McDonald's - Bugsby's Way

Fast Food Restaurant, Fast Food Container

Address

Address

Greenwich shopping Park, Bugsby's Way, North Greenwich, London SE7 7TZ
mcdonalds.co.uk

+44 20 8293 4390

Reviews

Reviews

3.2

Based on 187 reviews.

 

Agregated reviews (187) McDonald's - Bugsby's Way

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If this is one of the best McDonald's you've ever been to, I hate to think what the bad ones were like! You people have ridiculously low standards! They are useless here! Never offer me sugar with coffee, ALWAYS forget the butter in the pancake and sausage meal, last week gave my food to someone else at the drive through, the guy realised but after he'd eaten a few fries first. Was I offered a replacement? Like hell was I! They have too many little youths with no manners and a bad attitude working there, and the managers even get the orders wrong! I personally travel the extra few minutes to go to the newer one on Woolwich Road. Much better service!

1 by Review source

It was a Saturday afternoon and this Mc D's busy period. There were 3 cues lining up to 4 tills although we still waited ages before we got served. My order was incorrect receiving a standard and not a large as paid for, possibly pressure of busy period on the staff created these problems. However after waiting to be served and expecting to eatin, we found there were no empty tables. We asked for a bag to eat in the car, they transfered the food off the tray into a bag while I stood amongst the tables.
I am very disapointed that this Mc d's has not been upgraded which causes let down customers and negative revues.

3 by david stevens Review source

I've been coming here for years now. But the services are just getting worst and worst. The person who served me totally forgot my order and I'm standing right in front of him.. he didn't even realise until a colleague mentioned. And that I realised someone just too my food as well.. last time I came they gave me a salad that was 4 hours after the 'discard after time' and you know whats worst. I can see that it's mushy and they just stuck a new sticker over the old one.. soooooo bad.

1 by Review source

Depending on what time of the day you go to this mac donalds depends if your gonna be happy with your service. On the drive thru always polite staff when ordering food and very passionate if undiciding what you want. Payment always polite and happy. But when to collect the food they either too busy talking to other staff. Tell you rudely that I have to park up and then waiting 20mins for the food to come out well ended up me going to get it. Or they just give you the bag without a smile need cheering up really.

3 by Daniel Knight Review source

Seems a bit unorganised, the staff can never keep up when it's busy, they miss things out like fries or a side orders then you have to go back to tell them. The queue goes through the entrance at times, people lining up outside lol. After 12 noon you can't get a seat because the place is so packed. It's best to go early say around 10:30. Other than that Mc Donald's will always be convenient when out shopping for a few hours and you need a meal

3 by Review source

Terrible service took far to long to order. Long queues only 2 tills working for the people in the queues. 1 till dedicated to orders which slowed down the people ordering in store. Orders should be handled by drive through. When finally got to order the order was filled incorrectly wrong burger and missing items. By time order was complete other parts of order were cold. One of the worst McDonalds experience we have had

1 by Review source

I've had the best and worst service at this location- the fries were so salty they were inedible during a late night visit so we returned them with apologies from staff that the salter was new. The fries we received back were exactly the same, almost like it was a prank. A recent visit was fine, no issues so it really must just be luck of the draw who is on shift whether you get good food or rubbish.

3 by C. Amzn Review source

Very friendly management and staff, quite busy at peak times but as it's open 24/7 (Even Christmas & New Year) it's the perfect checkpoint with a 24/5 ASDA across the way and a whole peninsula of shops, I've spent so many hours in there with friends since coming to Greenwich it's like a second home...I'd go as far as to say it's the best one I've been to in London.

4 by Shane Townsend Review source

This is The worst place to Get your drive through!!!!!!!!!!! Everything squashed in the bag discussing to eat just toooo hungry to come back and get my money back and live very close by!!!!!!!!!!!! Eat in is nice but check your bag before you leave!!!!!! Shame I can't show you my squashed food my sandwich fell out apart from the box is terrible!!!!!! Definitely NOT COMING BACK!

1 by Review source

UGH, when I walked into this so called 'McDonalds' I expected high quality service and good food, but what I got was filth, disgusting wretched foul tasting FILTH. No wonder they call it FAST FOOD, because I was FAST getting out of the door! No wonder it's an American invention, American's ruin EVERYTHING. They didn't even offer a vegan option??? Ridiculous.

1 by Review source

Server was polite and friendly shame the shift manager turned off the milkshake machine for cleaning just after I placed my order. She (shift manager) made no announcement to staff so after waiting almost 10 mins i gave up and asked the server for just a coke. When I worked at McDs the milkshake machine was cleaned at close not in the middle of the day.

2 by Review source

This is my local store and they continually get my drive through orders wrong, I usually check the bag before driving away but should I have to?? I have lost count of the times I arrive home and find my order is incomplete, perhaps if they used staff for taking orders who had at least some tiny knowledge of the English language it would help. Useless.

2 by Review source

My day is compliantly ruined. Went McDonald's charlton this morn, asked for a double sausage and egg mcmuffin meal with 2 extra hash browns. When open the bag found there was only 1 inside. Gutted. I know world war 3 is about to kick off but doesn't mean you can start slacking on your quality esurance. Not good Maccies

1 by Review source

An usual MacDonald's with usual options. However, it rotates it's wrap items based on the day you are visiting, so make sure to check before going into this place. Also, the stuffs seem to be grumpy and not welcoming at all. Also, the fries aren't up to the mark compared to other McDonald's outlets.

3 by Shoeb Hasan Review source

Straight off a 486 bus, so easy to find. Regularly packed out. Noise level is high from customers. PLEASE TURN THE for ever beeping machine OFF. AS ONCE in a advert workers are supposed to wash hands Never seen that in any of their restaurants.
Toilets are a bit hit and miss, just like the people that use them.

3 by Sally Ball Review source

Waited over 30mins for breakfast. People who place orders over the phone are priority. The new ordering system does not work. Staff very rude no apologies from the manager for the delay. When the food arrived even then it was not complete and had to wait further for the hash Browns.

2 by Polly glavin Review source

I'm a fan of McDonald's but this one!! I do not recommend some of the staff are rude and food orders take to long ... I went here and the food is not fresh at all even the salad in my burger was not fresh Its made me feel very sick . don't eat at this McDonalds !!

1 by Shannon Quickenden Review source

One time, I ordered something and then then the server was putting my food onto the tray and when she was halfway through my things, she just went to the next customer and left me standing there for about 7 minutes waiting for my food. But other than that, everything's good

3 by Review source

Normally ok, but on a few occasion they have missed things from my drive through order, then this morning I ordered the new bacon and sausage sandwich meal but the sandwich had no bacon it it at all?
It has two ingredients and they missed one out??
Incompetence or what

2 by David Leerman Review source

Although the place is getting a bit tired and probably due for an upgrade, the staff work hard, are friendly, efficient and welcoming. Foodwise, Mc Donalds is Mc Donalds and the only negative but common with all of them is their insistence on serving desserts before mains!

4 by Alasdair Peacock Review source

They tend to 'forget' items all the time when getting drive through. On the list: apple pie, mctasty and always 'forget' sauces. Wondering why they even bother to ask if you want any. Never again. If you want to be stolen from, choose this place.

1 by Review source

Usually good service, however ordered a large sweet chilli wrap mean and was charged accordingly, however when I got home I realised I was given a medium garlic mayo (what was the wrap of the day) so was overcharged a lot for a wrap I don't particularly like.

2 by Review source

They might aswell put a whole lettuce in my burger, i asked for no lettuce it had the sticker on it saying no lettuce even though it had it in asked if i can get it changed and the woman had a face of a smacked a**e not customer friendly at all s**t place...

1 by Leanne Ramsey Review source

Everytime I order takeaway from this shop, there is something missing in the bag. ALWAYS. I am talking about 9 episode out of 9. Their solution is to call uber eats and arrange another delivery or refound. So you are supposed to sort out their mistakes.

1 by Review source

It's a McDonald's. It is small and you'll lucky to be able to sit if u want to, during a lunch. The staff seem rushed, but they were friendly enough and try to keep things running smoothly. Food was as McDonald's food always is.

4 by Martin W Review source

Love this Macdonalds - staff are very attentive, and hard working - it was rammo in the main room in here, even though ot was the weeee hours of the next morning!
I really like this branch and stop here for a meal after i have been shopping

5 by Review source

The eating area was filthy, litter on the floor, tables dirty. The atmosphere was sullen. On top of that, the ketchup now includes glucose-fructose - a very dangerous compound used instead of more expensive sugar. Not a good experience.

2 by Review source

I don't often visit McDonald's but whenever I have been to this one it was always busy, especially the drive through.
Very popular with shoppers probably as there is only one other location in the shopping park to eat.

3 by Lee Jacques Review source

Don't bother trying to communicate with the trolls that work there. Aparently large means regular and no mayo means no sweet chilli.
And they didn't close the burger box so I'm eating pieces out of a paper bag

1 by Charlie Britt Review source

The Food arrived Cold, I asked for a replacement from the Staff, They were Rude to me and I replied, Do you Know What I will Shop Elsewhere in Future if that's your attitude, Complaint sent to head office Via Email....

1 by Sean Adams Review source

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