Frankie & Benny's - Four Pools Ln

Italian Restaurant, American Restaurant, Family Restaurant, Western Food

Address

Address

Four Pools Retail Park, Four Pools Ln, Evesham WR11 1DJ
frankieandbennys.com

+44 1386 420940

Reviews

Reviews

3.8

Based on 62 reviews.

 

Agregated reviews (62) Frankie & Benny's - Four Pools Ln

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I have been previously and really enjoyed the food here. However, the most recent time I went, myself and my boyfriend received terrible service and the food was horrible. I had chicken mushroom penne pasta. It was meant to come with a white wine sauce and cheese crumb however, it came out with barely any sauce, no cheese crumb and was completely bland. Just tasted like plain pasta. We didn't get asked how our food was and when we complained we weren't offered anything to compensate for the bad meal and were told that they had waiting staff cooking the food as the chef was ill. I don't usually like to complain but it's really put me off going back there.

1 by Review source

6pm table of 4 asked if F&Bs could ensure we were all finished by 7-30pm we had an appointment.
We had starters & a main meal which was served up at 7-20 not
Giving us time to eat, we had to leave meals half finished.
Talked to ?? The Head Waiter & explained our disappointment
& it was like lighting the blue touch paper on a firework.
I again said I was trying to be pleasant about the comment
The tirade of raised voice & his impression of me as a customer were not for publication.
TAYLOR HODGKINSON was the 'waiters' name has a thing about calling everyone 'my man'.

2 by Review source

As walked in the girl spoke quite and couldn't hear her and she got a bit rude when I asked again what she had said then a very long wait for drinks and food order. When food came my pasta was very greasy and no flavour we waited for the desert menu and took ages to order and when we did had to ask 3 times for a clean spoon due to both being dirty and ordered from the deal menu and cost a lot of money for what we had not good service or value for money won't be going back there in a hurry

1 by Review source

Service was okay. But the price for the food ridiculous. Kids meals are okay and value for money. But mains...salmon fillet..which was a small piece of salmon on a bowl of salad...£13.95...really a salad for £14. At least be generous in your portion. Very disappointed. Also they missed a starter and didn't bother to serve at all.
The kids drink arrived after half the meal was over.
Too pricey...price does not match the quality, quantity or service offered.

2 by Sheralyn Mulgund Review source

Gotta say I'm not a big fan of these type of places, having said that I must eat humble pie. The meal was really good, very hot, very tasty, well presented and lots of it. The service was outstanding, staff were attentive, polite and friendly(without being over the top familiar). I noticed they really worked well as a team from the manager down. I would highly recommend THIS Franky & Bennys to anyone. Thank you, we will definitely go back.

5 by James Carroll Review source

Tried to have a lovely evening for my friends birthday celebration but when it came to paying, another £15 was added for ‘service’. As it wasn’t declared at the start of the meal or at the booking we felt it unnecessary as we were not a large group of people and we were not at the restaurant for a long period of time. At 17 years old we were all fairly disspointed with the ‘compulsory’ fee for service. Won’t be visiting again.

2 by Review source

Went in today and had a lovely meal. Asked for a white wine spritzer and was given lemonade instead of soda. Waitress so busy couldn't ask for an exchange, was surprised at the end of the meal to be charged 65p for this!! Not checked on during the meal to see if we were OK and not asked at the end if everything was OK so therefore customer service was not too good!

Saw others having better service than us!!

2 by Review source

Food came quick enough, but my bbq pulled pork wrap contained less meat than can be found on my index finger. Most of it was just red onion. I recommend not skimping out on the meat in the future, as this cheapskate move has damaged my positive perception of the restaurant. And, come on, who wants to eat a wrap that's almost entirely just red onion? Get it together or find yourself sinking.

3 by Review source

Food was basic and one of the orders was incorrect even after server confirmed it back to us. The ladies toilets were disgusting holes in the floor which were filled with what I hope was just water and what I hope was only mud on the floor and a tap that wobbled all over the place. Not that I should judge a place by its bathrooms it does show me what kind of pride they have in themselves

2 by Review source

Can't believe how bad Frankie and Benny's food is now. No garnish / sides, pizzas are a mess, and the veg burger doesn't even have a burger in it! Slice of cheese, tomato, pepper and boiled mushroom, which literally flooded the plate with water. The chips were practically hollow crisps. TERRIBLE value, and I'm not surprised it was about 1/4 full yesterday evening.

1 by Review source

awful service...2 waitresses 1 waiter and the manager...manager was cleaning the bar while male waiter ran round serving tables 1 female waitress stood by counter talking to her friend 1 female waitress stood hitching her knickers up while our food stood under the heat lamp for 17 mins with 3 cooks stood looking at it !!! apalling will not be revisiting here

1 by Review source

Great if you like screaming kids who are not controlled by their parents and luke warm microwave food (hmmm calling it food is probably being overly generous, we had to send ours back twice!) Only getting a star as a result of the lovely professional blonde waitress who is truly wasted in there. Will never go there again, suggest you also give it a miss.

1 by L K Review source

Overpriced and a very narrow range of food on the menu. We only went because my Daughter specifically asked to go there for her Birthday. In future I'll endeavour to persuade her to go somewhere better. Service was very lackadaisical and the server had no idea about dietary questions and wasn't really eager to try and find out.

2 by Review source

Ye so basically a dog came and he ate all my food but I ate the dog and the food was nice, but then some guy started eating the dog as well and I was like da hell u doing I'll shank u with a chicken nugget, turns out it was a mirror, then turns out I'm in 'nam and I getting shot by a djjdjd....

5 by Review source

Verity and Tony thankyou so much for such a lovely experience for a 40th birthday celebration. Beautiful food and such a brilliant service. Couldn't of asked for more as customer service was perfect. Thanks again for such a lovely and special evening for all. Definitely will be visiting again :)

5 by Review source

Normally I try to avoid to Frankie's but went for dinner and found out they have new better menu so you have more choices than just pasta. Customer service was good and best thing not once did we hear cliff Richard singing happy birthday so turned to be a good day.

4 by Harry Patel Review source

Terrible. Poor quality food and even poorer service. If you are planning a meal make sure you have a whole evening free unless you chase them for the bill repeatedly. Should have been closed down when the chain was making closures!

1 by Sunny J Review source

Service was good and the menu looked promising. This was not matched with the flavour of the dishes we tried. It may be just what we ordered but worth a look if you like the larger chain experience.

3 by Review source

We had a traditional breakfast with a cup of tea. Service was polite and the food was on the table in just a few minutes. I had no complaints regarding the food. The music was a little loud.

4 by Review source

Thank you for protecting me from the rain Tonii with yr brolley ⛈ you are a Treasure. Polite & Friendly xx loved gorgeous Pizza and Salad xx Massive Recommend

5 by Review source

Meal wasn't great but waitress was lovely, very attentive and cheerful. Always a friendly welcome here and good if you have kids with you!

4 by Review source

Great Food and really friendly service, I went with my 2 boys and as ever an excellent meal ,a personal favourite of ours

5 by Review source

Have been told to wait 15 minutes for a table. I left tha place after 30 minutes as all staff did not care about me.

1 by Review source

Very poor portion sizes. Manager was embarrased and agreed when we complained. Please avoid if your feeling hungry!

1 by Review source

Lovely food ....friendly helpful staff ....first time at frankie & benny's ...will defo be going again

5 by Review source

Good if your with one person and getting a meal but with a family it's quite a bit on the pricy side

4 by Review source

Excellent staff, professional and fun on a Friday even with some difficult circumstances. Well done.

5 by Review source

Excellent service, very quick from order to table,
Good quality food, good staff,music not bad

5 by Keith Wright Review source

Great atmosphere, great and really friendly staff and great food. Thanks for a terrific evening.

4 by Review source

Friendly staff very proactive for families with toddler like mine. Thanks for pleasant meal.

5 by Review source

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