Bella Italia Reading Oracle - Reading

Italian Restaurant, Family Restaurant, Restaurant, Western Food

Address

Address

Oracle Shopping Centre Unit 11a, Reading, RG1 2AT
bellaitalia.co.uk

+44 118 956 6963

Reviews

Reviews

3.2

Based on 88 reviews.

 

Agregated reviews (88) Bella Italia Reading Oracle - Reading

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So went to Bella Italia Reading for what I was hoping would be a quick breakfast before shopping this morning having previously been to other branches and recieved excellent service. The restaurant was empty and we were sat straight away but then had to wait 15 minutes for our order to be taken and a further 15 for our drinks to arrive with no apology or explaination from staff. After having been sat there for 40 minutes and still waiting for our food, in which time other customers had walked out due to the lack of service, food had been left sitting on the pass for 10 minutes and there had been complaints about the food and wait times from other guests. If the restaurant had been busy this may have been more understandable but there were only 4 tables. We asked if our food was coming and they said it would be out soon and they said it takes time due to all food being cooked fresh, no fry up takes 40 minutes to be cooked unless you are slaughtering the pig for the bacon, but eventually when it did arrive one meal was wrong and the other was practically inedible. There is no way that bacon was cooked fresh, it was like chewing old boot leather. The manager told us she was short staffed because someone had called in sick, the waitress was new and they had already had a busy breakfast service but offered no real apology for the appalling lack of service just excuses. We left hungry and only paying for our drinks but even then the manager had an awful attitude. As someone who worked as a waitress for many year I would be ashamed of myself for having offered this level of service and I was shown a lot more respect in Starbucks where I had to go get food after this whole horrible experience. Do not bother coming here, you will thank me later.

1 by Review source

Not a great service. My partner and i went out for lunch on a Sunday, so you would expect service to be quite good and not to busy, but it wasn't.

The ordering of food and the starters came out pretty quick. So far so good. For an unknown reason it was only the mains that was the issue. Waiting almost 40 mins we decided to ask the waiter 'Do you know when are mains are coming'. Further 10 mins later the mains turn up.

I couldn't help to notice, but some of the staff were standing around and chatting about something. Not paying attention to detail was the main theme here - drinks were nearly empty and people were looking around for assistance.

After the meal was finished, i was expecting the waiter to ask us 'would you like dessert' or 'something to drink'. Nothing!!.

Some re-adjustments in staff co-ordination, attention to detail and offering more service to customers would be essential in this particular restaurant.

2 by Review source

This has to be the worst 'service' I've ever experienced in a restaurant. I just wanted a simple glass of beer. After a 10 minute wait the waitress came over and we said a pint of Stella Artois. She wandered off. 10 mins passed and still no beer. Then she came back saying 'What was it you wanted again?' 'A pint of Stella Artois' She wanders off again. 10 more mins pass and still no beer. Then a waiter comes over who has been sent by the waitress saying 'How can he help us?' Is this a joke? If the waitress didn't understand why didn't she ask at the time. I mean wait at our table until she understood what we wanted not wander off completely clueless. As it was I would have had to ask 3 times over a 30 minute period for a single pint of beer. It wasn't even busy!! I was disgusted and left. The least Bella Italia could do is employ people who speak and understand English. The worst place I have ever been to at home or abroad. Truly abysmal.

1 by Review source

My husband and I, together with our daughter went for a meal on Thursday evening and I can honestly say I have never not enjoyed a meal as much as this. The food was awful and I mean really awful. The chicken looked like a piece of sandpaper and the waiter actually advised my husband to order a sauce as it would be 'extremely dry' otherwise. The advise could not have been more apt. However my husband could not use the sauce as the board that his food was served on was split and broken. The meal I ordered was only just warm and my daughters meal was no better. They then decided to order a dessert as at least they could enjoy this and at this point the waiter advised that half of the ingredients on the menu for the desserts was unavailable but they would make it up with a substitute. They were nothing like the advertised menu dessert. We actually could not wait to leave and we would never want to repeat the experience again. A really disappointing experience.

1 by Review source

I'm a Sunday regular as my son likes it and there is usually a free kids meal for a full paying adults meal which makes it good value.

The food is generally good but quality is occasionally inconsistent and cleaniness is average, quite often the floor looks like it could do with a little sweep and a few crumbs on the seats.

Service can be slow for Sunday lunch and occasionally I have had to chase but I've also had some friendly service where they interact with my son.

The ice cream cart is popular with both my children especially the various toppings making it a little fun for them. They so have a child table sheet and rainbow crayon pen which they find quite novel and entertaining.

3 by Calvin Chong Review source

I made the mistake of attending this establishment on a Sunday when apparently The Oracle has its weekly evacuation, something I wasn't aware of until I noticed we were the only ones present. This became increasingly worrying when I asked to add a discount Bella Italia was advertising to my bill, which for some reason prompted such an aggrieved response from the wait staff, I was worried there'd be no witnesses to my murder. The pizza was tough and overcooked and the cocktails were incredibly poor despite them costing more than a map to the Holy Grail. Wouldn't recommend

1 by Review source

Six of us ate there, they forgot a starter and forgot a main course, took over 2 hours to get our food and eat, food had obviously been sat under hot lamps for far too long and had to fight to get a discount for the shockingly atrocious service. Altogether a terrible experience which caused our team to be an hour late back to the office. The only reason I'm giving two stars and not one star is because they did give a 50% discount and a free round of drinks, though I did have to insist on the discount. I definitely will not be eating there again or recommending it to anyone.

2 by Review source

I went here for my birthday on the 8th December 2017 with my family. We booked a table for 6 but were sat at a table for 4. All six of us are adults and as a result it was ridiculously cramped. I don't like feeling like I've been mugged off at the best of times, but especially not on my birthday! The food took a long time to come and I just wanted to get out of there as soon as possible. I would advise anyone going here as it's clear to me that even the absolute basics of customer service are neglected. The food itself was nothing special.

1 by Review source

I visited this chain with a large party with a promised 50% discount that was later not accepted alongside further refusal of NUS discount for students. As well as this, the manager was rude and unapproachable and attempted to throw away cake that had been paid for by the hosts. The service was appalling, specifically the manager who ruined what would have been a lovely and memorable 21st celebration.

1 by Review source

Food was pretty good for a chain restaurant, but, the staff seemed a little too busy, so, they couldn't provide us the service we expected. We were left with empty glasses on the table and not asked if we wanted another, but, the food arrived fairly quickly. Our experience would probably be a little different if it wasn't a Friday evening! Decor and location is good, though.

4 by Luke Barklimore Review source

The place is fine, however the service is a bit slow, unless you want to spend the time having a conversation etc it's going to be hard to eat, pay and leave. The food looks greats however to my personal note I wouldnt say it's all that, on to the bland side for me, portions are okay but I would have left hungry if it wasn't for the beers.

3 by Kunal Sajnani Review source

Don't book here. Waited over an hour for main courses. Two were lukewarm 2 didn't arrive until an hour & 20 minutes had gone by. Orders were wrong despite being pre-ordered! Not a good experience at all. Definitely would not recommend. One order was a burger which was even wrong. Avoid at all costs.

1 by Review source

Went to the Oracle branch recently for dinner with the family. Disappointed with the pasta dishes. Not only were they slapped down on the table by the unfriendly dark haired waitress, they lacked real taste. The next night we had some Costco pasta at home and it tasted much better for a mere fraction of the cost.

2 by Review source

Fantastic restaurant! One of my favourite in Reading. There is a new menu and the food is great. Stuff is really kind and helpful. The atmosphere is amazing. If you go online you can download 40% discount code from Bella Italia website and enjoy a delicious meal for a really low price. Overall a great place

5 by Vasil Ralchev Review source

I would say they need to be little more quick and little bit more friendly too. Food quality is good but could be better. I like some of their pizza. They should knock down the drink cost. Decoration is attractive. A lot of students goes there very often. My visit was like above average experience. Nice 1.

3 by Md Y Arafath Review source

The food was good, I had pasta bolognese and my girlfriend had lasagne, in both dishes we had beef chunks, it was good but some pieces were just unchewable, they were either too 'gummy' or too hard to chew. except for that the food was good and I like the inside of the restaurant.

4 by Review source

Took 40 minutes to serve a simple bread starter which was under baked. The mains arrived after an hour, one dish was wrong and had to be sent back. The other pasta dish was ok but lacking flavour. I was also served a drink I never ordered. It was a quite Sunday but staff were slow

1 by Ian Ellwood Review source

The calamari was excellent. The pasta, however, was quite lackluster and didn’t meet my hightened expectations after a brilliant calamari starter. Staff were friendly & professional. All in all, a decent night out, but not the best Italian out there.

3 by Review source

Some staff were quite friendly but the majority were not. The pizza was nothing special, and the fries were all too crunchy and overcooked to enjoy. My friend also complained about her ravioli. Below average and not sure if i'll be visiting again.

2 by Maria Review source

Went to the Oracle branch recently for dinner with the family. Disappointed with the pasta and pizza dishes. And service was just awful dont evan desever 1 star
Horibale service just feel why did i bhought my family here?
Never again...

1 by Review source

I have been to Bella Italia more than once,

Stuff are nice and would recommend those two plates, the pasta is not really Italian, but I liked it so much

Gamberoni
Pizza Margarita with onion + garlic and Mushroom

4 by Review source

Went there for lunch today (13/02/17) ordered at 1235... got the food at 1325... almost an hour! Not impressed. Waitress was very nice. The food was okay. I don't think I will be going there again. Pity I used to enjoy it.

1 by Review source

Nice, standard, family-friendly Italian restaurant, as with others in the chain. Service was on the slow side. Took well over 2 hours for 3 courses. Nothing to complain about but nothing to write home about either.

3 by Margaret Ford Review source

Went for a mid week dinner for 4. Food was simple but tasty and waitress who served us very nice. Thought menu was a little overpriced but we used an online discount code (30% off) which balanced it out.

4 by Kamila Kamila Review source

Absolutely shocked this morning. Went into Bella Italia to try out their new heavily advertised breakfast to be told we would have to wait half an hour as they were receiving a delivery. Really???

1 by Review source

We arrived before opening time but weiter offered Coffee. He took our order informing will be ready as soon kitchen will start.
Breakfast arrived in next few minutes. Very nice service

5 by magdalena g Review source

I had lunch here on a weekday. The place was 3/4 full, service was reasonable and the meal was served in a respectable timeframe. I ordered the Pollo Piccante pizza which was very enjoyable.

4 by Ed Truman Review source

Waited nearly an hour for my food then when it came it was cold !! Tasted awful . Camberly store is so much better than this by far . Staff were so rude to us !!! Wont be coming back

3 by Review source

Good food, great service staff, awful awful Manger, refused all previously promised student discounts to swindle money from 55 students including official NUS cards, woukd not recommend

1 by Review source

Great food - tasty with an element of home cooking. Long wait but we were told this before we ordered and as it was a sunny bank holiday we had a delicious Italian beer while we waited.

4 by Review source

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