Cray & Norton - Croydon

Real Estate Agents

Address

Address

323 Lower Addiscombe Rd, Croydon, CR0 6RF
crayandnorton.co.uk

+44 20 8655 0700

Reviews

Reviews

4.6

Based on 34 reviews.

 

Agregated reviews (34) Cray & Norton - Croydon

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I have been renting number of properties from different agencies in London. I went for this agency despite the quite high fee compering to others because I liked one of the properties they had. Everything was fine when we move in. Apparently the flat was professionally clean and I cannot complain that we got the flat very dirty however no one clean under the wardrobes, the fridge and the washing mashine was only clean where the top of the surfaces was not covered under the kitchen shelf, the other part was left very greasy. The reason why I gave this poor review is because of how we were treated after we gave the notice. The agents at first didn't wanted to work with 24h notice before viewing. They tried to call me to let me know if someone can come to see the flat in two hours. After my complain they work with 24h notice. Half of the viewing we supposed to have didn't happen. They didn't bother to let me know about this that the viewing was cancelled. Most of the cases I had to call them to check if there will be someone coming or no. There was a situation when I let them know I will be out of the country and if they have any viewings they can contact my partner not me but looks like they ignore it because they still contacted me via email and phone calls. One more thing I wasn't aware of before renting the property - one of the owners of the company is also responsible for making the inventory check-in and check-out. I would prefer to have independent company to do it. Our check out was carried more than a week after we gave the keys back...

1 by Agata Walas Review source

Cray and Norton are a strange thing amongst Estate Agents. They do what they say they will! We started marketing our house in February with one agency. No significant action by June. We changed to another agency that had a record of sales; only to wait for five months to receive an offer £60k below their original valuation. Darren Cray at Cray and Norton spoke to us and said that he could sell at a better price quickly. Actually, he pretty much achieved a firm offer at the price he valued at within six days. We are only sorry we didn't instruct him in the first place, as we feel sure he could have done even better for us. All credit to him and his team.

5 by Review source

Cray & Norton helped me find my rental 7.5 years ago and finding myself in a rather desperate, time sensitive situation this January, they have yet again managed to find me a rental in amazing time. From first viewing on 2nd Jan, I am now renting a beautiful property which suits all my family needs. My personal situation has been very stressful but Andrea and Darren have been amazing meaning that the whole transaction has been handled very smoothly. I would highly recommend their services as opposed to some of the 'high street' names. There is a personal touch which I have not found anywhere else. Thank you very much for all of your assistance

5 by Review source

I recently sold a property on behalf of my disabled sister who had moved away from the area and into a care home. Living far from Croydon myself and also being relatively unfamiliar with the property itself, I was heavily dependent on C & N's Marcel to assist with all kinds of issues outside the core 'agent's remit'. I found him unfailingly helpful and effective and it is no exaggeration to say that this sale might never have happened without his input! Unhesitating recommendation.

5 by Review source

I don't think it shows care nor interest for your potential tenant if you book several viewings for the same time, which is what was done to our booking, and show no sympathy for the awkwardness everybody felt during it. Also, consider not using pictures from 2012 when advertising a flat in 2016.
On top of the poor handling of our viewing they would charge over £500 on fees if the process went further, which it won't as I wouldn't even rent a cupboard from them.

2 by Frederico Lopes Review source

Sold a house with Marcel as our agent. From the start, when he provided the best valuation to ensure a sale at a good price, through to completion Marcel was always honest and available, providing help and advice when needed. This is the second time we've used Cray & Norton and I'm sure we'll use them again in the future.

5 by Review source

Sold my property over a month ago with Cray&Norton in Addiscombe and couldn't ask for better service. Darren and Andrea kept me well informed throughout the process and got me the best price for my property with the market we were selling in. Would highly recommend this agent to anybody selling a property

5 by Review source

Recently purchased a property with this agent, I dealt with Marcel for the majority of the sale. Marcel's approach, his strong stakeholder management skills and efficiency made the whole process not only just possible but so much smoother. Would recommend and work with Marcel again - thanks very much again!

5 by Review source

Just wanted to say What a lovely experience I had speaking to the staff at Cray & Norton in Croydon today. They have been very helpful & friendly But also extremely professional. Its restored my faith in 'Estate Agents!'
I would recommend them for a prompt & professional service!

5 by Review source

Never show up to viewings. Claim they have a 10 minute waiting policy (More like 30 seconds) then ask you to wait 10 minutes as one of their agents 'might show up'. BUT if they don't then don't worry you can always rebook! Not. No wonder Manning Gardens is still on the market.

1 by Review source

During my tennancy for one of the rented properties held by this branch i felt looked after. Any issues were solved quickly and in a friendly manor. The team have gone above and beyond to help us out the whole way.

Be good to the property and the staff and they will be good to you.

5 by Jon Louder Review source

We sold our house successfully through Cray and Norton before Christmas which enabled us to purchase a fantastic home. We had excellent customer focussed care throughout and a calm and professional approach which helped significantly. We would highly recommend.

5 by Review source

As a landlady Cray&Norton were great and now just sold a property through them over a month ago which was a very good process. Would highly recommend to anybody trying to let or sell property as Darren and his team give great support throughout the process

5 by Review source

I'm quite disappointed how I've been treated by this estate agent after agreement of house prices and leave holding deposit they increase house rent money and they didn't give holding fee money on time shameful business.

1 by Review source

Really happy with how my property was sold through Cray&Norton. Couldn’t ask for better advice and strategies to sell my property. Me and my partner would recommend this agent to anyone, advertising and everything was brilliant

5 by Review source

Bought a property from Cray&Norton and I was surprised by how helpful and lovely everybody was. Eventually found a property in Addiscombe after looking at a few now found a perfect flat for me and my partner!

5 by Review source

Excellent experience with fantastic customer service, and Darren saw to all of our needs quickly and perfectly. Would absolutely recommend to anyone looking into property now or in the future.

5 by Review source

Very professional and intelligent business from day one to completion. Will be recommending to family and friends in Croydon area and would recommend to anybody buying or selling.

5 by Review source

Cray&Norton and have given me expert advice while I have been looking for a property, found and secured me my new home in Addiscombe. Would recommend highly. Cheers

5 by Review source

We recently bought a property from this estate agent. Our experience have been very good. I would certainly buy more properties from this estate agents in future.

5 by Review source

Had a really lovely experience here with the staff at the agency. Very helpful and provided me with confidence in buying my new property. Thank you

5 by Review source

Couldn’t wish for a better experience. Very trustworthy and helpful during what’s meant to be a stressful time!

5 by Review source

Sold and bought a property from here and brilliant agent. Really helpful and kind people, much thanks

5 by Review source

Cray&Norton found me the perfect house to buy and a pleasant experiance. Many thanks to the team

5 by Review source

Me, my husband and my young child had great experience at this place and helped us move in quickly

5 by Review source

Would definitely recommend Darren and his team. All very polite and would trust them highly

5 by Review source

Polite and helpful service from the team at Cray&Norton. Would recommend

5 by Review source

Thank you for amazing service and treatment towards selling my property!

5 by Review source

Really helpful service and helped me find a place to rent quickly

5 by Review source

Very warm and welcoming service helped a lot with my house.

5 by Review source

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