Lamwell Motor Co - Ferndown

Used Car Dealer, Car Dealer, Used

Address

Address

124 Ringwood Rd, Ferndown, BH22 9AW
lamwell.com

+44 1202 593344

Reviews

Reviews

4.6

Based on 18 reviews.

 

Agregated reviews (18) Lamwell Motor Co - Ferndown

Initial Thoughts and impressions were good, friendly staff, nice cars, seemed professional enough.

Then the problems started:
1) I was told there would be two keys for the car i chose - there was not, i only found this out when i had fully paid and was about to drive the car off of the lot. I confronted the Dealer and told him i was missing the second key, at this point he told me he never told me there were two keys and i misunderstood. ( I always ask if there are two keys - without fail)
So this cost me £155.22 to get a new key..

2) I was told i would get £350 for my part exchange, i was ok with this and came back the next day to pay, it was at this point he told me he has had second thoughts and decided to only pay me £300 for my car...
As you can expect i was not pleased.. turning up on the day to pay..

3) The 'full' service they provide before you drive the car away involved checking the rear brakes and the oil. Even though i am certain he explained to me that filters would be replaced. which is what i would expect. (Discovered this months after purchase when i discovered the air filter was ridiculously filthy)

In the end i did buy it and drove it away happy but a little annoyed at these things. But at that stage i was not sure what i could do, i had paid signed for it and all.

Now i have owned the car for 5 months:

Problems:
1) The rear lights started faulting, they would stop working and require wiggling to get them to work again. Before i got it checked out by a mechanic I changed all the bulbs just in case. I checked the fittings but still the problem persisted. So in the end i took it to a garage to get fixed.

2) Car went into Limp mode and the check engine light came on. I called warranty and took it into Halfords (Their approved garage). I had to pay £50 for diagnostic fees (not covered under warranty).
It turns out the Glow plugs need replacing (Also not covered under warranty) and halfords broke the news it would cost me £380 for them to replace the glow plugs... of course i declined that and put it into another garage of my choice where it only cost me £70...

I understand its a used car but spending near £7000 on a car you do expect better treatment.

Just don't trust what they say up front without checking everything yourself first. (Keys, Part exchange price, What is covered under warranty, what their service actually includes) These were the main issues i had with them.

Only reason this is not a 1 star review is that i do actually like my car.

If Lamwell see this and think they can make me a happy customer please respond to my review and I will make contact with you.

Until then I have and will continue not to recommend to anyone.

2 by Review source

Having never bought a car from a dealer before, i was concerned about the 'hard-sell' that goes with it. With Wayne (and his wife) at Lamwell, i didn't have to worry. I looked at 9 vehicles in total across different dealerships and i'm so pleased the car i liked the most, was with Lamwell. I was called by one guy (at Renault, Poole - who were selling an Audi) more than a dozen times in one day. That's no good.

Their service, manners and attitude at Lamwell is a rare and worthy commodity, something you seldom find in other businesses. It was a pleasure to talk with them every time i had an enquiry, nothing was too much trouble and the car was prepared with more Auto Glym than you could shake a stick at.

The car itself is a beauty and i've fallen in love with it - it drives like a dream, handles impeccably and i am reassured by the standard of cars sold by Lamwell, that this one too will stand the course.

I look forward to dealing with them in the future... hopefully a long way into the future after i've enjoyed this beast first!

5 by Review source

My daughter visited this dealership with the intention of buying a Nissan Micra. She has physical problems and found that after a test drive she found the handbrake difficult. The staff here adjusted it for her while she waited and then allowed her to take it out for another test. Still unsure, I went with her the next day and the staff there really could not have been more helpful. They allowed another test and when that too was unsuccessful, went out of their way to allow her to sit in similar vehicles and suggest ways in which her problems may be overcome. They are very professional here, the cars and the dealership are spotless and they themselves are smart and helpful without being pushy or giving you the hard sell. They displayed a level of patience and tolerance not often seen these days and I'm only sorry we couldn't have completed a sale here. We will be back!

5 by Review source

Brilliant service!!!

Me and my partner purchased a BMW 1 Series from them, Couldn't fault them or the car in anyway. The car was presented lovely considering we didn't make a appointment we just turned up the car was clean and very well presented. Arranging to collection of the car was great, the admin team even phoned and offered to tax the car for us. When we arrived to collect the car it was gleaming. Really couldn't fault them Malcolm was great, and Wayne was great as well. Thank you once again!!

5 by Review source

I bought a car recently from this dealership. The car was well presented and customer service was of a high standard. The day after buying it I noticed the steering wheel wasn’t straight and a screen was not working correctly on the dashboard. I brought the car back and the problems were quickly repaired with genuine parts, at no extra cost. I would recommend Lamwell to anyone who is looking for a quality second hand car.

5 by Review source

Travelled 250 miles to purchase an S type jaguar from lamwell motors I was very pleased with the car and the service received.
I did have a couple of issues with the car that were sorted out promptly and hassle free I don't recommend companies freely, but anyone looking for a quality second hand car I would definitely recommend lamwell motors

5 by George Stammers Review source

We have just purchased our second car from Lamwell and are very pleased with both cars. All of the staff are helpful and go that extra mile to ensure the experience is relaxed, profesional and efficient. I recommend Lamwell Motor Co, to all of you, who are looking for a low mileage, well presented car, that you will be proud of.

5 by Review source

Bought a car a few months ago from Lamwells. Great service, no pressure and very professional. It seems like they only deal with quality cars, so although they might not be the cheapest, what you get in the end is a car that will last.

4 by Review source

Excellent service at lamwell . Gr8 selection of cars . Added bonus was all paper work was completed by them to put personalized plates on the car . Would definitely recommend this car sales .

5 by Review source

Great staff, excellent service! I recently bought a Vauxhall Insignia from Lamwell Motor co and it has been a very positive experience all reound. Highly recommended. 5 stars well deserved.

5 by Review source

Friendly, helpful and responded to all my questions promptly. They prepared the car to a very high standard and I'd certainly use them again. Recommended.

5 by Review source

Friendly service with good knowledge and expertise of vehicles. Excellent selection of low mileage cars at good prices. Test drive available

5 by Review source

Very professional sales people and great after-sales service. Very happy with the product..

5 by Review source

Dealer was very nice and helpful, unfortunately they didn't have what I was looking for.

4 by Callum Keeley Review source

Fantastic place so professional,nothing was too much trouble, definitely recommend

5 by Review source

The cars are so expensive, but the staff were helpful.

4 by Audry Review source

Very good service nice friendly staff good beer

4 by Review source

Very nice cars

5 by Graeme Wills Review source