Copthorne Hotel Newcastle - Newcastle upon Tyne

Hotel, Vacances



The Close Quayside, Newcastle upon Tyne, NE1 3RT

+44 191 222 0333




Based on 201 reviews.


Agregated reviews (201) Copthorne Hotel Newcastle - Newcastle upon Tyne

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Ive stayed before for work and its functional and usually ok. This time a ferw things worth sharing. 1) It was very busy with a pensioners trip (not that the fact has any significance other than it was very busy) so breakfast set up was creaking with the number of people. Some wanting leisurely breakfast and lots like me on business wanting quick turn around andf the two dont mix as waiters struggled and toast machine had a queue 6 deep. Just an observation. I had a light breakfast and left. 2) not clear what timet the bar is open until and when I got back bsr looked shut at 23:-30 as shutters were down but I went and asked and it was still serving. Not clear. 3) tried to make a cup of tea in my room but the plug for the kettle would not fit the sockets as they were too low. Strange. 4) Nice staff, good view onto River but a bit far from the toon if you pardon the pun

3 by Simon Hough Review source

Very noisy room, the air conditioning made a noise even when switched off. I mentioned this to reception, they stated they would look into it and nothing was done to resolve this. The TV was very poor; bad menu system, poor quality signal, no sleep timer function. There was a lack of plug sockets and one of my lamps did not work. I didn't get any hand soap until my 5th day. The WiFi was of a very poor signal.. The breakfast was just terrible... scrambled egg that looked like cous cous! Horrible mashed fruit. And location wise it is a hard walk up a hill into the city centre. On the plus side, the breakfast staff were very attentive, the view from the room was very nice and the bed was very comfortable. I think the hotel rooms are in need of renovation...

1 by Charles Review source

Had afternoon tea at the Copthorne for my Mother in law's 70th birthday. There were four of us in the party and we had an amazing time. The deal was fabulous-afternoon tea with a glass of prosecco for £10 per person. The sandwiches were delicious as were the cakes and scones, plus we had unlimited tea and coffee. The surroundings are gorgeous, my relatives all commented on how peaceful and relaxing it was sitting watching the river flowing. Staff also must be commended as they were superb-so friendly and helpful; the lovely waitress even brought my Mother-in-law another glass of prosecco when she heard it was her 70th! All in all we had a wonderful afternoon and the ladies all raved on about how perfect the Copthorne was for our celebrations. Thank you.

5 by Flamegirl Review source

To summarize quickly I would stay here again. Staff very friendly and helpful. Breakfast was good quality. Generally the hotel is nicely kept and spacious. It's one of the quietest stays I have had in any hotel for a very long time. Bed very comfy and view of the Tyne is amazing. The entrance does not look like you would expect from the street, but cleverly all the rooms face the river.
Downsides...steep set of steps to get back upto the town in all directions. Rooms look a little dated in decor but everything worked. Air con / heating little noisy. We stayed during one of the coldest weekends of the year and the large glazed windows felt draughty. Hot water on Saturday morning was hard to get at 9:30, but at all other times it was fine.

4 by Jason Chatham Review source

This hotel has an initial wow factor, nice reception area, spacious rooms with beautiful views. However you soon noticed the rooms could do with a little TLC, Air Con non existent which made being in the room very uncomfortable never mind sleeping. The shower was hit and miss 2 cold showers endured due to not hot water. The TV didn't work, I reported this and was ensured maintenance would fix it (it wasn't) not that this was the end of the world but I like some back ground noise when in my room. The WiFi although complimentary is hit and miss and and I'm writing this in reception on 4G. The breakfast however is a redeeming feature and enjoyed it very much. Overall I think I would try somewhere else first before staying here again.

3 by B Jordan Review source

The service and staff were good and the hotel was very clean. I was really happy until I went to have a bath and realised that to save money they'd put in half depth baths, it was like lying in a warm puddle, I got cold really quickly and had to get out - I'd just got back from my Grandma's funeral, was tired and needed a good soak to try and relax so I was particularly fed up - it may sound petty but then I think the £100 we paid for the room should have been enough to enjoy a proper bath. Sorry Copthorne, the view was great but I just wanted to chill and it seemed really stingey.

3 by Rowena Sloan Review source

Had an overnight stay because of the Football, hotel was easy to drive to and the on site car park was very useful and cheap at £9 for the day. We were also given £15 of 'free money' to spend at the hotel bar which got the day off to a great start. The lift did go mental on us at first but the rooms were well layed out and roomy. Bathroom was fine and had great view of the Tyne. Some people may moan about the rail noise but I've lived under Heathrow flight path for 18 years so didn't bother me one bit. Would go again on the next Newcastle/Sunderland away day

4 by Richard Trowbridge Review source

The rooms are huge and all have a fantastic view over the river. The breakfast was good. The one negative is that the hotel is starting to show its age and signs of a lack of tlc. Locationwise the hotel is well placed for the eateries and pubs on the Quayside, but most of the newer developments have tended to shift further along away from the hotel. It's a bit of a climb on foot to Central station but still only about 10 minutes walk if you can find the secret steps. Worth another visit if I get a good deal on price, like we did this time.

4 by Neil Gove Review source

Room: hot, bad ventilation and air con is equivalent to glorified fan. Also lacks plug sockets and is generally outdated.

Breakfast: excellent range, well presented buffet and well looked after by staff.

Location: superb location adjacent to river and \\u003c10 min from train station and restaurants

Fitness centre: small gym with treadmills rowing machine and other equipment. Can get very warm. For running I'd recommend finding a route around the river instead.

3 by Rick Owen Review source

The food was good but the hotel is looking tired and needs a facelift. The toilets need upgrading as the taps were loose and the top of the one I used came off in my hand. I was able to put it back and use it but they all were in a similar condition. The walls need painting and for a good hotel it is letting itself down. The people I was with said their food wasn't very good and meat tough and they wouldn't go back to the hotel again. I would probably go back but only if upgraded.

3 by Janice G Review source

Went for the gin and tonic afternoon tea. Was pleased the sandwiches had normal fillings (ham, egg, cheese, tuna). The cream for the scones was delicious. The other sweet things were nice but I've had nicer elsewhere. The drinks were excellent, could tell it was quality gin. The environment was very pleasant and warm- quite the contrast to watching the snow fall on the riverside. I would definitely return if the wowcher offer was on again.

5 by Review source

We booked a large room for a ball. The staff were really friendly and helpful and despite its being extremely rowdy at points they were happy to let us enjoy ourselves. Throughout the night it appeared safety was a key priority for staff as they kept us from taking glass into the dancefloor as people were dancing in bare feet. The hotel even let us stay an hour longer than our booking for no extra cost. Great night overall.

5 by ross whetter Review source

We were lucky enough to have a view across the river....however, to be charged £123 for one night and then to be asked for £10 to park at the hotel car park and £20 for 2 breakfasts was not our idea of a great hotel.
The bathroom was dated and the shower head could not be adjusted...even though we both had to stoop to use it....nice location, but dissapointing due to them chasing you for every last penny......

2 by Paul Heath Review source

Stayed there for New years eve and very nice hotel rooms are big with excellent view of the Tyne .Could do with walk in shower instead of over the bath.Beer a bit exspensive (£5 for a bottle of brown ale).Breakfast was spot on but what put me off was dirty cups were left next to the till.Also next to the till was cleaning products.Which should not be left around where customer's can see.Staff very friendly.

4 by Review source

Afternoon tea was truly awful. I encourage management to look at the 'offering' as I feel it reflects on the hotel. It was more like a children's tea party- no style, flair or finesse. Basic sandwiches and whoever made the scones and cakes can't bake !!! - FABULOUS setting - such a shame I will never return as if they can't manage afternoon tea I will not waste my time going for a meal

1 by Review source

Overlooking the Tyne, this hotel is about ten minutes walk from the station and seems very calm and quiet. The room was enormous, had a great view of the river and the iconic Gateshead bridge. It was comfortable but very, very warm and the windows could not be opened to cool it down. The air conditioning didn't seem to work either. Overall, a decent place to stay with friendly and helpful staff.

4 by Dauvit Alexander Review source

Such a tired hotel past its best. The heating is knackered meaning you have to have a heater in the room, the air con is knackered meaning you have to use a fan in the room and the furniture is so old it's sun bleached. There was dust in the edges of the carpet and the maid must have been molting whilst making up the bed as there was hair on the bed, in the bed and in the bath tub. Stay away!

2 by dgallego82 Review source

A high quality hotel. room rate was a little more than I like with no included breakfast (£7 more). but the room was very big, the bed comfy and clean, the bathroom was a bit dated but it worked and nice toiletries. you also get a robe. wierdly placed electrical sockets but it had all you needed. I'd probably use it again....steep walk to railway station if you're on foot though

4 by George Williams Review source

Put together the location, the parking, the cost of the accommodation and you end up with a great hotel for visiting the Metro Radio Arena, or Newcastle on general. Room was very spacious, WiFi was free and signal strength strong. Breakfast was plentyfull. Staff were very helpful. Overall I would recommend. Would have gotten 5 stars if it was a bit more modern.

4 by Dylan Hyndman Review source

A bit biased as I used to work here. Was proud to work for a stunning hotel with great service and cozy ambiance. I went to see the hotel after 17 years and was appalled at the state it had got itself into. Rusty outside pillars, travel lodgesque decor in bar area. Come on Copthorne, sort yourself out and get back to how you used to be.

2 by Jamie Ramage Review source

I went with my wife for afternoon tea. The service was excellent and the food was great.
The only thing that lets the place down is the fixtures and fittings are starting to look very tired in places.
20 years ago this was the top hotel in Newcastle. Not anymore. It could be again but it will take more than a lick of paint.

4 by Mark Messing Around Review source

Just recently been to a wedding here and the facilities and services are excellent. Main reception area is very spacious with lots of seating. Rooms are big and have a tea/coffee and biscuits. Our room overlooked the river Tyne and there's two seats near the large panoramic window so you can just sit and watch the rowing boats

5 by Ian Foster Review source

Got a great late deal for a Saturday night stay in a standard double room and everything was excellent. The room was large and very clean. Equipped with a mini fridge, room safe and an internet enabled TV the room was great. Breakfast was a standard buffet served by very polite staff.

Great view from our room too.

5 by Peter Cavanagh Review source

I was attending a work party at the hotel and had a great night. The food was excellent and there was a wide variety available. The private bar was quite small so we had to queue for drinks but the evening went really well. It was great to be able to sit outside looking along the river Tyne while having a good drink and party.

4 by Sean Graham Review source

Really nice hotel, all you can eat breakfasts. Nice room looking over the river. Has a minibar, also deliver food late at night if need be. Have the option of a late checkout if you want for an extra £10 an hour. The hotel has a onsite gym, the bar there is really nice and service there is good.

5 by Dominic Bromley Review source

Lovely warm comfy room, Restaurant excellent although a little expensive. Fabulous aspects to the room which overlooked The River Tyne.

Lots of places of interest to visit within walking distance.

A really enjoyable stay, we may return.

God Bless

4 by Review source

Rooms were good. Toilets clean. Great view from the room overlooking the river Tyne. Food was very good. Staff are very helpful and always smiling. T.V was pants the digital signal was weak. Could not get films at all. All in all rooms for improvement but I would come back again.

3 by Review source

Nice hotel. Good accommodation and beautiful site. Time has started showing its effects though and some services need improvements to meet the standards that you pay and expect(breakfast, parking). Overall good and experienced staff with friendly manners.

4 by Christos Chaintoutis Review source

Upgraded to suite rooms upon arrival due to club rooms being fully booked...staff were lovely and very attentive....would definitely stay again. Only thing I could suggest is a make over rooms are dated and could do with bathrooms being refreshed

5 by Ginge 85 Review source

Celebrating my father in law birthday who is 89 amd my mother in law who is 90 and their anniversary of 68 years . We had a lovely room with a balcolney for our afternoon tea . Ryan looked after us and nothing was a problem . Fabulous afternoon

5 by Pat Dobson Review source

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