Chicken Cottage Willesden - London

Fried Chicken Takeaway

Address

Address

24-25 Station Terrace, London, NW10 5RP
chickencottage.com

+44 20 3620 0252

Reviews

Reviews

2.0

Based on 20 reviews.

 

Agregated reviews (20) Chicken Cottage Willesden - London

After a long day of travelling I was looking forward to a tasty take away, however when receiving the take away, initially I thought it was pretty quick, props to them for that. However I soon realised this was because they forgot to include the most expensive item on the list! I was appalled and all the member of staff I spoke to had to say about it was that he was staring at it. Because that was so helpful to me at the time. Then when inquiring how long it would take for them to redeliver the food they had forgotten, they struggled and desperately tried to worm their way out of giving a rough time until eventually they informed me that it would be another 20 minutes. Not only this but had I not called 15 minutes prior to delivery, they wouldn't have informed me that they had left the food behind. Overall I find this service to be dire and will not be ordering from here again.

1 by Review source

I ordered at 10 PM. Food was never delivered. When we decided to call, they were already closed. However, I called back today at 4 PM. The lady on the phone agreed food was not delivered. Tried to give nonsense excuses. Promised to call back and never did.
Anyway, after several calls. I managed to talk with the manager. Who also was coming with a lot of b*****t. Saying they need to investigate etc. When I mentioned his staff already confirmed delivered wasn't made, he turned to her. I could hear them shouting each other on the background. Then line was cutted off. I tried several times and they never picked up the phone. I decided to call just eat and explained the situation. Fortunately I had a gentleman who handled the complaint with professionalism and was well mannered. Awaiting for a refund now. Which I trust 'just eat' won't fail us.

1 by Ana Dos Santos Review source

Stay away! Nasty old food!!

I just ordered a bunch of burgers and chicken strips. The strips were off and we wanted to throw up. I called to complain they said they'll take care of it. An hour later nothing. I called again for an update and was told there's nothing they can do.
We're hoping we won't get food poisoning.
Never again.

1 by Review source

Terrible delivery - still waiting after 2 hours. Told it would be 30 minutes 30 minutes ago, still another 15 apparently... All after having to call up when not delivered at the time suggested... Worst takeaway I have ever had and I never negatively rate. I am furious. No food. Going tomorrow to rip them a new one.

1 by Review source

So been going there for years and then to be told we will charge 50 pence to use my card I go there 3 times a week for a munch on my way home the staff are ok but I don't agree that when I collect they want to charge me 50 pence when delivery is freee I dont care about50 pence just principle .

1 by Review source

Worst service ever. Didn't receive half the order. Delivery driver basically went off with 10 pounds and an extra 5 pounds tip. Considering the tripled prices on xmas, the chicken burger was rationed. All slept hungry. You have ruined Christmas for all of us. Thank you. PS Christmas spirit

1 by Tayeb M. Melksari Review source

Placed an order with Hungryhouse - food didn't even arrive even though they had accepted the order and amended the estimated time. Avoid this place. No one answered the phone or even contacted me regarding the order. Absolutely disgusted with their poor idea of customer service.

1 by Review source

The delivery was fast however, the chicken they had provided us was old and had a bad taste to it, when I called them back their customer service skills are terrible refused to give us a refund. I would HIGHLY recommend not going here for food.

1 by Review source

30 minutes late, food cold and wet from rain. Completely unacceptable rudeness from employee who refused to deliver the food again and accused us of scamming them for money! Unprofessional and unreliable. Strongly not recommended

1 by Review source

Chicken was way overcooked and I believe they used equal parts of salt, pepper and flour. Asked for 12 wings and chips, got only 5. One of the worst wings I ever had. Adding a star for their effort. Meh.

2 by Review source

They also serve chicken kebab... It tasted like tuna, I gave it a bite but was terrible. I leave the restaurant and went to eat on other place.

1 by Bruno da Silva Review source

Always open until late for very cheap fried caged chicken when you need a protein hit. Sadly no free range options open late in the vicinity.

4 by Richard Wheatley Review source

I've not had it for some time but, bought chicken nuggets and fries, £4.50 which I thought is on the pricey side.

3 by Raymond Li Review source

best shop in the world as it has delicious varitey of food and the delivery is speedy and fast

5 by sidiq barakzai Review source

Ordered 1 hour before close. Was told that they can't deliver. Extremely disappointed...

1 by Review source

Try calling for a delivery when the number posted on the site IS COMPLETELY WRONG !!!!

1 by T W Review source

I waited 35 minutes for a chicken .. Serving like a hell. I never go there again

1 by dorel d cinca Review source

Great food. Love the staff especially Imran. He should get a raise!!!!!

5 by Review source

Friendly staff, food is mediocre but it's cheap also.

3 by Ramūnas Čepaitis Review source

Best grilled chicken.

5 by Mihaela Florea Review source