Richer Sounds, Reading - Reading

Electronics Store, Audio Visual Consultant, Audio Visual Equipment Supplier, Cuisine, Electrical and Electronics Stores, Electrical Goods, Electrics, Facility Contractor, Home Services, Homes

Address

Address

118a Oxford Rd, Reading, RG1 7NL
richersounds.com

+44 333 900 0044

Reviews

Reviews

4.6

Based on 142 reviews.

 

Agregated reviews (142) Richer Sounds, Reading - Reading

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Having decided upon wanting to get a 5.1 surround sound system for our home, and considering a new TV as well, we popped into the Reading store to hear the speakers we were looking at in action and to get some advise on Amps and TVs.

We got talking to Kieren, who was more than happy to set up the Dali speakers in the Demo room and give advice on the best Amp etc. Truely passionate and knowledgeable, he was great to talk to and made the process so easy! He popped a quote over to us on an email so that we could take a more detailed look at the spec, which was great, as we didn't have to rush making a decision on which TV to go for, and allowed us to check reviews etc. We were able to speak to the team on the phone and email to make sure we built the right package for us, which was really convenient.

We decided to go for the recommended Amp and chose slightly higher spec speakers - having found a deal with another company, we asked Richer Sounds Reading if they'd be able to price match this, which Kieren sorted out for us - no hassle, we simply shared with him the details of the deal we'd seen, which he then checked out and gave us a call back.

We popped in to the store again to place our order and finalise everything. Yet again, brilliant customer service from Kieren, who worked with us to make sure we had the best cable options that we needed for each of the speakers, and organised courier delivery to home as well.

Fully recommend popping in to the Reading branch of Richer Sounds - and can honestly say that we are so glad we spoke to Kieren, he's a brilliant representative for the company! We're really pleased with our new system - it's transformed our living room, and the sound from the Dali speakers is absolutely brilliant! Full marks to Richer Sounds for making the research and purchasing process so easy.

5 by Review source

I was looking for a specific Hisense 65' TV model and having called up several branches of RS up and down the country, I was starting to think that I may struggle to find one of these units as nearly every branch was either sold out or had a reservation. NOTE TO JULIAN: If people are going to make a reservation and genuinely going to purchase a product from you, I feel they should at least offer their credit/debit card details prior as commitment to purchase, some of the branches I spoke with [Liverpool] had 2 of these units reserved for the same customer, with no financial commitment, not only was this greedy from the customer’s part, but if he/she had not turned up, then they could potentially be missing a genuine sale. The response I got from most branches whilst friendly, was pretty non-committal and disinterested, with the exception of 2 branches, namely Leicester and Reading. I spoke to the manager at Reading “Stephen James”, who was very approachable and helpful and having explained my situation he said no problem, they had the product available and it was mine if I wanted it, to which I was delighted even though I had the long journey from Cheshire to Berkshire to collect it, I felt it was worth it. Unfortunately, my journey down was not a good one and was held up several times and didn't actually arrive until after 5pm, I quickly telephoned to apologies that I was going to be arriving late and they kindly agreed to keep the store open for me until I got there, which was outstanding service! I would also like to mention “Devon” from the Leicester branch, who was also very helpful and called back to say that the TV he had reserved for their customer was now available, but I explained that I have already found one. Great Service and will be back again, well done!

5 by Mark Williams Review source

Update: 03/11/15
Following my initial review last week, I was contacted by one of their staffs about my problem the very next day. Suffice to say, they sorted out the sub within a couple of days and have sweeten the deal considering my initial frustration. As such, I would recommend their service as they truly stick to their words about customer care.

Original review:
I went in and bought the Arcam Solo bar + sub 2 weeks ago (18th). At the time of purchase, they only have a new solo bar and the display sub. I was told that I can pay for the package but use the demo sub for the time being and they will order a new one from their warehouse (which they confirmed to have in stock) that should be coming Wednesday or Friday as that is their delivery dates. I was first promised a call by their staff named Joe.
Came Friday evening (23rd), I had to call in to be told that there is no record of the order! Subsequently I was promised again that I will definitely get a call today (28th) to inform me of the status by one of their staff called Kieren(?). Disappointingly no calls at the time of writing this review.
I'm now considering returning this combo and buy it elsewhere as I've paid not an insignificant amount for this and the level of service clearly disappoints.

4 by Review source

I was recommend to visit Richer Sounds by a friend of mine who had recently bought a TV from them and was impressed with their service and prices. I didn't take his advise initially believing that Curry's was the easy, probably cheaper option and the staff would be less likely to intimidate me with their 'techy' speak making me feel an idiot for not knowing what I wanted or needed. So off I went to Curry's to be ignored initially and then dealt with as if I was some sort of inconvenience.
So after this experience I visited Richer Sounds in Reading and was immediately acknowledge and offer a drink on arrival.
The in-store guys were very helpful, not in the least bit geeky but very knowledgeable and just really interested in my requirements and explained things in simple terms.
The demo room is great and the range on display is impressive. Having decided on a TV and wireless surround sound system the price was painlessly negotiated so we both parties felt good about the deal and it was certainly in line, if not better than the 'super stores' My purchases were in stock and Steve (The Manager) even carried them to my car for me - nice touch.
Thanks to everyone in the store.

My advise - Visit these guys, you won't be disappointed.

5 by Review source

I bought a Sony BDP-S490 DVD player from Richer Sounds in Oxford Road, Reading. I bought it from Richer Sounds because they offered a good price on the item.

The store manager brought the item in from the stock room, at which point I realised it didn't have a SCART socket so wouldn't connect to my old TV. I said I wanted to check whether I had a lead at home to connect it before buying it. The store manager said ok, no problem. Then he literally threw the item onto the floor behind him. If that is how they treat their stock in front of customers, god knows how they treat it out of our view.

I came back in and purchased the item, but regretted doing so in case he had damaged it by throwing it. Hopefully the packaging will have protected it. I felt reluctant to ask them to bring another one down as they all seemed like a cocky bunch. Anyway, a good price, but poor stock treatment. Maybe I should have paid a bit more to buy it from a more reputable shop.

2 by Review source

I have bought my kit from Richer Sounds for over a decade now, and while products come and go, the customer service you receive remains consistently high.

I've just purchased a brand new CXN, CXA and CXC with Dali speakers to replace my 640 setup. The kit is superb, and Steve, the asst branch manager, was very patient and helpful throughout - never pushy, and the price was attractive. I had a potential issue over the speakers which turns out to be my ignorance rather than anything else - but once again, the whole team, including HQ and online monitoring, were excellent in making sure I was nothing less than 100% happy. Apart from John Lewis, other retailers are simply not in the same league as Richer Sounds, and they would be well served by following this business model.

Once my wallet has recovered from my latest round of boy-toy buying, I'll be back there for my next fix. Thanks again to Steve - next time though, make sure the mugs are in stock :-)

5 by Roy Evans Review source

Overall it's hard to fault the experience with these guys. They listened to what I needed and had a setup in the demo room which matched; spent 20 minutes talking through the options and specifics of the room it would all go in etc. Once I'd made a decision, they were very flexible on holding onto items until I was ready to collect (the room was having work done on it) whilst giving others out (wire to be chased into wall etc). Very good prices; I am always paranoid at paying over the odds and check everything online, and RS prices always seem to be at least matched to the best online prices with the addition of great local service. Finally fired up my new surround system last night and it sounds amazing, very pleased. What's not to like! Huge difference to the experience at the larger chain stores where it seems difficult to find someone who can speak in basic sentences half the time.

5 by Andy Hooper Review source

I have purchased TVs and audio equipment from Richer Sounds for over 10 years now and have found them to always be knowledgeable and friendly. My most recent experience at the Reading store was excellent, Dan (my sales' adviser) was so thorough in his customer service to me on my TV and Sonos Playbase purchase - from assistance on the best possible positioning of the TV (stand or bracket, I went with a stand in the end) and Sonos kit, to guidance on the best cabling - he even kept the store open for me an additional 20 minutes. I'd also like to thank the GM, Steve, for his extensive knowledge that really helped with the decision making and also for offering me a price match on a couple of items too!

Many thanks again, I'd highly recommend them!

5 by Review source

Went to buy an entry level sound bar for my TV. Helpful staff took time to understand my requirements and showed me the one I was interested in. They suggested I also listen to a few of the other ones that were slightly more expensive. It was good advice since the improved sound was worth the extra money to me. Bought the product and took it home. Normally Richer Sounds are very competitive on price so I hadn't checked before I bought it. I did a quick check on Amazon and found it quite a bit cheaper. If it had only been £20 cheaper, I would not have asked for a price match since the experience and advice was worth that to me. On this occasion I did ask if Richer Sounds would do a price match - they were happy to do this and arranged a refund.

5 by John McManus Review source

I have been buying my audio and visual products from Richersounds in Reading for around 15 years. It is always my first place to look for anything in AV I need for my family and friends. Their advice has always been impartial and honest, I have even come away with a cheaper product than I intended when they have demonstrated that it is better than what I went in for. Today I was again served by Kieren for a sound dock and headphones for my daughter. He could not of been more helpful setting up the equipment for my her to hear it before buying it. We of course bought the 6 year warranty as its such good value. Hopefully I will be back soon for some new speakers for myself.

5 by Review source

Fantastic Service. Returned my initial message I left on the voicemail with three minutes. Very helpful and knowledgable over the phone. I dealth with Neil, the Store Manager. \\r
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Went in for a demo to hear the Surround sound system. Very happy with the demo and purchased the surround sound system and av receiver as well as HDMI cables. \\r
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Neil helped me with making sure I understood what each piece of equipment does, and making sure I had all the correct cabling. \\r
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Will be going back to purchase a LED/Plasma TV over the next few months. \\r
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Good service, would highly recommend.

5 by Review source

Excellent service and the six year guarantee on the TV proved to be absolutely fantastic - my 5 year old 47' LG TV broke and, as it couldn't be fixed, i walked out of the store last Friday with a brand new, 49' ultra HD model with a fantastic picture and much improved smart tv interface with no grumbling or questions asked at all. Frankly, i almost couldn't believe it - i was expecting to get a refurbished model or something similar, but what i got was absolutely fantastic. Thanks to Kieran in store for sorting it all out fuss-free. Would seriously recommend - couldn't have hoped for a better outcome :-)

5 by Review source

Excellent shop. I've shopped here for years and i can honestly say that all the staff have been friendly and helpful. The shop is usually busy when I've visited but the staff always find time to help where possible. A special mention to Kieran who has always been helpful and pleased to see me. I'm very surprised at some of the bad reviews here, its not a reflection of service I've experienced over the years and up to this day. I've also used their after-care service recently which turned a fault around on my tv within a few days, no hassle and a generally positive experience.

5 by Review source

Brilliant little shop, you just don't get this kind of customer service from other larger outlets. The Manager (Lewis) really knows his stuff and is clearly passionate about what he does, He took the time to walk me through replacing my home sound system despite the shop being busy at the time. In the end I decided to take a rain check but I'll definitely be back to complete my purchase.

If this shop is a representation of the whole company then the future looks very bright for Richer Sounds. Hopefully this place doesn't lose its ethos when it grows.

5 by Michael Ring Review source

I visited this shop recently to purchase a portable dvd for my children for their holidays. This was on recommendation from my friends at work who get all their stuff from there and love it.
The guy who served me couldn't have been more helpful.
He showed the 3 models they had and even wired them in so I could see the picture quality.
I took it back this week as it wasn't charging properly and they swapped it straight over, no questions asked....Fantastic service!
(They even gave my little boy an ice lolly while he waited on the sofa.)

5 by Review source

I came across Richer Sounds 8 years ago. They were very informative and helpful. Recently I contacted them again for advice and accessories and still found them to be most helpful even when I changed my order at the very last moment, (delivery man was loading the van), Kieren was very patient and was able to deliver the order the very next day. I would recommend Richer Sounds to anyone, I don't write reviews normally, but in this case they are definitely worth a mention. Thank you Richer Sounds. Christine Richardson

5 by Review source

I called into Richer Sounds Reading on Tuesday looking for advice on speakers. I spoke to Kieren who was very efficient and suggested an eminently suitable model and even set it up for a demonstration. The next day I rang and ordered the speakers and cables etc and they arrived before 10:00 am the next day .
They work perfectly and I cannot recommend too highly Kieren and Richer Sounds for providing the level of advice and service one used to expect from a well known department store.

5 by Review source

got an Av receiver and speaker set some time ago chose Richer for a combination of price, warranty and experience from previous purchases! Extremely pleased when a few weeks/a month ago my toddler had played with some buttons and messed up the settings the guy on the phone 'Steve' when I called the store managed to talk me through the settings and resolve the issue despite the fact I had bought the item at least a year before! Excellent customer support well done Richer!!

5 by Review source

Visited last month with the intent to buy some new wireless headphones. Dan helped me by discussing my needs and budget; then specially ordered in some Sennheiser RS175's as we felt these would be best - he kept me informed throughout the process. The headphones were exactly what I was looking for. He's also helped in the past advising me on surround sound for my TV a couple of years ago. Very helpful and impressed, will be returning again in future.

5 by Review source

The sevice i recieved from Steve at Richer Sounds Reading was brilliant. Had an issue with my Sky Q not working with 10 bit colour on the new tv and reciever i had purchased. First he tried over the phone to fix issue then put us in touch with tech support at Onkyo when this did not resolve it . He did a home visit brought a replacement amp to try . Could not ask for more . Will always purchase any future hi-fi equipment from them . Many thanks Steve .

5 by Review source

I was confused man on entering the shop after after being bombard with conflicting information by other retailers regarding smart TVs . The manager, Steve, patiently talked me through the options after establishing what TV would be used to for exactly other than the obvious. The attention to detail and advice was excellent and I understand why a friend of mine recommended going there. Add to that the free home delivery an all round excellent experience.

5 by Review source

Excellent prices, pleasant, helpful and knowledgeable staff, very wide range of products carefully selected to include the 'best buys'. If you can't park just outside the shop, there's a multi-storey within a short walk. They were happy to take an AV receiver back when I discovered it wouldn't co-operate with my TV (the new choice is just fine) so stellar customer service - what more could you ask? Totally recommended.

5 by Review source

A big thanks to Kieren who I had running around with multiple sets of speakers trying to find something that would match my system! Very friendly and helpful staff. I was also able to return a pair that didn't match my system. The demo room in Reading is great and I could bring my own gear to make sure the matching was perfect. I feel this really adds value over just blind buys on the internet. Get yourself over there- it's worth it!

5 by Review source

I have always found the service at richer sounds a cut above the rest of the chains out there. A little more personal, knowledgeable and enthusiastic. They always have a well chosen product range so am confident that what I buy is likely to be pretty good.
Last thing I bought from them was a Samsung TV and unfortunately the screen died after a 1year but I was pleased when I looked out the receipt to find I had a 5 year warranty!

5 by Review source

Bought Dali Opticon 6 speakers and sub-woofer here recently from Kieren, who also advised me six years ago. Always helpful and very knowledgeable. I couldn't possibly be happier with the speakers. It is as though I am listening to much of my music for the first time. The sound is warm and rich, also incredibly detailed. And effortlessly loud. Have always got my hi-fi from Richer Sounds and would never go anywhere else.

5 by julian rota Review source

didn't like the service, wanted to see a demo, not impressed. i was told one is in the box upstairs but actually one was in the window. may go in again or try another store. i kept getting told a preference of the sales adviser and what he liked, not important to me what he likes, it's what i want and what type i want. didn't quite get the answers i was looking for. however a wonderful range of fantastic products

1 by Review source

Had excellent service at RS Reading. I Went there on a mission to buy speakers for my basic hi-fi set up. Dan - sales adviser answered all my newbie questions and even managed to put speakers plugs onto the cable essentially saving me a lot hassle. They are very friendly and helpful bunch of lads. After the purchase they went out with me to put everything in my car! Top marks.

5 by Review source

I recently visited this store to purchase a new TV and DAB radio. The service received was excellent despite the store being very busy and the staff were very helpful in recommending products after finding out where in the house we intended to use them. I have bought items from here a number of times over the past few years and the experience has been first class each time.

5 by Review source

Dan the man! What helpful staff they are at Reading. My Onkyo Receiver, purchased from RS over 4 years ago, needed a repair, Fortunately I'd taken out Supercare. When the fix came back I still had a problem getting the Receiver to function properly but over the phone Dan gave me valuable technical advice and got me sorted in 2 minutes. Well done Dan!

5 by Review source

When I went into the shop on Oxford Road Reading, I spoke to a helpful member of their staff - Steve - who went out his way to ensure I bought the right TV for my needs. He also gave me excellent technical information about how to set up my surround sound. I don't think I'd get service like this anywhere else. Great shop: great customer service.

5 by Review source

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