Brick House Bakery - East Dulwich, London

Bakery, Cafe, Coffee, Food Products

Address

Address

1 Zenoria St, East Dulwich, London, SE22 8HP
brickhousebread.com

+44 20 8693 2031

Reviews

Reviews

4.1

Based on 134 reviews.

 

Agregated reviews (134) Brick House Bakery - East Dulwich, London

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This place is overpriced and have no tolerance or customer services, as you can see by looking at the reviews that don't quite fit the desired criteria of the owner, the majority are simply replied with 'troll'... I am not at all surprised by the backlash they are receiving because of the 'crying baby' situation either, to be perfectly honest, they do not know the first thing about customer care, there's no professionalism what so ever! I travel around alot due to my profession and I for one will not be visiting this place ever again, and I certainly wouldn't dare take my child in! Word of advice, children grow up some day, just as you and I did, have a little bit of empathy for goodness sake, ALL babies cry! It's places like this that is turning humanity into a cold bunch of robotic, money hungry fiends!!! The problem is not the child, or the parent who no doubt was most likely flustered and bothered trying to calm her baby, the problem is people who either do not have children, or just have them and par them off to the childminder 24/7, because I am a mother and believe you and me, it's not all rainbows and candy cotton you know! To be perfectly honest, this place is a disgrace and I hope it is boycotted, if only to show the power the customer has, after all there is no business without paying customers!!!

1 by 0 Review source

Hoping to visit as anywhere that respect customers don't want screaming babies 'with that' is somewhere I would pay a premium to visit. As you will see from the ott comments on here from the person who claims (disgracefully ) that they were treated like a black person during segregation for taking in a baby, this claims will insure people who think like that won't go there so has improving the place further and is a bigger draw to me. The fact that they think that if you object to a screaming baby while trying to relax it is the same as racial prejudice says it all about their mentality. It's a screaming baby - even people who like babies don't like screaming ones. I'm pretty sure that if a grown up walked in and started screaming they would be asked to leave. It's the NOISE, not the baby that's objected to! Why should others pay to listen to it? There is bullying go on but not by those that want to enjoy what they paid but those that think tough if they bring a screaming baby - I can do what I want. Think of others for a change!

5 by Review source

Do enjoy a good coffee. Especially in dulwich. Came here instead of going to Nero as it was literally next to it. Found the price to be a little higher than Nero for a much smaller selection. The food menu was rather limited and not great to be frank, had the salmon,pouched eggs and avo, was very disappointed and felt rather betrayed that a simple brunch could go so wrong. Service was a slow and the staff were a bit rude, not hipster rude, more dismissive rude. I asked if the eggs were British and lion stamped as a friend of mine was pregnant at the time, immediately regretted asking that. The coffee wasn’t what I was expecting. Had a flat white which was if you forgive the pun, a bit flat. Wouldn’t recommend the coffee if you’re in a rush. Also wouldn’t recommend the brunch options either given the limited selection. Given the location and what else east Dulwich has to offer I probably won’t be back. However from reading the other reviews, some people seem to love it.

1 by Ravindran Karthigan Review source

First of all the bread is wonderful! Baked daily using traditional methods with no additives or preservatives. On my visits the coffee from Square Mile Coffee Roasters has been excellent both as espresso and flat white. Brickhouse is a local independent bakery that makes everything in house and uses lots of local suppliers like Neal's Yard and Flock & Herd and both of these things are important to me as I like to support the independents! The space is large and beautiful and you can watch the bakers at work from your seat in the cafe area. I would particularly reccomend a morning bun first thing with your coffee and take home a loaf or two as, if you are like me, you won't be able to stop eating it!

5 by Review source

Really tasty Peckham Rye bread with Marmite and butter and a soft Country White with avocado; an original concept of bakery-cafe' and a yummy treat for a sunny, relaxed morning in the lovely East Dulwich.
Now very much looking forward to try their 'award-winning baguette' which, according to the website, 'would give most French patisseries a run for their money'... Let's see!

On the downside, unfortunately the trendy La Marzocco coffee machine isn't all it takes to make a good coffee. Especially as the slightly below-average flat white is priced at £2.80.

3 by Review source

My sympathy and support go to the owners of this bakery who must be suffering because of it. They seem like kind, rational people and the silly rabid, bullying responses of a small number of silly people who weren't there is the most unacceptable aspect of this whole story. Hang in there, this too shall pass.
The baby must have been crying loudly for quite some while for the owners to have asked the mother to step outside, which I believe to be perfectly reasonable. I would have been very annoyed if I was a patron and the mother was unable to quiet her child.

5 by Review source

Seriously, these guys need to up their game. The staff are unbelievably rude and completely disinterested. Got no chat, no smiles, no personality? Then this is the place for you to work. Also, BH are a popular place for people to work from which is great but instead of asking single people to sit at the long tables, they colonise the tables for 4 for hours meaning customers who want to spend money are turned away because there is nowhere to sit. Frustrating service and frustrating place.

2 by Review source

Wonderful cafe, welcoming staff. This is not a place that discriminates at all. I think you needn’t look any further than the foolish individual who compared being asked if they would step outside for a moment to calm their child with racism to decide whether you validate their complaint or not. I find such an individual hard to believe, especially considering the number of mothers with young children who frequently visit this establishment and return time and time again.

5 by Review source

Wonderful smooth and non bitter coffee. Lovely looking bread and if you like a toasted sandwich then come here. Downside was the service. Though busy, if your customer is standing at the counter for 5 minutes and you don't acknowledge them and say hey I will be there in a minute or two I think it is pretty poor service. No apologise for waiting either. Then I had to wait another 5-8 minutes for someone to come make my coffee, again no sorry for the wait.

3 by Alison Major Review source

Though this is well reviewed, I've been twice now and won't go back. Coffee wasn't that nice, got charged extra for soy milk, cake wasn't amazing (didn't get a lot for the price!) and found the staff unhelpful/not nice when I said I was surprised by the extra soy milk charge... generally I just expect a bit more for what was quite an expensive stop for just cake and coffee. Never mind plenty of other lovely places nearby!

2 by Review source

Lovely airy ex warehouse setting. These guys make their own bread and know their stuff (obviously). Bread is worth the trip (esp Friday special) though too pricey for a regular one. Chocolate spread is to die for (ok I exaggerate) and they do make good egg/avo options. Coffee isn't great tbf. It does get v busy on weekends so worth getting their early & don't be shy to share a table!

3 by Omer Moghraby Review source

I come here for lunch at least once a week. This place serves the best avocado toast in the area. My second favorite is bostock with jam, sooo good. The staff is very friendly, and usually both food and coffee come super quickly. All these plus high ceiling, long tables, lots of light make this place one of my favorite coffee shops in London. Highly recommend.

5 by Review source

Absolutely dreadful. I went in there with my 3 month old baby and was immediately given the 'you are not welcome here look.' The look in the owners eyes told me 'we are a café not a crèche.' I imagine it is the same look black people received when they first went on buses in Alabama. You are a disgrace. You are discriminatory.

1 by Review source

Nice space, good coffee and nice (but expensive) food. Terrible internet connection though so not suitable for office use, especially if you're doing a data intensive job. I ended up using my phone's wifi which was more reliable and faster than their wifi. A typical Starbucks, Nero etc. has better wifi connection.

3 by Review source

Don't take cash and the woman at the counter was extremely patronizing when I expressed surprise. You are not ahead of the curve, you are just giving poor customer service by not giving people the option. After I got over that drama I got a very poor iced latte and very poor value avocado toast

1 by Review source

Usually like this place, had some lovely breakfasts but just had a pork sandwich from here and I'm not exaggerating when I say 50% of the 'meat' was just soft white fat. Disappointing! Not sure how the person who made the sandwich thinks it was acceptable, especially given the cost!

1 by Review source

An old brock building that now houses a bakery and cafe.great for weekend brunches and lunches. You sit at big shared tables and choose from menu of innovative sandwiches. Good coffee. Lots of people come for leisurely meal with newspaper or laptop. Very trendy east Dulwich crowd. Prices o.k.

5 by Derek Hill Review source

Fabulous coffee. Excellent food. We enjoyed their breakfast menu although they were happy to cook stuff from the lunch menu. Very relaxed atmosphere. Long tables which are shared between groups. We managed to get seats for a party of 8 at 10 on a Saturday morning without much difficulty.

5 by Andy Reynolds Review source

Best coffee in a fair radius but food is insanely expensive. Bread is good but not the best available, also insanely expensive. Good atmosphere when it's not too busy (getting a seat at the weekend is a vicious competition!). If pricing was fairer would be five stars.

4 by Joe Reed Review source

How the owners run the bakery is their business. If they feel a screaming baby is ruining the relaxation of others, then they have the right to ask the mother to step outside and try and settle the baby. I must say she has has a point, the bakery is not a creche.

5 by helen campbell Review source

Haven't been but cant wait to. Will definitely visit when in London. The attempts to undermine this obviously good café by idiots, posting negative reviews, who think it acceptable to destroy both other customers experience and the business itself is shameful

5 by Review source

Planning to go some time soon the food sounds lovely and the whole baby thing is kind fair I have a tendency to leave myself because a baby screaming hurts my ears shame to see every one posting any bad review gets a nasty response from the owner though :(

3 by Review source

Don’t know how you can put up with this rubbish about asking a mother to look after her child Fair enough in my opinion it pushes customers away, I know I wouldn’t enjoy having a morning coffee with a baby crying in my ear. Good on you for speaking up

5 by Review source

The food was good and the staff were ok. I think that the cafe deserves a second chance with regards to the recent publicity they have been getting. These comments are no good for the owners livelihood or the job security of the staff

4 by Review source

Great bread (don't like that it can be felt and handled by randomers before you buy it though.) Great coffee. Nice fresh food. Surly, grumpy staff need to learn the art of good customer service!!! They really do ruin it.

4 by Review source

This is one of the best coffee shops I have ever seen. Extremely spacious, kids friendly, quite modern and with interesting breakfast / brunch options. Highly recommended particularly if you're into European-like cafes

5 by spyros kapsaskis Review source

Lovely space, lots of free papers and magazines and good cakes. However, probably the most expensive coffee in the area. NOTHING justifies charging £2.80 for a coffee. Cake was very good but slice was tiny (see photo).

3 by Review source

Love this place, just wish they had a few more plugs on the long laptop tables. Freelancers, mums and groups all really well accommodated here. Unique space in that it's so large and roomy with the onsite bakery.

5 by Natalia Baker Review source

Like the concept of bakery and cafe in one, ensuring the freshest baked products, hipster design & service, table got half cleaned and the other half saved for later. The coffee was average, but not the bun good.

3 by patheesen Review source

Food was not so great, also asked for a decaf soy for my pregnant wife got a regular and cows milk. Extremely let down only visited whilst in the area because of the good reviews. Starbucks next time I think.

1 by Review source

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