Hotel ibis London Blackfriars - South Bank, London

Hotel, Bar, Bars and Pubs, Restaurant, Vacances

Address

Address

49 Blackfriars Rd, South Bank, London, SE1 8NZ
accorhotels.com

+44 20 7633 2720

Reviews

Reviews

4.3

Based on 201 reviews.

 

Agregated reviews (201) Hotel ibis London Blackfriars - South Bank, London

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The room itself was nice, beds really comfortable - but overall not the best experience.

Paid for early check-in to be able to get into our room from 10am and go off sightseeing. We were running late, got there at 11, and was told I wasn't on the early check-in list so obviously hadn't booked it. Got my confirmation out to prove I had, they said that's fine, rang house keeping and told us our room would be 15 mins. Gave us a comp tea & coffee in the meantime. 25 mins later asked about our room to be told house keeping had cleaning the wrong room and our room wasn't ready. We left our bags and went out for the day. Returned at 3pm to get a £10 refund on early check-in and finally allowed to go to our room.

As I said, the room was nice and the beds were comfy. I did, however, book a twin only to find that the two beds were pushed together and the bedside tables either side meant they couldn't be pulled apart. Might as well have just booked a double for my and my mum.

About 9am the next day (bearing in mind Sunday check out isn't until 12 noon) there was a knock on our door and house keeping entered to see if we'd left so they could clean our room. Even though we hadn't checked out so their system would show we were still there. Thank god we were decent when he let himself in.

Obviously keen to clean the room to get someone else in who paid for early check in. If only they'd been that keen when we were trying to use our early check-in.

One of the nicer budget hotels that I've stayed in overall, but wouldn't stay in this particular one again just because of this experience. Such a shame. I get that early check-in is dependant on availability, but my name wasn't even on her list, so they weren't expecting us, and house keeping then went and cleaned the wrong room.

Whilst this may be a budget hotel, it still cost me almost £200 for the one night for me and my mum. For that kind of money I don't expect these kind of things to happen.

3 by Review source

Our second stay – and not the last one!

This is our second stay at this hotel that provide good value given the hotel’s central location and the fact that it provides clean and decent rooms. Our room (no 1022) were clean, very comfortable & spacious with a great view (see my attached photos).

The hotel is really funky and modern and have a nice bar a restaurant. Also, great price for a London hotel with these facilities!

Breakfast is the best breakfast I've ever had in an Ibis hotel.

The underground station, Southwark is only 2 minuts walking.

The Wi-Fi was easy to connect and had high capacity!

I would highly recommend this for a great stay at a good price!

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Last stay in December 2013:

Nice budget hotel with excellent customer service!

My wife and I stay in this hotel for 3 nights in December 2013 for celebrating the New Year’s eve in this amazing city.

The hotel is very close to the underground (1 minute walk to Soutwark station) and a lot of tourist attraction. The room (928) were small but more than enough room for two people. There is nothing to complain about the cleaning and the bed was very comfortable (maybe the best bed in any hotel I have visited so far!)

The staff is really nice and very helpful. There are free wifi throughout (limited speed but it’s possible to pay for “unlimited” speed). Beautiful and modern on site bar and restaurant (see my attached photos) with 24/7 meal and drinks menu.

Breakfast in the restaurant was abundant with plenty of choice

All in all a pleasant stay in a nice hotel.

This hotel is good value for money!

Regards
Svein-Magne Tunli from Bergen, Norway.

4 by Svein-Magne Tunli Review source

Ok so hotel accommodation is hugely expensive in London, IBIS is a good choice for the semi-budget conscious, we did we a 'rack rate' advertised in the lobby for £360 per night, so book online and early for better rates. However, located in Blackfriars Road a short walk to the Southwark train station or a little longer walk to Blackfriars overland (or keep going over the bridge to Blackfriars underground station) location is great.

There is a post office next door for ATM access, a Tesco and Waitrose just around the corner.

Its a decent sized hotel, with the funky IBIS fit out, including the 'pod' bathrooms.

One thing that this IBIS has that others we stayed in don't, is a the amount of seating on the ground floor, every nook seems to have tables and chairs, and lots were being used for what seemed meetings by guests. The bar and restaurant are location on the ground floor and were always busy. We didn't sample breakfast but it looked ok from a distance.

Staff and service with of the IBIS class, except one day our room wasn't made up, when we asked for towels (it had rained as it does in London all day) the room attendant offer to make up the room, but we declined but thankful of the offer.

Would I stay there again: sure. It was more cost effective than other hotels on the other side of the river, and you can get anywhere easily.

5 by Colin Steven Review source

Staff at front desk were pleasent, helpful and efficient. Room was clean and practical however the bed was uncomfortably hard and several of the boards that hold the matress had to be rearranged since they had different size. The pillows were also hard and quite unmanagable.

The covers were one single and not seperate wich is for us as a couple not something we are used to but we managed. The aircondition was very noisy and i had trouble regulating the temperature down to a comfortable level (from 23 to 22 is a bonechilling difference).

The bathroom was clean and in good condition however the pressure in the shower was non existent.

We had breakfast only once in the hotel restaurant since we found the quality vs. price was not up to our standards. We found Terrys Cafe to be our spot of choice.

We had dinner one night in the hotel restaurant. I had the fried chicken and my wife had the Paneer.

The overall feel of our main dishes were that they felt highly prosessed and frozen to be flash reheated\\fried. This is subpar in my opinion.

Bar staff and restaurant staff were friendly and attentative.

Overall a clean and functional hotel at a reasonable price. However this does not ammend the fact that the quality of sleep we had was below expected nor that we were unsatisfied with our meals.

3 by Review source

1. Arriving at the time I gave on the online check it, was notified that we couldn't check in yet & were sent away to come back later. I appreciate that this was before the 1400 check in time, but if an earlier time is not available it should not be offered at online check in;
2. The breakfast was appalling! I paid for a cooked breakfast, expecting a number of items to be available to me as a vegetarian, to find that all that was available were extremely rubbery poached eggs and hash browns, which had a suspect meat fat taste to them so I didn't eat after the first morning. If I had known this to be the case I would not have purchased breakfast in advance. Were I to be staying at a Premier Inn for example, there would have been a choice of eggs, tomatoes, mushrooms etc. I was offered a vegetarian sausage on one morning, which took half an hour to come and was still frozen in the middle;
3. On three occasions I requested additional pillows be put in the room, which never arrived. When we got back to the room late in the evening it was too late to be chasing for them, so a request the following morning should have led to the matter being sorted - it didn't. I gave up in the end;
4. There was no extractor in the bathroom;
5. We ran out of shower gel which was not replaced / topped up for two days.

1 by Review source

Very polite and helpful employees, especially the young waitress.
The mattress is not made for sleeping more than 3 days , then suffering pain in the back and no relaxing night.
VERY BAD AND ANNOYNIG. We aksed for the price of the taxi to Gatwick, the lady at the reception called the provider and confirmed 59 Pounds in Cash. So I held 70 Pounds in cash for paying the taxi. Then almost at the airport, the driver advised us to pay 90 Pounds. His argumenation was, the original price is 64 Pound and then he took a small detour that I could take photos of the Battersea Power Station and that he was driving slowly and carefully due to the problems in the back (as described above). IE, 3 times discrepancy, 1. 59 Pounds quoted instead of 64 - 2. A mall detour charged very expensive - 3. driving slowly and carefully as an extra ? , so usually he drives wild and dangerously ? We arrinve just in time for checking in with luggage, even checked out early, so there was no time to discuss , apart we had to stop at an ATM to retrieve more cash. This is really abusing the guests and leaving a very bad and poor impression of the english treatment for tourists.
I DO EXPECT TO RECEIVE THE COMPESATION OF 30 POUNDS VIA MY CREDIT CARD ASAP.

4 by Review source

Summary:
A modern hotel with value for your money and good location/breakfast. Kind and efficient staff.

Room:
A standard Ibis room with a bathroom that looks like it's taken from a cruise ship. The room was clean and the Wifi fast enough for YouTube. Our room (422) had a view into a wall (asked for a nice view in the booking).

Breakfast:
A good breakfast with at least 4 different bread, 3 jams, tasty cheese, ham, bacon, sausages, poached eggs, beans, yoghurt, milk, cereals, fruits, pastries, tea, strong coffee and more.

Location:
Excellent location on the south bank in London. The London Eye is 16min by walking, Tate Modern 9 min, Borough Market 15min and Big Ben 25 minutes

Communications:
The bus stop is right outside the hotel, Southwark tube station is 150 metres away and Waterloo Railway 650/8min away.

Tip: Ask for a room high up and eat breakfast early or late. The bar is open to 01 AM.

4 by Gunnar Nordenström Review source

Thought it was okay, however I didn't book breakfast since we are vegan. Informed the personal about this on arrival, asked what was available, was told beans, hash browns, croissants, fruit, bread etc. Are the hash browns fried in vegetable oil, aren't the croissants made with butter etc? Do you supply vegan milk, yogurt etc? No. We tried the breakfast once, never again. Over ten pounds per head and you can't even be bothered to supply milk or cheese for us. We're offered beans etc, I don't want a cooked breakfast (especially one that consists of beans on toast), I want a selection of bread and things to go on that bread. Jam isn't enough. I want yogurt to go with the fruit. I've booked to stay at Ibis Styles in Glasgow next week and have paid for breakfast in advance. I informed the hotel months ago that we're vegan. There had better be a better selection otherwise I will hit the roof.

4 by Review source

Very modern hotel and well received. All my bookings were ready for me upon arrival, including early check-in which the room was ready on time. The room was a tad small for a stay longer then 2-3 days, especially the hanging space is limited. Would be best suited to an overnight stay - in fact ideal. Wet room bathroom is a great space saver, but the floor is prone to getting wet so flip flops or sliders are recommended, especially if you are wearing socks and need to go in shortly after showering.
Location is perfect, just meters from the tube and a short walk to Waterloo. Makes getting in and out easy. Close proximity to embankment with countless options for food and drinks.
Would stay there again if travelling on my own, or only in London for a day or two. Didn’t sample the breakfasts, but the bar is convenient for a night cap.

4 by Review source

My wife and I had a good stay there. There were definitely a few shortfalls. The beds were horrible in my opinion. Hard as a rock. The bathroom was large enough, but there was no place to put anything - no shelves anywhere - not even a place to put your soap in the shower! There were not enough electrical outlets, and it would have definitely been nice to be able to borrow a plug adapter and not have to pay 5 pounds for it! The staff was young but very responsive, courteous, and eager to satisfy - even got a phone call from the desk asking if my room was OK. The restaurant in the lobby is pricey with only a small selection, but the food was decent. Overall, I thought it was a good hotel for the price I paid - $350 for 3 nights, on special. Would not have paid more.

4 by Review source

Good deals for the location but it's trying to deliver something it can't always live up to. Check-in experience is clunky - these guys on mobiles run the whole thing but they got lost. I gave them my first name of nick and they couldn't find my booking. I sat down to get out the laptop and find a booking reference. Found it, gave them a code they went off... Then came back saying 'who is this person on the booking?' the issue was that they had my first name as 'Nicholas'.... Give me someone behind a desk who knows what they are doing rather than that 20 minute run around any day! Then i got upstairs and the room has no remote control for the TV! Good location, good deals, but just the execution let's them down

3 by nick sherrard Review source

If you are looking for comfort, avoid the Twin Room...

The beds and pillows were very uncomfortable and neither my friend nor I had a good night sleep and instead of waking up feeling refreshed and ready to combat a day of enjoyable sightseeing and excursions in London, we woke with feelings of discontent and both in pain after a terrible night's sleep.

The staff were very nice upon arrival and the decor within the hotel was equal to this, however, on the basis of the comfort of the bed being the main draw of a room (especially for the price paid), I wouldn't recommend this room and this has put me off staying in an Ibis in future.

Premier Inn is and continues to be, the way forward for me!

2 by Review source

The check in and out staff were very friendly and we were greeted every time we walked in the door. The whole process of checking in and out was quick and painless, and took maybe about 30 seconds. The room was clean and comfy and the water pressure in the shower was fantastic! The housekeeping staff were extremely thorough, and would leave us bags with fresh towels and coffee refills on the door handle (as we had the do not disturb sign on the door). Overall, we had a very positive experience in this hotel. The only thing I could possibly have the smallest complaint about was that the bed was a tad too hard for my liking, but that is more of a personal preference than a fault with the hotel itself. Great job, guys!

5 by Review source

We stayed for three nights: check-in and out was easy, the room was clean and comfortable, and overall our stay was great. We were also very glad to have working air-con as it was pretty hot! The only slight disappointments were that there was only one extra pillow for two people, but we actually didn't end up needing it and I'm sure they would've provided an extra one if we had asked. Also, the towels weren't as soft as I would've personally preferred, and there were only two big towels, meaning we had to use the same one as a hand towel and also for when we showered. These were minor things though and didn't affect our overall enjoyment.

4 by Review source

Checked in online which was easy & straightforward. Our room wasn't ready when we arrived (we were an hour or so early) but they offered to store our bags while we had a look round the area & stopped off for a drink. The room was clean & comfortable perfect for our 2 night stay. One stop on the tube from Waterloo so a perfect base for major concert venues & places of interest. Check out was as easy as check in, received an email early morning thanking us for our stay & advising that we could leave the key in our room if we wished. All in all easy & stress free. We have stayed in this hotel before & will definitely be coming back.

5 by Review source

We like Ibis. The rooms whilst not spacious are comfortable and have reasonable storage space. My wife finds the 'pod' bathroom very user friendly.Easy walk in shower and close and well lit mirror above the wash basin. Breakfast can be busy but we were directed to a table quickly. The staff kept the buffet well stocked and it was good to have nicely poached eggs instead of the stodgy scrambled mess one often finds.
The highlight of our stay was complimentary glasses of bubbly after our Italian waitress from Turin learnt that were were celebrating our wedding anniversary. Thank you.

5 by Review source

The staff were exceptional, friendly and helpful right off the bat. We had just travelled over from Australia so it was nice to have our room already ready when we got there. The room was bigger than expected, and the shower was reasonably sized. There's a good breakfast menu and they offer a selection of 'to go' breakfasts in small tubs which we found very handy. The hotel is right next to Southwark subway station on the Jubilee line so it was easy getting around and to the airport. It's also a short walk to London Eye. I would recommend this hotel.

5 by Nick Reynolds Review source

I really like it here and I have been here a couple of times. The staff here is very helpful and nice, every hour of the day. The lobby, bar and restaurant areas are great places to relax or have something to drink or eat, and the interior is very modern and it looks beautiful. The rooms are OK, no beautiful interior here. The one thing bothering me the most, is the door to the bathroom. It just isn't possible to close it without a loud bang. The hotel is in an area where there isn't a lot of tourists, which is great. The tube is a short walk from the hotel.

4 by Review source

My Fiancé and I had a lovely two night stay.

the room was clean and we loved the wide open shower.

I would have given a score of 9 ....but there was a problem with the bed.

It was very comfy the sheets and pillows were lovely and soft.
but when we sat up and leaned back on the back board to watch the
TV or read a book the bed would slide across the floor because it was so light.

it was very annoying and made it hard for us to relax at the end of the night.

but apart from that it was still a nice stay

4 by Review source

My favorite hotel I've stayed at on my trip to London/ Paris. Friendliest staff, most accessible and comfortable hotel bar (dinner at the restaurant could have been better). Had everything i needed but what i enjoyed most was the boat- like bathroom. It just seemed so unique and cool to me. Not sure if all the rooms are like that but the fake wood floor that's tilted towards the drain so that you don't even need anything separating shower floor to the regular bathroom floor was enjoyable. Good location too, right next to an underground and the Thames

5 by Dominic Marino Review source

I stay at this hotel a lot and now almost feel like it's a second home! I always feel very welcomed and relaxed when staying and the staff are very attentive and friendly. My only gripe is that the price of staying seems to be rising very fast and I feel I shall no longer be able to afford the Ibis. Within the space of a couple of years my average price paid has risen by 20-30% and even with my Silver status I am now getting quotes for a stay of approx $250 which means my next trip to London I will not be staying with you [staying on Gower St for £120 B&B!].

5 by Review source

Check in experience not good, told room not ready. 7-8 other couples told the same but all got checked in before us even though we arrived before them as well. Although a complimentary drink voucher was given to us to say sorry which was a nice gesture. Bar staff very friendly. Rooms not worth £130+ as very basic and bathroom reminded me of the sort you'd find in a caravan. Pillows/bed not great either! Definitely not as comfortable as it made out on one of the leathlets. Clean overall. Walking to the main things in London from the hotel quite long.

4 by Review source

The lobby and restaurant are very stylish and all very modern. Staff are helpful. However, our room, which was an accessible room (although we did not require this facility) was quite poorly laid out with narrow single beds crammed very close together and their movement limited by small bed side shelves, and was overall quite cramped. I think a guest with mobility problems or a wheelchair user would really struggle. We did the best we could but had to use an extension cable to charge and have access to our phones overnight (which we required).

3 by Heather B Review source

Nice staff and great location. BUT, the beds are as hard as rock. The floor was more soft than the beds, and my daughter would have preferred sleeping in the bathroom, if it wasn't for the next point. I managed to bruise a rib, during one of the sleepless nights.
Secondly the room was extremely cold, and most evenings we had to stay under the covers, just to be able to stay in the room. The heater couldn't warm more the one meter away from itself, so the rest of the room was about the same temperature as outside.

2 by Per Nielsen Review source

It's was okay but could be better. Great breakfast. Uncomfortable bed. Customer service could be improved from staffs , especially communication. I spoke to the receptionist on the phone for a thoothpaste and was told over the phone that ' I am too busy' not very appropriate. Otherwise, breakfast staffs were very welcoming , especially 'Nina' who kept asking us about our stay, she gave us an excellent service that we will never forget. Please pass our thanks to her. The hotel was clean and welcoming.

3 by Review source

Nice room, clean. Polite and nice staff. Very good breakfast! My last day at the hotel was of coarse affected by the terrible attack at London Bridge. I noticed that the staff where affected, which was perfectly understandable. But I believe the staff need to train how to deal with such situations and I suggest that they learn how to act under such conditions. As a member of the staff you need to stay calm and and explain to the guests what has happened in a more professional and rational manner. Overall the stay was good!

5 by Review source

This was the third time my wife and I stayed at this hotel, and definitely not the last. What makes us return is:
1. Location. Very easy to get to any part of London by bus, Tube, train - or just by walking.
2. The young, enthusiastic staff. They sometimes mix things up, but they are always willing to fix any mistakes. Hello, Yohan :)
3. Good value for money. We have stayed in so many London hotels through the years that were totally overpriced compared to what they actually offered. Not so at the Ibis.

5 by Review source

Was staying here with a friend for the new year, first time in london.

Decent price.

Place is clean, rooms are quiet (as requested), but the space is bit small.

The staff were very helpful and nice.

The location is also good (stores and restaurants are close)

And the blackfriars bridge is near in case you want to see the new year fireworks.
The station is 2 minutes walk away.

Would totally recommend for a short stay (10 days or less).

4 by Waleed Alsaleh Review source

We spent one night at Ibis Blackfriars and were impressed from the start: speedy check-in, friendly staff, pleasant surroundings.

The room was clean, compact and comfortable.

The choice of foods offered for breakfast exceeded expectations: pastries, cereal, cheeses, meats, the full English... Beautiful.

Check-out was hassle-free and there was disabled parking just around the corner (a bonus when you're on crutches, as I am).

We will definitely be back.

5 by Review source

Terrible customer service. Every staff member we encountered had no idea what was going on. I booked a room with 2 beds and paid extra for early check in. The room had only one bed. This was finally fixed but then there were different messages from each staff member. One informed us of an included continental breakfast and when we went the next day we were told there is a charge. There is a total lack of communication and professionalism. We are very disassponted in our stay at this hotel.

1 by Review source

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