaten too much the day before.

4 by Mark Wood Review source

The ultimate venue, for weddings, corporate & business stays, or luxury leisure time.

I know this hotel extremely well as we held our wedding reception there and it was fantastic. The staff are very friendly, hard working and nothing is too much trouble for them.

I have also worked there as a photographer for over 14 years and love being part of a couples special day at Ashdown Park Hotel.

It has to be one of, if the not the best hotels and venues in the South East if not the whole UK. Don't take my word for it plan a visit today!!

5 by Darren Holloway Review source

I would highly recommend Ashdown Park for anyone looking for a wedding venue in Sussex and beyond. I photographed a wedding there recently and was very impressed with the beautiful exteriors and interiors of the estate and surroundings, which made for great backdrops for the photographs. The staff was very attentive on the day and the food was to the highest standard. The old abbey was a great room for the wedding breakfast.The grounds were also great for our couple shoot with beautiful flowers, woodlands and water features.

5 by Blue Lily Weddings Review source

My wife and I stayed at at Ashdown Park Hotel recently and were very impressed. We stayed in the Oak sweet which we enjoyed, although we did agree that we would have preferred some more modern decor. We used the spa facilities and had treatments on our first day which helped make our stay a relaxing one. The food both at dinner and breakfast was outstanding. However the one thing that stood out for us was the staff, they were all so helpful, friendly and nothing was too much trouble.

5 by Review source

Was visiting the hotel for a work function, with overnight stay. Staff were friendly and accommodating. The hotel and grounds were beautiful, and the pool/spa on site for guests was excellent. My room was nice and spacious (decor wasn't to my taste but that's personal preference). Water pressure for shower was average and my toilet wouldn't always flush first time. Overall great visit and would definitely visit again with work

4 by Will Waterfield Review source

We came to a wedding here - it's a gorgeous venue, both building and grounds. The hall that we had food in is particularly spectacular, with both a pipe organ and stunning stained glass windows. Points are lost due to the outrageous bar prices (£40 bottles of prosecco - you can get cheaper in London's rooftop bars) and clueless barstaff (can't change kegs, make Pimm's or pour decent pints).

4 by Alex Wadham Review source

Only stayed for one night for work. But was a very nice experience, staff were very friendly and felt like Hogwarts walking around trying to locate my room. Of which was a very nice size and nice big bed !!

Ordered room service and prices felt reasonable for the quality and portion size. Was also very quick !

Wish I could have stayed longer to enjoy more of what this place has to offer.

4 by Jonathan Petts Review source

Absolutely beautiful place! Stunning building on lovely grounds, the staff are exceptionally accommodating, dinner was amazing, room was perfect. Absolutely loved my stay at the hotel. Only thing I didn't like was it was booked as a spa night away with my GF and we booked massages together but had to be in separate rooms, I think as a couples retreat it would have been nice to have a couples massage.

5 by Review source

Food was good however the whole experiance is mired by poor service. Waiters whi bring food into the dinning room and leave it to go cold because they dont know which table the food order is for.

We tried to order 3 times for bottles of champaigne only the third choice was available.

With service this poor and the price we paid per person we wont be booking for christmas next year.

3 by Jean-Luc Neale Review source

Attended a wedding in the old chapel. It has been converted very tastefully and makes a lovely venue. The staff seemed attentive and helpful. Sadly, like many wedding venues, drinks are expensive. A glass of Coke from a 2l plastic bottle was an eye watering £4 which is a bit naughty, especially as the venue is in the country and many guests will be driving. By volume, beer was less expensive!

4 by John Benson Review source

Top notch, old fashioned quality. The service was impeccable, polite, professional but friendly. Our room was very comfortable and the building itself is fascinating. The food was very good especially the breakfast. Went in January so the spa/pool/gym were a treat and the team there were supurb as well. Couldn't use the golf course but looks interesting so another good reason to return

5 by Paul Frith Review source

I enjoyed my stay at the Ashdown. Staff were friendly and courteous, the grounds were exceptional and the room was very comfortable. I particularly liked having a Nespresso machine in our room. I feel the buffet breakfast could have been improved upon-real scrambled eggs instead of powdered. The range for the continental breakfast was lovely including lots of fruit.

4 by Simon Field Review source

Been set in the middle of the Ashdown Forest this hotel is ideal for walkers. The room was an excellent size and we were very lucky to have a balcony as well and the bed was very comfy. The service was second to none and I'm shocked that this hotel is only a four star I would give it five stars without a doubt everybody just couldn't do enough for you

5 by Mark Turner Review source

It's like staying in a castle. Gorgeous grounds, classic British rooms. Great location for weddings and golf and Pooh Bear fans. Pooh Corner is only a few minutes away. The staff are pleasant and the concierge Joe is very nice and helpful. He assisted us with reservations at a pub nearby, Red Lion (also a highly recommended place to eat).

5 by Review source

I have stayed and diner at Ashdown Park Hotel with my family on many occasion and the service we have received has always been fantastic with delicious food to accompany our stays.
Walking through the grounds is very peaceful and relaxing, if you need to unwind while you are there especially on a sunny day.

5 by Review source

Very classy hotel. I enjoyed my unfortunately much too short stay, which was not actually planned here and only came about by a flight cancellation, very much enjoyed. I'm thinking of coming back here with my family.

Luxury does not have to be expensive. The prices are reasonable.

5 by Review source

Lovely afternoon tea was really nice to be greated by a gentleman who took the box I was holding off of me and took it to out table for me. The staff treated us really well and made it feel really special. After our tea we went for an explore around the gardens which were beautiful.

5 by Bethan Whittick Review source

Second time at the hotel - absolutely love going there and staying for the night. Staff incredibly attentive to our needs (my wife is pregnant). Room very clean and staff very friendly. Would recommend the onsite restaurant if you have the opportunity to dine there as well!

5 by Review source

Grounds were lovely, Spa rooms were fine. Hotel rooms themselves were a bit small. Decor stuck to the Gothic feel of the building but could be better.
Spa stuff were okay, Hotel stuff 'had a wedding on', and it was the same throughout our 3 night stay.

2 by Susan Shitima Review source

The wife and I spent a lovely weekend here shortly after we got married as a mini Honeymoon. The service, food and rooms were fantastic and the grounds were massive. Loads of places to explore, walk or if you're feeling up to for a run. Would love to go back!

5 by Kris G Review source

A bit Fawlty Towers. Complete with 70s decor and room service we didn't order being delivered to our room at 10.30pm followed by a phone call asking for it back!

Made up for by the views outside the hotel, both the scenery and the architecture.

4 by Mark Semenenko Review source

Lovely treatment at the spa and service was great. However cream tea was served in the lounge rather than main hotel and the furniture was dowdy and in need of replacing. The bread used for sandwiches was a little stale. Not what I would expect for the price.

3 by Amy Mansell Review source

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