Clearly Aquatics - 79 Cootehall Rd

Aquarium and Pond Supplies, Pet Store, Pets, Pond Fish Supplier, Tropical Fish Store

Address

Address

Dicksons Garden Centre, 79 Cootehall Rd, Bangor BT19 1UP
clearlyaquatics.co.uk

+44 28 9185 2277

Reviews

Reviews

4.7

Based on 26 reviews.

 

Agregated reviews (26) Clearly Aquatics - 79 Cootehall Rd

LUDICROUS RETURNS POLICY TREATS CUSTOMERS LIKE CRIMINALS. I am Severely Disabled with Mobility restrictions, yet I try to get to Clearly Aquatics as regularly as possible. All was good while I was spending an average of £150 per visit however the mood became darker when I had a low cost fish die during the 24 hour guarantee period. As I thought I was a good loyal customer I took photos of the fish beside the receipt and phoned to report the loss. I expected a fair civil response but was sadly mistaken, rather I was treated with distrust and hostility as if trying to commit fraud rather than merely seek my legal entitlement. Compared to my average spend of £150 I did not think £7 or so was anything to cause such an episode where I was left feeling distrusted and humiliated by the staff member who demanded I bring the dead fish over along with a sample of tank water. Obviously they were trying to blame the water in my tank to avoid replacing the single fish. I explained quiet logically that all the other fish I had bought from them were still living happily in the same tank so the water was fine. Still determined I was trying to commit fraud the staff member insisted that no matter how much I spend or what fish are in the tank , it was their policy and they were sticking to it despite my sales history and ignoring my SEVERE DISABILITY and known mobility issues. This is a RIDICULOUS POLICY TO ENFORCE ESPECIALLY WITH LOYAL CUSTOMERS WHOSE TANK WATER IS OBVIOUSLY OK WITH NUMEROUS FISH LIVING SAFELY. I found it OFFENSIVE and HUMILIATING to be treated like a CRIMINAL and have RIGHTS IGNORED BOTH AS A CUSTOMER AND AS A DISABLED PERSON. This £7 fish or whatever it cost will be a BIGGER LOSS TO CLEARLY AQUATICS than to me. They can keep the £7 as they must need it more than a Severely Disabled Loyal Customer. I wish them good luck with it and I hope it brings them the rewards it deserves. As the saying goes BUYER BEWARE especially from this place.

1 by John UNMIK Review source

Excellent Aquatics shop for all you needs, from Ornamental Coy to Goldfish, newts and shrimp. Absolutely wonderful, knowledgeable and helpful staff who are willing to spend as long as it takes with each customer to ensure they get exactly what they're looking for. I come back here time and time again.

5 by Review source

If you want anything for garden ponds this is the place. From small to ginormous they have everything you need. A huge selection of fish, from small to large carp. Also will give advice on the best way to do what ever you have ambitions to do. Very good spot.

5 by Review source

Well stocked with both fish and equipment . The staff are very knowledgeable and happy to answer any questions you may have . Well worth a visit

5 by Review source

Fantastic selection of well looked after fish and coral aswell as a vast amount of equipment and supliments and the best koi carp in the uk

5 by Review source

Now stocking full range of Koral Sea goodies and corals etc. This place is growing steadily.....keep up the good work.

5 by Mitch Cardy Review source

Great expert advice, excellent tanks, fish and accessories. You don't just buy fish ..you buy experience. 5

5 by Review source

The knowledge of the Koi gentleman was fantastic...just a little disappointed with layout of the place.

4 by Jo-Ann Bantting Review source

Great staff, love the big carp tank in the middle of shop. A huge variety of tropical and marine fish.

5 by Review source

Very helpful staff. These guys have time for their customers and are growing year on year.

5 by Review source

Really nice fish and tanks look very well kept and clean. Friendly staff.

5 by gordonkerr01 Review source

Good variety of healthy fish and all you could need for a pond or aquarium

4 by Tom Quirey Review source

Excellent store helpful staff plent of variation in stock will use again

5 by Review source

Another excellent aquarium shops for marine fish freshwater and corals

5 by Review source

Great staff with good knowledge. Friendly place to visit.

5 by P Grinnell Review source

Good range of fish here and you can feed the massive koi

4 by Gary Stewart Review source

Very knowledgeable guys with a great selection of fish!

5 by Review source

Lovely fish shop. Great selection of fish

5 by Niall Ohalloran Review source

Good, polite, friendly service. Thanks.

5 by Review source

Good selection of fish at a cheap rate

5 by Review source

Excellent service. got what I wanted

5 by RICHARD ROBERTS Review source

Brilliant wee tropical fish shop

5 by Review source

Excellent staff very helpful

5 by Review source

Good selection of fish

3 by Jason Peacock Review source

Very helpful staff.

5 by Review source

My fav shop.

5 by Darren Cardy Review source