Premier Bikes - Whitecross

Motorcycle Dealer

Address

Address

Corner House Garage, Whitecross, Wootton, Boars Hill, Abingdon OX13 6BS, UK
premierbikes.com

+44 1235 519195

Reviews

Reviews

4.5

Based on 50 reviews.

 

Agregated reviews (50) Premier Bikes - Whitecross

  • 1
  • 2
I have just picked up my CBF1000 and want to leave some positive comments for these guys. First of all when I arrived at the station, I was told to give them a call and they'd come and get me, sure enough, they did, when I arrived I was offered a coffee strategy away, Andy the salesman, logged on to the tax site and taxed the bike for me (using my card details of course), he even printed off a receipt. When he took the bike out the front he noticed there was hardly any fuel in it so put a load in, even though a garage was just 20 meters away. Bike was exactly as described and I have just rode to Brighton with a smooth ride as expected. So customer service is spot on and if they are too busy to talk to you then that is probably due them spending time with other customers due to being friendly and helpful.

I cannot say anything on repairs or servicing, but should it ever happen, I will again leave relevant feedback, be it good or bad.

Before the sceptical ones amongst you start, I have nothing to do with these guys, I live in Brighton and am a teacher.

5 by Review source

Deal completed as promised, but they didn't fit the crash bars before delivering the bike. When I questioned when they could be fitted it was said I could wait until I bring the bike back into the garage for a 600 mile service.

This seems unreasonable on a 125cc bike for a learner.

EDIT: Just had a call to ask if I could either fit a tricky component myself, or ride a hour and half each way to get it fitted. This was with knowledge that I have just passed my CBT.

The caller also decided it was a good idea to lie over the phone and suggest that I was told that the crashbars was not going to be fitted.

I certainly would not suggest dealing with Premier Bikes as they unprofessional and rude.

EDIT: I had incorrectly stated that Darren was the caller in a previous edit. This was the not the case. Apologies to Darren. My interaction with Darren was professional and efficient, which is why the encounter above was surprising.

1 by Mark Wallsgrove Review source

The guys at Premier have always been great, offering very good quality quick servicing in a friendly and hospitable atmosphere, and sharply priced used bikes in top condition (I bought a bike from them a couple of years ago), but I have to say that they went above and beyond for me yesterday. After buying a cheap second hand Yamaha WR off eBay and using it at a local motorcross track, I was riding back and the chain snapped just outside Didcot. After a quick call to Darren (salesman extraordinaire) I was picked up 25 minutes later by Andy, and the guys in the service department sorted me out with a new chain whilst I waited and even managed to sort me out a spare clip for my Airoh helmet as well. Saved my bacon and continue to impress with speed and quality of service. Thanks again guys, and I look forward to the Wooton store opening.

5 by Review source

Its a thumbs up from me !
Excellent, well run, Old school dealer, but with modern facilities.
Smooth buying experience from start to finish when purchasing 1290 Super Adventure S. I dealt with Stuart in Sales and he was very professional and helpful throughout. The after sales team to date..ditto !
I am new to KTM ownership and have to pass my nearest multi franchise dealer that also sells KTM`s, and ride for another hour to get to Premier bikes. I believe it is worth it for the sort of service and knowledge they can provide(that the aforementioned dealer from previous experience I know would fall down on). Previous experience of buying a second hand Yamaha from them several years ago also instilled me with a sense of confidence in the way that Premier conduct business.

5 by Review source

One of the best bike dealerships I know of. As a loyal customer, I go there for anything I need, whatever it may be. I've purchased my KTM Duke, all my KTM PowerWear gear and KTM PowerParts spares directly from KTM via here, and I've never had any problems with the actual transactions. Any problems that have since arisen have been swiftly dealt with professionally. The prices are very reasonable, the staff are friendly, the service is top notch and I for one couldn't be happier. I love and live KTM, and Premier Bikes is my central hub. Highly recommended to everyone.

5 by Elliott Webb Review source

I test-rode a bike from this dealership, and was very impressed by their customer service and showroom facilities. I didn't end up buying, so cannot comment on the sales process, but every other aspect of my visit was very pleasant indeed. They stock a varied range of bikes, and everything is well laid-out.
I visited with a (non-biker) friend, and he too felt that the dealership's facilities and attitude were decidedly above average, from a visitor's point of view.

5 by Manik S Review source

I recently bought a duke 790 and had a problem with an leak. They quickly booked me in and took a look at the issue. It was later found that the issue was potentially overflow of oil. The drop off was only for them to check the issue as they were very busy, but I came back and they had replace all parts and also done the first service as I was fast approaching the 600 mile mark. Absolutely fantastic service from Lee and the team who sorted out my bike. I will be back soon.

5 by Review source

Staff are very judgmental. Walking back from the gym I thought I'd pop in for a look as I've always wanted the exc 250 f. Because I'm in my early 20s and was wearing a tracksuit the staff didn't want to know, I tryed to make a conversation but just had snappy short answers and then I could feel there eyes watching me every where I went in the shop. I'll just stick to Yamaha as there more down to earth!

1 by Review source

Found them to be an excellent dealership so far.
Purchased a new Superduke 1290 and they were one of the few dealerships who actually responded to my email enquiry and within a couple of hours.
Didn't do the hard sell and offered me a good deal and left me to make up my mind.
Communication was excellent and the bike has been out of this world (so far). Would definitely recommend.

5 by Review source

Bought my bike there.
I ate two stars due to poor internal information exchange. I booked a service and when I got there tired after my night shift, wet like a rat cause of rain the man at the counter told me that my booking does not appear in the system. They did the service, but I spent there far more time and was disappointed. Remember with whom you speak ;)

3 by Review source

Had my KTM 690 Duke serviced by Premier Bikes today. I live in Swindon and had a choice of going to Didcot or Tewkesbury. No particular reason why I opted for Premier Bikes but am glad to say that I was very pleased with the service they done on my bike and the friendliness of the staff. Will be using them again in the future.

5 by Review source

I passed my CBT and came straight to premier bikes to purchase my 125 Duke. Paul was fantastic and had already prepared everything for me to get going. Cant recommend this place enough. Really friendly staff and they are very knowledgeable on all thing KTM and motorbikes.

5 by Max Ricketts Review source

Went to look at a KTM 690 duke r. The new shop location is so much better and a great place to ride too. The Sales guy was very helpfull to show me the full range and even sorted out a test ride on the day. Great service and communication. Will have to go back.

5 by Review source

I'm not a biker, but my friend is. This place had a great waiting area for me while they were off test riding: usb charging, wifi, free hot and cold drinks, clean loos. Felt very welcome. No comment on the buying experience, I was not involved at all.

5 by Review source

Now that's service. Okay so I didn't buy this time but less than ten minutes after my web enquiry they called to let me know the bike I was interested in had been sold. There aren't many that would do that nowadays. Thanks for the call guys

4 by Review source

All the staff at Premier Bikes are knowledgeable and helpful with any questions asked. They've got an excellent range of brand new KTM models and a good selection of quality used motorcycles. They're always busy due their fantastic reputation!

5 by Ian Cooper Review source

Took the 1290 superduke r out for a test ride today. The staff were great, chatty but not pushy. They even offered me the opportunity to take another bike out. Made my day.

5 by Review source

Brilliant motorcycle dealer, really nice people who are bike enthusiasts are honest and know the brand's really well. You will always be welcomed at Premier Bikes.

5 by Review source

Twice I've asked the pays dept. to order a spare key for my Givi top box (they are a dealer for them) yet i never hear back from them

2 by Review source

I only visited to look around, but it had a great selection of new and used KTM bikes, plus a small selection of KTM clothing.

4 by Paul Jones Review source

Another dealer with busy sales staff, that don't get out there chairs when a buyer is looking round with cash in hand.

2 by Mille Man Review source

I was very impressed with this place,very clean and tidy and the stock levels were very good...looks to be well managed

5 by ruturno dahandla Review source

KTM, KTM and more KTM.
A dealership that focuses on KTMs and has demonstrated their knowledge and professionalism.

5 by Review source

Excellent service from Darren/Andy and the team. Cannot speak highly enough of their service and professionalism

5 by Review source

These guys are always happy to help no matter what. Whether buying a bike or with service a great dealer.

4 by Review source

great service, and great guys with a passion for bikes, really know what they are doing

5 by Review source

Great KTM dealer. Good service and very capable staff. Coffee is good too!

5 by Iain James Review source

Good people to do business with. Just brought my second bike from them.

5 by Review source

Very friendly staff and a great selection of bikes, well worth a visit

5 by Barry Stuchbury Review source

Best KTM dealer. Friendly professional. Great range of bikes.

5 by Review source

  • 1
  • 2