Macdonald Burlington Hotel - 126 New St

Hotel, Vacances



Burlington Arcade, 126 New St, Birmingham B2 4JQ

+44 344 879 9019




Based on 201 reviews.


Agregated reviews (201) Macdonald Burlington Hotel - 126 New St

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A charming and traditional hotel right in the city centre, directly opposite the new street station and with the new metro train running between the two. A big room and bathroom for just me in a twin, with tea and coffee making facilities, free shortbread and still water in the room. Clean quality towels and bedlinen and nice toiletries. The staff were very friendly, helpful and welcoming, and the public areas such as the reception, grand looking marble stairs and dining room with twinkling chandeliers were lovely. The bathroom glass door had a dirty blackish mark about halfway down that rubs off on my hand. My inner bedroom door had black marks. The dated carpet had marks or dents in a few places. The tv didn't work but a lady from reception did try to fix it. She succeed but then it failed again so I had to keep fiddling with the ariel. My dinner was tasty but my steak was over cooked and not cooked medium rare as requested, and the meal was small. My breakfast I'm glad my work paid for as at 17.50 full price I'd feel it was overpriced for the amount you get. They can't help my sleepless night due to the noise from the trams, but without adequate sound proofing from the outside noise, I barely slept at all. It really won't take much to fix the cleaning of doors and maybe thinking about replacing stained or dented carpets when viable, so not a big thing. They may want to think about menu prices with quality and portions though. At the least, just not over cook a steak in the 'steakhouse' restaurant.

4 by Review source

We went here for a christmas do and stay over, Easy enough to find but if you drive don't take the car here take public transport as parking was evil! We had to park about a mile away from the hotel and there is no sign posts on how to get there but its right opposite new street station.

The reception area was nice the room was dinky and our room which was 330 was over looking the german market. We didn't really hear anything as we came back so late from the party that was weak as hell. The DJ played reggae to Bangra to 80's! how does that even flow and he wouldn't take any requests for upto date tunes from a colleague.

The food was average at best don't start me on the Breakfast a paltry portion for an English breakfast. I Did however manage to get a hot chocolate with my breakfast exceptional. Service by the staff was great no issues at all.

However we just arrived to the hotel and was approached by a porter who overheard us talking about breakfast, then proceeded to tell us not to eat it as its not worth it and to go to mcDonalds! WOW

I am giving it a 3 star average as the service staff were great the other parts let it down for me.

3 by Nathan Francis Review source

Noise wise the hotel suffers from its central location... which of course is also in some ways a huge bonus, it is right next to new street station. Some of the plumbing needs updating, my room had a noisy vibration... no alarm required at 6am the pipes did it for me. Breakfast, however, is where it falls down. They take ages... table service only for hot food which they don’t have the staff for... so it is slow and they come across as unprepared and unprofessional which I am sure they are not. The staff are very kind and apologetic... as I say not their fault... I think the management need to review their policy. Good quality when it arrived although too small... they ran out of some items at the buffet...had to ask eventually... and it was delivered... this should not have had to happen... take note management, you do not have enough kitchen and waiting staff to run breakfast the way you do well!

2 by Matthew Lodge Review source

The hotel is perfectly located, however you have to walk to it because the road stops about 100 meters from the front door. The New Street train station is across the street (you can't hear the trains), the Bull ring market and shopping center is at the end of the road and there is a Tesco metro grocery store @ 100 meters away. With that said let's talk about the hotel. The pillows are flat, the beds are overly fluffy (messed with my back), no washcloths in the bathroom and you have to use your key card to turn on the electricity. They do have air conditioning in the rooms, nice mini fridge, no self laundry serves, no microwave, and access to ice is at the bar. The breakfast and continental buffet is wonderful and very good. The selection is quite extensive. The Check in and out were very simple. There are a lot of excellent pubs, shopping, and restaurants within minutes from the hotel.

3 by Mercon Wilton Review source

The location of the hotel is great - right at the north exit of the Birmingham New Street Railway Station. The room is very spacious for a city centre hotel, and very well facilitated - cabled TV, built-in fridge, bottled drinking water, tea/coffee making items, complimentary toilettes, disposable slippers, ironing kit, hair dryer and compact safe are provided as standard. WiFi is available everywhere and easy to connect to, without any hassle of registration or limit on number of devices per guest. I stayed here for a conference, and was very happy about the quality of the catering, too. The only negative feedback was the noise from either the railway or the construction work outside my windows at night - I was weaken up several times in the evening. Overall, I think it is a good value for money for business trips.

4 by Chun Lin Review source

Noisy, unhelpful, very average food.
The big front rooms allocated to us overlooked main railway station, so before we unpacked I pointed this out to the concierge. He suggested that it would be OK, give it a go, because other rooms would be noisier!!
Screeching trams directly in front of the hotel and below our room, station announcements throughout the night followed. We had to move next morning but next room had a plumbing 'whistle' that had to be adjusted the next morning. They knew what it was straight away. Two nights sleep lost.
Checking out, they charged us for a breakfast that was before our arrival date.
Couldn't un-recommend this place highly enough

1 by Review source

Really quite horrible.

This place is close to the station. As a hotel, however, it fails on most fronts. The rooms are small, grubby and fairly unpleasant all round. There was a nasty stain on the carpet.

The bar consists of a few seats in a corridor. The restaurant is open to all, so I shall only review breakfast, which was the usual pricey affair but was OK, with plenty of choice.

This is an expensive place, and not a steal at even half the price. Only even remotely worth it if circumstance has forced you here, such as my need to catch an early train. Even this shall never be enough to bring me back here. It is a disappointing, slightly depressing place to be.

1 by Ben Oliver Review source

Debated between a 3 and a 4 but overall it was a pretty solid stay so. But needs a refurb to be any higher then 3 stars

Good bits: awesome location, great looking building, easy check in and check out, clean and comfy bed.

Down sides: overall the room was a little tired needs a referb, stayed in a suit and would have expected more from a suit, windows in room were locked I like to be able to open them, food ordering to the room stops at 2200 which I feel is too early.

Fire alarm went off at 1am which was annoying!

3 by Tom Dixon Review source

I attended the hotel as it was hosting a vegan fair, I was very impressed with the size of the rooms being used - in fact it was a far superior venue than the second location being used for the same event. The facilities were very good, everything was clean and there were well looked after toilets - which is very important when you are out all day. The location was great, accessable directly from New Street it was perfecy placed for the train station and the shops meaning I didn't have to worry about using local transport or getting lost.

5 by Sarah King Review source

We have stayed here previously and always been very happy. This visit surpassed our expectations! We were given one of the spacious newly refurbished rooms which we really enjoyed. We appreciate the still and sparkling water! Our breakfasts were excellent with service to the table.

The service throughout the hotel is exceptional. Not intrusive but very attentive. Thanks again!

And the hotel is situated in the middle of the city and very close to the station.

5 by Lin H Review source

Chose the hotel due to its location, booked a double room and instead got a room with a small double bed and single bed. Breakfast was ridiculously expensive, so just went elsewhere to eat. To top it all off, the fire alarm went off at 1.30am, ruining a night's sleep. It was a false alarm and then took them half an hour to stop it. The next day, rather than offer any kind of compensation, the most they would offer was an apology! Shameless!

1 by Gavinder Pawar Review source

The hotel has a nice traditional style. The building layout is somewhat unique - sometimes the rooms can be a bit of a distance depending where you are on a particular floor. Staff were friendly although sometimes I felt maybe there should be two people at reception. I only had cereal for breakfast, which was fine so cannot comment on the other options. Room itself was clean, included an iron which was handy and a bottle of sprint water daily.

4 by Shabbir N Review source

I had a decent day in a comfortable tidy room. The hotel is convenient right outside New Street station. The restaurant was decent enough. Breakfast was waitress or waiter served rather thank self-serve buffet style. The bed was old and soft and probably could do with a mattress replacement. But the staff service throughout was excellent and our conference meeting rooms the following day were acceptable too.

4 by Patrick Rice Review source

Attended the Burlington as a conference delegate. The rooms were spacious and the food served was excellent - in small bite size pots and pieces. The let down was the temperature, the room was freezing, and despite our asking for this to be altered, we unfortunately had to endure sitting in our coats, gloves and scarves for the day, which was unproductive to say the least.

3 by Review source

This is a very nice hotel- clean and smart, with exceptionally high quality staff and plenty of small, unnecessary but lovely extras. We had a lovely stay there and will always use it for trips to Birmingham from now on. It's right in the heart of the shopping district, and New Street Station. We were surprised to find such a good hotel at such a reasonable price.

5 by Review source

Friendly and polite greeting. Our room was upgraded when they found out it was our Wedding Anniversary. The room was clean and tidy. The bed was the biggest bed I've ever seen. Next morning the breakfast was excellent. Full continental buffet plus a full cooked English breakfast. Overall can't rate the hotel highly enough. Would recommend it to anyone.

5 by Mark Winmill Review source

Situated in the centre of Birmingham this cosy hotel is an ideal place to stay should you wish to attend an event in Birmingham. Although the rooms are very small and dated, they have a modern bathroom that feels clean and easy to use. The breakfast at this hotel is excellent and the service is excellent too. I would recommend this hotel to friends and family.

4 by Simon Plaisted Review source

Beautiful building! Makes you feel quite grand upon entering. Rooms clean, welcoming and tastefully decorated. Food amazing especially breakfast. The only drawback we found was outside noise during the early hours and early morning. Difficult to sleep as it was hot and we needed window open. Inner city hotel tho, noise has to be expected I guess!

4 by Karen Deasy Review source

Lovely location. Staff very friendly and helpful with where we needed to be. Food was excellent including the breakfast. Nice bar area with a reasonable selection of cocktails. The only negative i would say is the bathroom was looking very tired. Bath panel had paint peeling off and grout and sealant mouldy. Great location for the station

5 by amanda Naylor Review source

Excellent hotel in the heart of Birmingham. Great for a city shopping trip.. loads of restaurants on the doorstep, so didn't use the restaurant there. staff were a bit miserable at times.. No acknowledgment to a 'good morning' from reception staff, just a blank stare... But all in all. Nice place to stay..

4 by Bry Moffat Review source

The main bad points:
- very cold rooms. The thermostat was on max and the room was still below 18 C.
- a lot of noise from pigeons (howling all night long) that it seems have made their home around the hotel.

Otherwise friendly staff and nice decor. Excellent location. Have not tried the food.

3 by Sergiu Destinatus Review source

Not been here before and often in Birmimgham for work. Very suprised. Massive room. Classic style with marble and panelling all round. Literally 20 seconds from New Street station. Breakfast isn't a buffet but was good and served in a quiet breakfast room. Will likely be my default hotel in future.

5 by Joe Flitton Review source

Gorgeous hotel, beautifully furnished, lovely, comfy bed. Went during Christmas Market and had a great view of the market itself. Staff were miserable though... not even a 'good morning' when passing through corridors. Didn't eat at Hotel, so can't comment on food.

4 by Vicki Moffat Review source

Great night at the Burlington hotel, very good food, drinks were a little pricey but not too bad , staff could have been a little friendlier but we were a very large party and they kept on top of the very large number of orders so kudos to them for keeping everything running well

4 by Edward Jones Review source

Gorgeous pub and bar with fantastic and interesting artwork. It's insanely busy though, too the point where buying a drink or finding somewhere to stand let alone sit is an uphill struggle. Expensive drinks, but not much different from anywhere else in central Birmingham.

4 by Luke Clark Review source

Very nice hotel that has been renovated over the years so it's still relatively modern whilst maintaining its charm. The rooms were a good size with everything you could need. Parking was offsite and a bit of a walk but otherwise it's a good hotel.

4 by Daniel Midgley Review source

A good hotel right in the heart of Birmingham and very near New Street train station mean this is a great place to stay when visiting Birmingham. It's right in the centre of the shopping area and easy access to everywhere else via public transport.

4 by Ian Pye Review source

Attended the hotel for a conference. Facilities were excellent, food and drink very good, and staff very helpful. Location of hotel is handy for Birmingham New Street station. The Bacchus bar was very pleasant for a post conference networking session.

4 by John Nichol Review source

Nice hotel, right in the city centre, opposite new street station. Rooms were clean and tidy. Staff were very nice and helpful. Breakfast was good as well. Only issue was the 'double' bed, not comfortable for two adult. Very small bed.

3 by Royston Sampson Review source

This was a very happy stay Our bedroom was excellent and beautiful ly appointed All the staff.were charming. The reception area somehow did not reflect the comfort of the rest of the hotel. parking is not particularly difficult on local street

5 by Review source

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