Willersley Castle Hotel - DE4 5JH

Hotel, Vacances

Address

Address

Cromford, DE4 5JH
christianguild.co.uk

+44 1629 582270

Reviews

Reviews

4.2

Based on 100 reviews.

 

Agregated reviews (100) Willersley Castle Hotel - DE4 5JH

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Wouldn't even give it a star if I had the option!

Ok so we're all looking forward to our stay at the castle however when we get there it is just well errr, DISGUSTING!

As Soon as we get there we go in and ask the lady if we can check in and she rudely explains to us that we are not allowed to go in until 2:30 so we wait in the lounge, sorry old, disgusting lounge for a bit.

I explain the lounge like this because it is the truth. Let's start with the mirror which looks like it has not been cleaned for 10 years. I say this as it is stained with black dust which obviously now will not be able to come off. The next bit of the room is the ceiling, the ceiling is just vile as it disgustingly yellow, the sad thing, is that this the room where people have their breakfast and dinner. I know that the castle is old fashioned, however they should really paint as it not nice at all and is quite disturbing.

The next thing is the walk to the swimming pool. This is not a complaint or nothing, it's just letting the people who don't like walking very much know. The swimming pool is right on the other side of the building resulting in walking up two hills.

Again the next thing, is the toilets in reception. Ok first the lounge is disgusting, but come on the toilets. I need the toilet so I go in and there and it is just extremely old, when I say old you probably think I am over reacting however I would describe it as like going into 1940 school toilets. Also in the bathroom the hand drier did not work which was very frustrating as you don't really want to walk out with wet hands, which I had too.

Ok so after about half an hour there we think forgot this as everyone is just angry about the result of the place. So we go up to lady at reception and tell her that we just don't like it and ask for a refund. The rude woman says no to us and doesn't even offer us half or anything. In the terms and conditions it says a refund will be offered which makes it even more frustrating, however later today we are going to ring and find out. (If you would like to know what they say please reply). So angrily we walk out and go back home, sadly which ruined our whole vacation especially for my kids who were loving the trip until now. So now I am at home writing this review. So angry.

So at the end of the day I personally believe that this place is extremely disappointing, disgusting and old. I believe this as the place is very dirty and the smell of strong wood really gets to you and even gave me a headache.

I am not telling you not to stay there or nothing however I read the reviews which makes the place sound nice, however I'm not so sure what there on about. So if you are a young person you're better off not going there as I think the place mostly for elderly people as it was full of them some even in wheelchairs.

1 by Review source

Lovely old style hotel run by the christian guild,with long sweeping driveway and exceptional far reaching views. Staff are exceptional and nothing is too much trouble.The site has a swimming pool which is a short but very steep walk away although you can take the car up and park outside the building so not too inaccessible for less able bodied people but remember to ask for the security door code from reception.
Some of the guest rooms have been renovated and some haven't so bare this in mind when visiting,it is an old building and this is reflected in the decor but all areas are warm,clean and tidy.we stayed in room 19 which is at the front of the hotel and has fantastic views. The Mews building located up the steep incline is also guest accommodation but meals are served in one of three dining areas in the main hotel building..
The atmosphere is one of calm and you feel able to relax in comfort. There are lots of attractions situated close by and the hotel itself has some lovely walks through wooded areas where wildlife is abundant and plenty of benches to sit awhile.
There are steps to the main door (which incidently is locked at 10pm) but also a ramp access with coded entry for wheelchairs round the side of the hotel and there is a lift to all floors..
There is a small well stocked bar but is only open at certain times and you can either enjoy drinks in one of the many communal sitting rooms with comfy seating or take them up to your room.. all in all a pleasant short break to recharge our batteries before the festive period was had at Willersley..

5 by Review source

We were really looking forward to our stay in the Castle but came away really disappointed. Looks lovelly but just doesn't deliver.

Our room didn't have WI-FI although we were given a code for it... I asked the girl at the desk and the best she could come up with was 'well you probably won't get it'. Great attitude, not!

The window in the room was propped open by a small piece of wood as it was broken and wouldn't stay open.

The shower room ceiling was badly cracked and looked like it was about to collapse.

The food was served in large heated vessells which you served yourself so it wasn't cooked to order like in every other Hotel we have stayed in.

The feeling we had is that the owners just don't care about the guests as the whole place looks tired and is in need of investment. The staff looked miserable most of the time and when you are there you think you have just booked a stay in an old peoples home due to the large population of elderly people wandering around.

We checked out and will not be returning which is a shame.

2 by Review source

Fantastic room and views. Amazing building in an excellent setting with stunning views and amazing spiral staircase.... enjoyable entertainment.

Unfortunately mealtimes let it down, absolute chaos.
I chose my starter, you had run out of it and I didn't really like the other choices.
Main meal was okay.

My desert was tiny, I asked for it with custard, it came with ice cream and had to go back. My husbands cheese and biscuits came without butter. I asked one waiter (the short one) for butter. Didn't arrive so I asked another one (the one with AS), still none arrived.
I went and waited outside the kitchen and got some myself. When I got back to the table, coffee had been spilt on my side of the table.

Breakfast was anything but relaxed. Drinks were brought to the table but no milk so we had to take drinks to the buffet table. Again coffee spilt on the table but I think she was just learning the job, so that's forgivable.

Pots were taken from the table while we were still eating which is a pet hate of mine.
All in all not what I expected at all.

3 by Review source

Willersley Castle Hotel is situated in Cromford, it is the former home of Richard Arkwright one of the major players during the Industrial Revolution. Arkwright's Mill, a World Heritage Site is a short walk away.
The Hotel is set in its own landscaped grounds which has some really nice walks. The building has plenty of history, it was a maternity hospital during WW 2. There is even a small indoor swimming pool within the grounds.
The service is good and the rooms are quite spacious although some are in need of updating. The breakfast is good with plenty of choice.
I have stayed here numerous times and would recommend it.
The only negative is the poor WiFi signal but this is eclipsed by the splendour of everything else!

4 by Review source

Lovely location for this historic hotel. It looks far grander on the outside than it is inside. The inside i pretty tired looming and needs updating and some money on it to bring it in line with surrounding hotels. The food is very basic and not of a great standard either. The staff are helpful. But the main thing this hotel needs investment in it before its too late and bit enough people will return in my opinion

2 by Rodney Alvin Review source

Disappointed at the beginning, as our room hadn't been made up , so had to swap rooms. Breakfast was self service snd when we came to get our food there were three sausages left, two eggs and no beans. Still more people were coming for breakfast. They did bring more beans when asked, not sure about the rest though. Apart from that, the swapped room was great and the scenery and views around were impressive.

3 by nick akines Review source

A beautiful castle hotel on the edge of the peak district, I only spent 1 night here but was very happy with my stay. Comfortable rooms, with stunning views across the Matlock area... from the hills and cliffs to the river and church. Breakfast was top notch! Would happily stay here again! About 5 minute drive from Matlock bath (and cable cars) and 10 mins drive from Matlock

5 by Joshua Drake Review source

Full of school kids and not set up for it - no room for us to sit anywhere at breakfast for example (the group had gone, but every single game was in a state). No bar (you have to ask the reception to delivery your drinks to the lounge) and although the information folder says WiFi throughout, it only worked in the lounge and restaurant... Not recommend.

2 by Review source

I really enjoyed my stay in this hotel. The people are friendly and helpful, the bed comfortable and the veggie breakfast delicious. The view from our bedroom window was absolutely gorgeous, the bathroom clean and spacious. The hotel has a quirkyness about it that feels lovely, I hope to return here for another stay.

5 by Abigail Cocks Review source

Our room was lovely, at the front with spectacular views and the bathroom was clean and modern. The water pressure in the shower was very poor though and some of the common areas are tired and In need of a spruce up. The food was very good indeed but the bar closed quite early for a hotel.
Excellent value for money

4 by Review source

Very historic. Beautiful setting. Welcoming. Stayed in the Mews. Rooms compact. Meals and drinks very good and reasonably priced. Excellent breakfast. Location ideal for visiting Derwent Valley attractions and gateway to Chatsworth and Peak District. Just the loss of one star if you are looking for modernity.

4 by Elliott M Hughes Review source

Great location with a relaxing atmosphere. Lovely breakfast once you work out the self service protocol and pretty grounds to walk it off in.Basic room but very functional. Loved the stroll up to the pool which was clean and light and perfect for quiet evening swim.

4 by Review source


A historic house that is perfectly located for exploring the Derbyshire Peak District. I stayed in a single room in the annex which was very comfortable and affordable. The breakfast buffet was great with a nice selection of vegetarian and vegan options.

4 by Dean Read Review source

Great location for visiting the Peak District & little bit out the way. Food is excellent & good value, breakfast is self service & also good quality with a lot of locally sourced products. My room was very comfortable, spotless. Would stay again

5 by Richard Piper-Griffiths Review source

Beautiful castle and grounds, staff are lovely and breakfast is amazing! Please be aware that this is a christian breaks run holiday place and you may not be staying n thr main castle. This did not affect our stay at all, would definitely go again!

4 by Tara waters Review source

I really do want to give it 5 stars. It is an excellent venue and I thoroughly enjoyed my time there. They just need to install WiFi for the rooms and it will tick every single box. Would definitely stay here again if I'm in the area.

4 by Robert Southworth Review source

Willersley Castle Hotel is a lovely historic place to stay. Run by the Christian Guild it is very welcoming and friendly. The food is good and plentiful. The views in the grounds are amazing. The walking in the whole area is good.

5 by Carole Smith Review source

Excellent stay at the Willersley castle staff were very helpful and polite room was beautiful and the breakfast was very good with lots of choice. The hotel is a very short and pleasant walk from Matlock Bath

5 by Dave Cooper Review source

A grandoise setting. The hotel is a little bit tired-looking inside. Food is nice, service is excellent, and facilities are decent. A great location if going for a walk around the area! Would recommend!

5 by Dave Salomon Review source

Beautiful views from the Castle. Service poor. Ordered coffee came luke warm, asked for some sugar - never got it. Had lunch there after a group walk, meal luke warm and bland. Not worth the money.

1 by Marion Seal Review source

Amazing location and quiet. The facilities are dated and the rooms need updating but they are clean and comfortable. A good atmosphere and good food. Would certainly recommend.

4 by Dom Squibb Review source

Beautiful location, staff very friendly, premier rooms very good, food good, has a lift very useful, really enjoyed my stay, lovely walks from hotel an added bonus, will return.

4 by ray edwards Review source

The staff where really helpful the room was not ready when we got there but they went in to overdrive to get it sorted. Well done to the management
Thank you

4 by Review source

Recently visited as part of a Christmas occasion. Found the facilities and ground to be superb. Food excellent. Spent over 3 days there and loved every minute.

5 by Robert Goodall Review source

Hotel good , food good, breakfast amazing, pool is very good but quite a walk from hotel you can drive to it though. .. would visit again... staff very good .

4 by Review source

set in picturesque grounds, this hotel is ideal for group holidays. Especially walking and photography. The food is good, the staff pleasant and helpful

4 by Hilary Bacon Review source

Nice little Hotel. Lovely little swimmimg pool and beautiful views from the castle. Staff are extreamly helpful and friendly. no WOW factor though.

4 by John Parkin Review source

Very beautiful place with cliffs, river and trees. Rather comfortable rooms and polire staff.
But wifi is almost unusefull. Doesn't work.

5 by Andrew I Review source

Enjoyable stay. Each time I've found the room to be in great condition. Food has been superb. Staff very warm and friendly. Well worth a stay.

5 by Charles Collins Review source

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