Europcar Bath - Bath

Car Rental Agency, Business Service, Drive, Home Services, Homes, Tourism, Vacances, Van Rental Agency

Address

Address

Brassmill Ln, Bath, BA1 3JE
europcar.co.uk

+44 371 384 9985

Reviews

Reviews

3.5

Based on 41 reviews.

 

Agregated reviews (41) Europcar Bath - Bath

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Had a plain puncture in a Mercedes that has no spare tire, it took literally one and a half hours of waiting on the phone, being transferred from one clueless rep to another, even more clueless, and full 6 hours for help to arrive. A replacement car was delivered almost 24 hours, so we spent 6 hours waiting with no food or toilet, and lost a full day of our vacation. The original reservation was for a Volvo. V40 estate wagon. The replacement, an Octavia sedan. Nobody at Europcar even bothered to apologise or compensate us in any form. Good bye Europcar. Never again for me, or anybody that would listen to me.

1 by Review source

The company gave my car to someone else even after informing that I will be late to pick up abd them acknowledging it. I paid for my car fully and was expecting it to be there. When reached its not there and now I have to go to Cardiff to pick Rental car up. I am sitting at Bath train station spent 40 pounds to go to Cardiff as my next accommodation is there This is the worst service performance received by a rental car company.

1 by Review source

I was very impressed by the new car we were given. We traveled over 1500 miles in a month and it was comfortable, reliable and economical. The staff in Bath and Glasgow airport were friendly and polite but very busy so there was a small wait, No complaints though as Europcar is obviously a popular company. i would definitely recommend them and I will no doubt use them again

5 by Review source

Absolute Rip off. In Bath and woke up to a flat tyre; apparently it is worth £60 for someone from Europcar to drive 2km just to inspect the car, then the cost of whatever the tyre replacement will be. Such a joke. And then they tell is we're not allowed to put the spare tyre on so we can avoid the £60 call out fee. Never use Europcar of you can avoid it! Ever.

1 by Review source

Excellent service from the crew at Europcar Bath England. Despite being very busy they got through the queue as quickly as possible and maintained a high standard of friendliness and professionalism at all times. They also gave me a great car (a Jeep) that included a satnav which saved me from getting lost on many occasions. Well done Bath Europcar.

5 by Review source

Scammers. I rented a car here for 3 days. I reserved at Expedia for $159 for 3 days - including taxes. After driving to hotel, I realized car was full of cigarette smoke, so I returned it the following morning. Having had the car a total of half a day, my credit card was charged $246.Europcar is blaming Expedia, and Expedia is blaming Europcar.

1 by Review source

Picked up from Europe car bath...Avoid if you can!!!!
-Very unfriendly service
-A few people were refused cars who had booked online but did not pay upfront. Others waiting for hours for their cars to arrive
-Told it was a full tank, it only had 1/5th in the tank!
-Car not cleaned

basically its a mad house

1 by Review source

Shame on #Europcar Express Assistance Service. After more than 3 hours nobody appeared!! I waste my day to finally leave the car on the side of the street and still worst, I lost my flight connection due to this 3 hours discounted of my life. No express and No assistance at all.

1 by Review source

'The pick up in Bath was remarkable in the level of service the Manager/owner put in to explaining the workings of the car. I rent cars frequently and have never had such good attentive service - well done everybody.The little Fiat was a dream to drive.'

5 by Review source

The staff were truly helpful and friendly with a problem Ive had at the time to pick up the car but they fixed it. 100% recommend this rent a car in Bath. The car was really good as well, clean, new and reliable. Well done!!

5 by Review source

Great Car and Great Check-In and Return. A 10 pound cab ride from the Train Station but we were pleased with everything and they were open on Sunday for return. We will rent from them again.

5 by Review source

Nice, friendly accounter, who gave me the car in few minutes. I also got a free upgrade to a larger car with GPS, which was useful. Be careful that the refill fee is HUGE.

5 by Cippo Lippo Review source

Great customer service and a neat little car. A quick bus ride from the station to pick up the car so pretty convenient. thank you would rent from you again.

5 by Review source

I would never use Europcar again. The staff are unhelpful, patronising and incredibly slow. It took an hour and a half to get my car. Go with someone else!

2 by Review source

Rented a car here and that we prepaid, but there were lots of hidden charges when we were to pick it up. Ended up paying £170 for an one day car rental.

1 by Review source

Rip off artists, take money off your credit card for a huge amount when the car was 100% and handed back with a full tank of fuel

2 by Review source

Booked a long wheelbase van weeks in advance only to be rung the day before to be told that the van wasn't available.

1 by Review source

Always reliable, flexible, and accommodating. Competitive prices. Last car smelled of cigarette smoke, otherwise 4 stars.

3 by Charlie Helps Review source

Super friendly and no hassle service. Got an amazing car, better than paid for. Will definitely use again :-)

5 by Review source

Book well in advance. Don't pay up front online. Don't expect to get the car you hoped for.

3 by Ellis Kenison Review source

Dropped my rental off here out of hours, no hassles but a bit of a walk back to town.

4 by Matt C Review source

Perfect. Easy to book, they delivered, and collected the car. made it transparent.

5 by Review source

Very friendly service and fantastic car in excellent condition for good price.

5 by Katharine Barker Review source

Avoid. Rip up off asking me to pay for road tax... and all the usual extras

1 by 0 Review source

Nice staff good services ..liked the delivery collection thing

5 by Stefan Lucache Review source

Quote: 'we are nasty, but not that nasty!'

1 by 0 Review source

A bit hidden if you don't know where to look

5 by Mark Milsom Review source

Don't go anywhere near Europcar. Con artists.

1 by Review source

A little out of the way. Very helpful staff

4 by Daniel, I Am Review source

Friendly, efficient service with a smile.

5 by Phillip McMinn Review source

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