Hilton London Wembley - Wembley

Hotel, Ballroom, Vacances

Address

Address

Lakeside Way, Wembley, HA9 0BU
www3.hilton.com

+44 20 8150 8090

Reviews

Reviews

4.4

Based on 201 reviews.

 

Agregated reviews (201) Hilton London Wembley - Wembley

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Been staying here for 4 days, but fairly pissed. It is next to Wembley stadium and London Designer Outlet and it takes approx 20 mins to central London by tube, which is quite convenient. Room is clean but bath supplies were too frugal for 2 people, not enough shampoo for shower. Water tap was too far from the basin making everywhere wet. Fridge was not functioning. But what annoyed me the most was the customer service, that in a rainy day, when I came back to the hotel with my dripping umbrella and one of the night shift front desk staff, who is bearded, accused me for making the lift wet. What he said was my umbrella 'making inside raining' when I took the lift with him. THIS IS ABSOLUTELY NOT FUNNY. It seems it is my sole responsibility, and no one seems to provide me an umbrella bag as precautionary measure. Why don't you blame the God for the rain?

1 by Joe Law Review source

Bed was comfy and large, possibly too big if you're drunk and trying to get off it to the toilet. Headboard was solid, for all the perks that brings. Complementary biscuit was delicious. Complimentary shower toiletries did the trick, though couldn't place the smell of the shampoo - spent a while trying to work it out and came up short. Shower was nice and hot with good flow. Ice making machine by the lift and included wine bucket in the room were fantastic. Free gym and pool access were welcome bonuses though the bubble pool wasn't great, was too cool as it's part of the main pool and the bubble jets were arguably too aggressive. Ended up with more on my face than gently bubbling around me. Didn't order and food but given it is a room service the pricing didn't look too bad for London. Would recommend.

4 by Daniel Loader Review source

Staff were very polite and helpful, the room was an ok size for a central London place...
The bed was great and even the pillows were pretty good.
There was only occasional little niggle like not enough sugar for even two cups of coffee, things like that. Another couple that stayed there had a similar room but from the window could only see the side of the arena....
Breakfast was a generous buffet, but the bacon was a bit tasteless......Basically I have to really look to nit pick issues.....
Front desk staff were great and the room service was fairly fast, but a bit bland..
Overall, I'll be using the place again and again, I just wish they'd tidy up a few little bits to make it perfect

4 by alex leiper Review source

Good location. 5-10 minute walk to the tube, 30 mins to Central London. Modern décor and fittings. Executive Level room was very spacious and comfortable. No mouldy silicone at all which is always a good sign. A few points for improvement: the smelly shower curtain, lack of water pressure and the noisy ventilation (which made a kind of pressure wave). Checked-in online but had to wait a long time to collect my keycard. Executive Lounge was very relaxing and had a good selection of food and drink. Lounge team were very attentive and friendly. Gym stocked with modern kit. Mainly cardio machines and free weights.

Lovely hotel and pleasant, relaxing stay.

4 by Daniel Chowdhury Review source

My partner and I booked an executive suite with access to the executive bar as a treat.
We were attending a show in Wembley Arena.

Check-in was seamless. Our room was lovely.
The Executive Lounge provided us with complimentary drinks and buffet before the show.

Staying at the Hilton allowed us to arrive in Wembley early, relax with a swim, go to the show (a few steps from the Hilton entrance) and walk straight back after the show.
The following day we explored the outlet stores a few minutes walk away.

I highly recommend the Hilton and would do this again all over.

5 by James Thomas Review source

A very cozy and quiet place to be. It's just a door step away from Wembley Stadium. It's good for a family holiday. Receptionists are friendly. They have good restaurant and executive lounge. Just that executive lounge doesn't have nuts as I expected. I also suggest they change their towels; not that the towels are old but not that new and classy as I expected. But generally, you'll enjoy your stay here. I felt at home and recommend it for people who like to lodge in Hilton, or the members to check it out. The staff are all friendly here and well trained

4 by Sonia Chinwendum Review source

My family stayed at Hilton Wembley to attend a function. We are very impressed with the service we received, with the facilities and fantastic rooms. Very good location, associated parking is easy and convenient, given they are based in busy Wembley. Food was great too! My daughter left her glasses behind and the customer service we received from the hotel was fantastic. Emma McGuane went out of her way to help us. Overall a fantastic hotel. We have stayed in a lot of hotels in Europe and feel that this hotel is really good and will recommend highly.

5 by Puja Hassan Review source

Spacious rooms, comfortable beds, engineering staff even removed the tv to connect am HDMI cable, great location, mostly attentive staff. I asked them if they could fix the refrigerator in the room, and they did, but it immediately stopped working that night. For the next 5 days they kept telling me they were going to fix it and get it working, they had the part, engineering has been up to fix it so it should be working. Ultimately the fridge was not fixed or usable. Lots of food, shopping, and transportation very close by.

3 by Alex Hopple Review source

Superb hotel. Had a relaxed night in the bar, a leisurely swim in the pool and a comfortable night's rest after a long day.

Great views of Wembley stadium, and walking distance from my client's office.

The only downside was the parking arrangements: not the cost, that's par for the course these days, more like the distance from the hotel to the car park two buildings away.

Still, nothing's perfect.

This hotel comes near enough though.

5 by Femi O. Ogunshakin Review source

This Hilton is in a great location with a 5 minutes walk away from the stadium and has a tube station not far away. It has large rooms with flat screen TV and tea and coffee provide free of charge. The lounge was lovely (unfortunately only for some guests) and was our main meal. The sky bar was also lovely overlooking wembly, snacks and pizza are available here with a small charge. Breakfast was lovely and waffles, pancakes were also joyfully provied. Overall a great night's stay!

5 by chris jones Review source

Definitely dropped massively from it's high standards it set itself when it first opened. Some staff were shocking would recommend customer service training and then the rooms are again not what you expect from the Hilton group! Televisions not working, Air Conditioning not working on one of the hottest days and nights of the year! Bathrooms sink and bath plug holes not working. From someone who stays here at least 6 nights a month, it is extremely unacceptable!

2 by Mudassar Shah Review source

This is my third time staying at Hilton hotel, Wembley and We always have a marvelous stay. Wonderful staffs, very good service at the reception, restaurant and health centre. A very big thank you to Jonathan at the reception and Paul the engineer for assisting me with my car when I had a flat battery, these two guys took their time to provide me the help I needed to get the car running again. I highly recommend this Hotel . 5 stars - EXCELLENT.

5 by Review source

Lovely hotel with amazing location adjacent to Wembley stadium for events and London Designer Outlet for shopping at a reduced rate. Loads of food choices outside the hotel within 5 minutes walk at a variety of budgets, from fine dining to kebab shops. Public transport is very close too. Hotel offers a nice restaurant and cafe with a view. The hotel has a modern luxurious decor that's very stylish

5 by Fahed Barakat Review source

Wow wow wow, exceeded our expectations on all levels, hip but relaxed. There were 8 of us (2 families). We all loved it. Kids were made to feel welcome. Friendly reception, event security and breakfast staff. A big pat on the back to all involved. Really got a good balance between professional and friendly. Staff show personality whilst getting the job done. Can't recommend enough! Well done.

5 by Tim Darcy Review source

Very nice located and nice Staff, special the Romanian Boy from Restaurant & Bar. He was very nice with me when I been all the time. I'm so sorry to know is not there anymore. I wish to take him in my company to work for me. All staff from reception to Housekeeping are so nice with you, all the time when they see you they give you a big smile. They can make your day with a big smile.

4 by Rasmus Jr. Review source

Stayed here whilst xfactor was on in fountain studios the room was amazing and the bed was so comfortable, unfortunately the only downside was that the cleaning staff just walked into our room at 8 am and again at 10 without knocking I'm not sure what the policy is but even the travelodge housekeepers knock. Haven't said that I can't deny that the facilities are quality

4 by Martin Byrne Review source

I was attending a conference on the top floor at the hotel. Generally I would give an average for the whole experience. The view to the stadium and all around London is great but the hotel itself did not provide anything extraordinary. The food was a little bit above average but during the conference we did not have enough chairs provided. The public toilets are awesome big and clean.

3 by Jozsef Guti Review source

Some aspects of the room needed attention - missing vaneer on composite board furniture, mattress not on bed properly, and other minor issues (iron covered in melted clothing, shower head leaking, etc). By far the worst aspect was the long checkout time - at 07:30 there was a long queue despite several people working on the desk. Not expected given the prices sometimes charged!

3 by James Fry Review source

Whilst not my first stay at Hilton Wembley, this is one of my favourite Hilton's to stay at. Standards are excellent throughout and the staff are always so polite. Big thanks to Daniel in the restaurant who reccomended two excellent wines to trial with dinner during my stay. Couldn't reccomend the hotel enough and is my hotel of choice when in London.

5 by Ben Jenkins Review source

You have to work hard if you're stuck in the middle of Wembley and this Hilton works it's socks off for guest satisfaction. A good modern Hilton with a great Executive lounge on the top floor which you should sell your grandma for access to. Highly recommended for a modern, comfortable stay and experiencing the best of what Hilton has to offer.

5 by Alex Snelling Review source

Awesome quality/price ratio in the category for London... except when something happens at Wembley Arena or Stadium.
Access to London downtown is fast and convenient as Wembley park station (Metropolitan & Jubilee lines) is a few minutes away by walk.
Calm, modern, gym & swimming pool.
Breakfast few hotels can beat

4 by Olivier VALENTIN Review source

The bar on the third floor is a very nice bar, with a relaxing setting and a very nice view of Wembley Stadium. Sitting outside on the balcony would be very nice in summer. My suggestion for improvement is the speed of service. It took a while to get drinks even when there was plenty of staff around and no standing orders.

4 by Review source

Great hotel, nice facilities. The only criticism is that, having gone to the sky bar for a drink with its very exclusive prices, it then turned into a cheap feeling sports bar as the football crowd literally flooded in. Not so exclusive.....shame as there is another larger bar that crowd could have been served.

4 by Emily Thorne Bhattacharjee Review source

Room service is good. Rooms are a nice size for London and are nice and clean. The hotel loses a point for not providing free bottled water in rooms. The only bottle provided costs £3.95, which for water is ridiculous. The TV has a variety of channels including all the main sports channels. We enjoyed our stay

4 by Adeel Shahid Review source

Had a booking in this hotel for an event night in wembley arena. The event has been cancelled so did not need a hotel .Contacted the hotel and was told that I could rebook a hotel on only non event night. which wasn't good enough. 120 pounds lost , but hilton is never gonna see me again. Thank you.

1 by Review source

Great location, awful service from staff.
Poor, poor service at the bar. Glasses left for hours at our table from previous customers. Unhelpful, disinterested staff, clueless about how to use their own system or pour a pint in less than 10 minutes, even though it was not busy.

1 by Mike Reynolds Review source

i have stayed in this hotel couple of times and they never disappoint me anytime i go there to relax. the staff and management team are very friendly and helpful. rooms are very comfortable and clean and so is their health centre. will i visit agin? definately YES....

5 by obidehyia kelvia Review source

Really nice hotel. I stayed here whilst attending a corporate event at Wembley and the location couldn't be better. Room was really spacious, my only gripe is that the air conditioning is pretty noisy although I still managed to get to sleep so not too bad.

4 by Laura H Review source

Everything was lovely apart from the bar food. £10 + £1 service charge for a cheap chicken burger and chips. At that price the burger should have been a chicken fillet. Not what you would expect from a Hilton hotel. Breakfast on the other hand was very good.

4 by Tracy Jones Review source

Stopped here for 2 nights back in December 2014. Superb room, great facilities, very comfortable, very friendly and helpful staff, in a good location. Tube station is a 5-10minute walk, plenty to do around the hotel. Would stay again. Would recommend.

5 by Darren Rix Review source

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